Complain about a product or service

Comcast Internet Service

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

It's a brave new world, all right -- with cable companies trying to provide cable TV, Internet and telephone service. You have to be pretty brave to actually rely on any of these, as the complaints in this section indicate.

Cable companies have acquired a reputation for being prone to blunders, but for pure disaster it's hard to beat Marc's tale of woe. And Comcast Internet has developed some nasty little habits -- like blocking home networks.

Some more recent complaints ...

Teresa of Macomb, IL June 22, 2009

I called up to get Comcast Hi-Speed Internet on 6/18. The technician arrived the next day (6/19) to install it, but ended up disconnecting my Dish Network wiring in order to use that to make the cable modem connection. I caught one his errors while he was there when he disconnected the satellite feed to the room I was in. He indicated he could check to find the live cable feed, but alas, apparently chose not to. After he left, I then found another non-working satellite feed and called Dish Network and they came out on Monday (6/22) to track down the problem. You guessed it, the Comcast technician had disconnected another Dish network cable to connect the modem. This one I just didn't catch before he left.

All in all I'm very dissatisfied. Not only was I charged 50 to have Comcast HighSpeed Internet installed, I am also out the 49 it cost to have Dish send out a technician to resolve the issue your Comcast technician caused. And as you might guess, I am fed up with my Comcast experience and have canceled service (6/21). Someone is supposed to be by Tuesday (6/23) to pick up the cable modem.

I am requesting that I not to be billed the 50 for the Comcast installation fee, nor any of the 36.99 initial monthly fee for the Comcast Internet service. Will be interesting to see if I get a response. At the very least, call it lesson learned and never again will I consider Comcast for anything.

Barbara of Seattle, WA June 18, 2009

I signed up for Comcast High Speed Internet at 19.99 per month for one year. This is still their advertised special. I received it at 29.99 per month. I explained that the 29.99 was neither the rate I was quoted nor the advertised rate. They refused to lower the rate. Additionally, the modem that serves both my internet connection and my existing phone service stops working several times per day and must be reset. This is a problem they are unable to fix.

I am willing to accept the below par phone service but I feel the 10.00 difference between the advertised high speed internet rate and the billed rate is unfair.

Clay of Cartersville, GA June 9, 2009

My internet has not been qorking properly for three months. Everytime I call Comcast, they tell me to disconnect the modem and router to troubleshoot properly. I have done this numerous times. The internet is still not working. Comcast sent a technician to troubleshoot the issue. He said their signal was low and he would correct the problem. The internet does not work, again. Problem not solved!

I changed the router and modem. Problem not solved. My neighbors say they are experiencing the same issue. I call Comcast and tell them that my internet is not working and I would like a credit for the two months that it was not working. They said they will only issue one months credit. I spoke to two different supervisors and the last one I spoke with said I could not talk to her manager. She said she was the last step in the resolution process. Total crap!!! What kind of business is this?

I am now cancelling my service with Comcast and going a different route. They have the most terrible service I have ever seen in my life!!!

Vishal of MOUNT PROSPECT, IL June 6, 2009

I ordered a comcast high speed internet connection. This was long time back. I went out of town for 6 months for work related reason & my internet connection setup was never completed. I spoke Gavan, one of the customer service agent on June 5th 2009 to set up internet connection at my place and had really bad customer service experience with him., he started yelling at me on the call with High Tone (High Voice), when i asked for supervisor (Michael), Michael also supported him, he (Michael) said i know he was yelling at you & acknowledged that he was standing next to him when he was doing so. Michael, being a team lead never appologized or tried convincing me instead i hear his voice was too supportive for Gavan (Customer Service Agent). I am very disappointed with this call & customer service experience with the comcast. I would never ever recommend anybody in future to go for this kind of service & ending up with bad customer service like this.

