Complain about a product or service

Comcast Internet Service

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

It's a brave new world, all right -- with cable companies trying to provide cable TV, Internet and telephone service. You have to be pretty brave to actually rely on any of these, as the complaints in this section indicate.

Cable companies have acquired a reputation for being prone to blunders, but for pure disaster it's hard to beat Marc's tale of woe. And Comcast Internet has developed some nasty little habits -- like blocking home networks.

Some more recent complaints ...

Michelle of Atlanta, GA October 10, 2008

Michelle of Atlanta GA (10/10/08)
About the same time every single night for about 2 months I have noticed that my internet gets a slow or faint connection to the point to where I can't browse or surf the internet. I have been calling comcast for 2months about this and they send out a technician during the day when the speed is just fine. Yeah during the day I have absolutely no problems surfing the net. I don't download and I don't use bit torrents.

I have a online business and I have to keep tabs on it through out the day and correspond via email. I think they are controlling the surf times on the net. I am so frustrated with them that I will be canceling my service with them and going straight to bellsouth. It's a damn shame that I pay this company 65.00 a month for high speed access only to get treated like this.

I used to have telephone service through comcast and I switched to vonage 2mos ago. Hmm now that is interesting. Coincidentally my home phone service does not work now because the signal strength is so low.

Sharon of Berlin, CT October 9, 2008

Sharon of Berlin CT (10/09/08)
I pay over 55.00 a month for my comcast internet service! I switched from AOL for 22.00 a month. What a waste. I sit and sit waiting for even the comcast page to load. All they want to do is send a technician to my house and CHARGE ME to tell me that nothing is wrong.

Les of Conyers, GA October 4, 2008

Les of Conyers GA (10/04/08)
I have been without internet service for a week and have had unusable service for over two weeks now. With Comcast, a regular technician has to be scheduled to come out before maintenance can come out and fix any issues outside the house. Maintenance was scheduled for the 1st of October, but they never fixed the issue. I had called the support number every day to find out what was going on and they kept telling me they were working on it.

Today I called them and was told that maintenance for the repair was cancelled and they just put in their notes issue not fixed. I called the fist technician and his supervisor to find out what happened and why. All I get is their voicemail immediately and still no answers to my polite messages that I have left for both of them. So now they have to call another technician so they can schedule another maintenance person to come out to fix the issue; if that ever happens.

This Monopoly MUST stop! I or no one else here will not have to worry about breaking Comcast's new acceptable use policy.

I have no home phone service since I use VOIP, cannot pay my bills online and I spend twice as much time ordering or researching data for my business. I'm glad I don't have any online classes at this point. I know my cell phone minutes have skyrocketed.

Loretta of North Plains, OR September 30, 2008

Loretta of North Plains OR (09/30/08)
I was using my wife computer and notice it seemed very slow I had the fellow that take cars of her computer come over and look it over he did a speed test on it and said the computer was ok but the comcast cable was twice as slow as dsl, he suggested to my wife to contact you guys which i know that she has not done so I am, he also said the trunk line is coming out of WA.

Bo of Miami, FL September 28, 2008

Bo of Miami FL (09/28/08)
I received email from COMCAST. What hits me is that they are now setting limites on the amount of bandwidth usage allowed, which means they will start charging when the limits are set, because, they claim, less than 1% of their customers exceed the new limits. I quote '... because a fraction of one percent of our customers use such a disproportionate amount of bandwidth every month that they may degrade the online experience of other customers.? This is pure PR speak. So, for the sake of a fraction of one percent?, they are going to set limits on 99% of the consumers!

I can't believe that the fraction of one percent that are using excessive bandwidth are affecting this company's bottom line and I know that these 1% ers are not capable of and do NOT degrade the online experience.? If COMCAST's network servers are so fragile, then we have bigger problems than anyone was ever aware! This fraction of one percent? is only a justification to set the consumer up for future additional usage charges that are sure to follow!

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