Complain about a product or service

Comcast Internet Service

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

It's a brave new world, all right -- with cable companies trying to provide cable TV, Internet and telephone service. You have to be pretty brave to actually rely on any of these, as the complaints in this section indicate.

Cable companies have acquired a reputation for being prone to blunders, but for pure disaster it's hard to beat Marc's tale of woe. And Comcast Internet has developed some nasty little habits -- like blocking home networks.

Some more recent complaints ...

Renate of Hopewell VA (11/12/08)
As soon as I can I'm getting rid of Comcast. I'm so tired of the run around and being passed from one billing associate to another. On Oct 15 I called to have my high speed internet downgraded. I just lost my job and I need to cut back. As soon as I got off the phone I went to my computer to refresh the page and got a limited or no connection error. I called back and the tech tried to renew my IP address online. No luck. They sent out a tech who spent several hours trying and left saying it was my ethernet card and I needed to replace it. I told him the computer was working fine until I downgraded. He said these things happen. He said he wasn't going to charge me for the service call because he wasn't sure if that really was the problem.

I replaced the ethernet card, still no connection, so I took my computer to a computer repair shop. There was no problem with my computer there. So I brought it home and hooked it back up, still no connection. Another Comcast tech came out and a couple hours later told me it was my computer. Someone had told me once that McAfee, that is provided by Comcast had blocked their IP address. So I uninstalled it. Viola' I had internet.

After all that and 2 weeks with no computer. I called the tech back and he sid to call Comcast and tell them what happened. They said they would deduct 2 weeks from my bill. I just got my bill. 164.00. They billed me for the high speed performance that I downgraded from, charged me for the service call that the first guy said I wouldn't be charged for, charged me for a service call the billing associate couldn't explain. Okay I got all that taken care of and I've yet to see the 2 weeks deducted from my bill. I was passed around from one billing associate to another and finally I called again the next day after my bill was reduced to 91.16. The automated voice message said it was 115. I called and he said he would disreguard that bill. Told me to add up the 54.00 cable and 24.95 internet, 3.00 modem rental and with the taxes it's suppose to total 91.16?? What are we suppose to do when you can't get them to correct your bills?

Kovac of West Dundee, IL November 8, 2008

Kovac of West Dundee IL (11/08/08)
We pay 50 dollars a month for internet. The speed is terrible. For what they're charging they need to upgrade their equipment. Soon as we find another provider we're done with Comcast. They are charging us almost 200 a month for tv and internet. They just raised their prices and each HD cable box alone is 9 bucks a month. We're going to change from that too.

We do all our banking online. The speed of transfer per the connection is so bad its like using a dial-up. This is not acceptable. I also work from home. Our tv cable has even been locking up.

Sharon of Orland Park,, IL November 7, 2008

Sharon of Orland Park, IL (11/07/08)
WHO IN THIS WORLD THOUGHT SMART ZONE WAS A GOOD IDEA? adddress book doesn't work, AGAIN the address book does NOT work. Has not worked since [they] started this MESS.I tried calling the # I have for [them] & most of the time I only get rude employees, who insist on telling me [they] are giving me a free service. I pay 160.00 per month.

MENTAL STRESS FROM SMART ZONE

Tamara of Federal Way, WA November 3, 2008

Tamara of Federal Way WA (11/03/08)
I can not stand the new email smart zone. This so complicated. The letters are small and it is not user friendly. Considering going else where if not fixed soon.

George of Key Largo F, FL October 30, 2008

George of Key Largo F FL (10/30/08)
This new format for comcast is really bad. It really doesn't work well at all. Is there anyway to use the old format for E-mail? The nam is smart zone=bad E-mails not complete, disappear and screwey things that happen.

Hal of Malvern, PA October 30, 2008

Back to the top |