I know comast might not take this as important, as they would loose only one customer but like this there will be several others who might be the victims of such bad customer service & may think the same way i am now switching to another service provider. I alreay have a comcast modem (Paid 60 just for modem + Shipping), which i purchased while placing an order, i wanted my money back but comcast customer service is not even accepting that modem back.

I was warned by my friends not to go with comcast because they had bad experience with comcast before but it was all my mistake or i would say "wrong choice". I don't know how to escalate this to the upper management in comcast.

Nicholas of Greensburg, PA June 6, 2009

I was out of town on a business trip. I knew there was some kind of issue with my internet when I could not remotely connect to my home computer. When I returned home from the trip, I was without service to my internet, phone/fax and television. I called the Comcast number and was told that they would get right back to me with a time that a service technician could look at my service. I waited 4 hours and didn't receive a call. I called back and was told that it would possibly be 3 days until they could come. I asked to speak to a supervisor and explained to him that my office is at my home and I was losing business time related to the outage. He was quite rude. I then drove to the local office and was told again that they would call me to tell me when a rep could provide the service. 24 hours later, no call and no service.

david of aurora, CO June 2, 2009

This company has been not sending out regular bills to me monthly. (WHICH MEANS I GET LATE/DISCONNECT NOTICES AND PHONY LATE CHARGES) They also have not been POSTING my PAYMENTS!!! I feel my information and or checking account could be compromised.... This is very troubling that they can get away with this sort of thing!I have 2 other complaints pending with them as it is!

Alan of Hayward, CA June 2, 2009

I have been a long time customer of Comcast Internet and I have noticed some inequities that Comcast is offering involving their Internet sevice. It appears that in some areas they are now offering a 12Mbps speed at an introductory offer @ 19.99 for 6 Mo then will return to the 42.95 a month that I am currently spending for only 6Mbps and the new rate will not be available in my area until 12/09 per Comcast Representative.

When I asked for an adjustment to at least the 19.99 for the 6Mbps I was told that Comcast has only one base rate. This doesn't seem fair at all. Something needs to be done about this cavalier attitude towards consumers.

m of denver, CO May 30, 2009

I signed up for 1 year promo of cable and high speed internet for 24.95 a month. should have realized it was a scam. a technician came out a week ago. did the install. everything was fine. A week later and i can't get comcast internet to stay online now. I called. did live chat. and finally had to reinstall my cricket usb modem. wow. cricket is working and comcast isn't. I guess it's true that you get what you pay for. I'm just glad comcast hasn't charged me as much as the other people on here. I'm giving them 2 more weeks and if they can't get it fixed. I'll switch to qwest. Qwest has a pretty good promo right now too.

Marilyn of Boca Raton, FL May 26, 2009

On April 20,2009 continuing to the present date,I have been experiencing rolling "blackouts" of internrt service that I pay for from comcast. I have called them 6 times in the last 6 weeks,have had technicians to my home that claim nothings wrong, and yet I continue to have denile of service with no explanation from comcast. Approxiamatley every 5 to 10 minutes my internet connection is "cut off". The TV signal is fine. I continue to pay 30 dollars a month for internet service that is completely unstable with no explanation from comcast.

joe of Fremont, CA May 20, 2009

Does any people still remember when Comcast bought ATT internet it raised up price immediately? I bought my 1st motorola modem and it causes many disconnection after 1-2 years, thus I bought 2nd RCA modem and used another 2-3 years and again I need to reset the modem a few times a day, each call to Comcast is a long time waste. I then turned over to DSL and it works 1-2 years and I reset it only once. I used to tent their cable modem for a short time then use one I bought from Ebay. after 2 years Comcast suddenly start to charge my rental free and asked me to return my modem. I called in and went in and they checked with warehouse, a lady says I'm correct yet manager says case not completed yet. A bad thing is when I return the rented modem no body gave me a receipt. This time I'm forced to give them my modem and a kind lady did gave me a receipt. But I still keep all paypal records that I may dig out my purchase record. Comcast charged rental fee on my own modem, and asked me to "return" it.

Back to the top |