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It's a brave new world, all right -- with cable companies trying to provide cable TV, Internet and telephone service. You have to be pretty brave to actually rely on any of these, as the complaints in this section indicate.
Cable companies have acquired a reputation for being prone to blunders, but for pure disaster it's hard to beat Marc's tale of woe. And Comcast Internet has developed some nasty little habits -- like blocking home networks.
Some more recent complaints ...
Mary of Houston TX (11/25/08)
My business is a customer of Comcast. Ever since they upgraded to their new email service, we have been unable to download our emails to our Server using Outlook. I have made many phone calls to customer service. All the techs tell me is We don't support servers so this is your problem. Apparently losing my business is not their problem either. I am unable to get to a tech who know how to help me. In fact, a tech today hung up on me. Clearly, Comcast has not done anything to improve customer services, all hype to the contrary.
Our clients are unable to contact us, and we do not know if there is a message for us because we cannot get into our email. Beth of Olathe, KS November 21, 2008
Beth of Olathe KS (11/21/08)
I am complaining about the new SmartZone as well as general internet service. Believe me, there is nothing smart about SmartZone--every action can take minutes to perform, so reading and replying to email is at a snail's pace. Sometimes it just won't respond at all, like to reply all. This has been going on for over 3 weeks. At about the same time, our internet in general slowed down also. Pages take forever to open, so surfing the web is not an option. When I contacted them via email they acknowledged problems with SmartZone.
When I finally couldn't take it anymore and called them today, I would get disconnected after routing thru their system--this happened 4 times before I finally hit the right digit that didn't just say thank you, goodbye. The person I finally got to also tried to tell me email was a free service, so they would not give any refunds for that. As far as I'm concerned email and internet go hand in hand. I'm running my email thru comcast.net, which is the internet.
We've also had TV signal problems, not able to get a bunch of channels and others freezing up all the time--one guy came out and couldn't figure anything out--finally said we needed a booster--which we have to pay for of course. I declined, and lo and behold, a couple weeks later the channels miraculously started coming in again. Everest is putting cable in in our area right now, and I will be switching as soon as I can.
Frustration, not being able to get the shopping, contacts etc that I needed, high blood pressure! Thank goodness this is not a work situation. Steffen of South Jordan, UT November 19, 2008
Steffen of South Jordan UT (11/19/08)
http://www.spamhaus.org/query/bl?ip=76.27.67.151. Comcast claims unlimited access yet the force us their clients to use their SMTP server, which the limit to 10Mb per email. We send emails that are over 100mb every day. How can they control my email usage, and force me to use their SMTP?
I do Multi-Milion Dollar deals as a Commercial Loan Broker. them doing this causes me to lose money hourly Cynthia of Royal Palm Beach, FL November 14, 2008
Cynthia of Royal Palm Beach FL (11/14/08)
I signed up for High-speed Intern and Digital Voice on 09/23/08. Before Comcast came out to hook this up I had been able to turn on my computor and work off line. I had the internet discounted so I could have the comcastInternet conected.When the person that hooked all this up handed me the phone to talk to the lady on the other end. He left, did not show me how to use the internet or the digital voice mail. I went to turn on my coputor and nothing. It would not turn on. Now I can not even get on to the computor.
I called right away and they said they would send some one out on 09/27/08. He said he really did not know much about computors. I don't have the money to go out and buy a new computor.I know it was working when they came to hook it up. What do I do know. I have lost work that I was doing. This was on 09/27/08 to this date 11/14/08 I do not have asscess to the internet. Help!
Not able to print pictures that I need for Insurance comapny of car. Used digital camera. Husband not able to order parts needed for work on this car. Not able to receive billing information or e-mails from prospective buyers of car. Kerwin of Chicago, IL November 14, 2008
Kerwin of Chicago IL (11/14/08)
For extended periods of time over several years, I have experienced excessive modem disconnections, excessively slow speeds, pixelated video on my television service, and gross incompetence and lack of concern on the part of the Comcast service department to resolve the issues. Rest assured that one area of the company's infrastructure seems to work very well; it's billing!
The representative simply regurgitates the scripted mantra, stay home and an installer will be out to look at the problem. For at least 4 years I have been enduring this lackadaisical, non-theoretical approach to problem resolution, to no avail. If one wonders why I haven't switched to another broadband provider, the answer is quite simple; My profession as a Systems Engineer requires me to have broadband connectivity and Comcast is the only broadband service provider in the Chicago area.
My business suffers along with my ability to perform my work functions. I literally have to go to the local library to work. I have a web presence and and email alias which is non-reachable and not reliably publishable. I have lost customer confidence and customers as a result of not being able to establish viable communications links with tier one customers. Renate of Hopewell, VA November 12, 2008
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