Complain about a product or service

Comcast Internet Service

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

It's a brave new world, all right -- with cable companies trying to provide cable TV, Internet and telephone service. You have to be pretty brave to actually rely on any of these, as the complaints in this section indicate.

Cable companies have acquired a reputation for being prone to blunders, but for pure disaster it's hard to beat Marc's tale of woe. And Comcast Internet has developed some nasty little habits -- like blocking home networks.

Some more recent complaints ...

Steve of Cumming, GA April 23, 2009

Comcast internet doubled charge me on my internet. When I contact they told me to adjust my bill and srnd in payment. I did they cut of my service with out calling and notifing me. When I contacted explain the situation for the 5 th time including hold times over 45 min. They told me to pay the full bill and they woulf credit my acount the nest bill. I explain again that Jerrod operator #OON told me to pay the amount I owed. There excuse again was to pay all the over charges and they would correct it on the next bill.

There customer service is the worst unless you off the coast of Somalia and Dealing with pirates. This has not been the only problem with service. Phone has gone down several times. This is also a business line. WARNING STAY AWAY FROM COM CAST.

Joseph of Fort Wayne, IN April 8, 2009

Joseph of Fort Wayne IN (04/08/09)
As I sit here waiting for a supervisor to get expedited service, I'm using my cell phone...of course, at my cost. I've been watching my modem reset every 5 minutes or so for the past hour, rendering internet access and home phone service virtually non-existent. Yes, I made the mistake of getting all 3 services from Comcast. My telephone constantly drops calls so my home phone service...a vital necessity...doesn't work.

Last Friday, on a business call, it dropped 4 times in 1/2 hour. About 2 weeks ago a service call was scheduled but no one showed. I learned that if you're not home to take a recorded pre-service call the night before, the service call is cancelled. It's now been 15 minutes on my cell and no supervisor has answered. As of now, my service is set for Friday morning,,,that's 2 1/2 days with a modem that resets every few minutes and no consistent phone service. This is what you have to look forward to with Comcast.

Carmen of Dickson, TN April 7, 2009

Carmen of Dickson TN (04/07/09)
On 04/03/09 my email was not working so I called comcast they let me know that there was a problem with their service and they appologized. Shortly after that a comcast Tech. showed up here at my home to fix my computer (which by the way I did not order)but since he was here I figured it was a plus since he could now fix the problem, he asked what was the trouble, I explained that my Email was not working so he proceded to try and fix the problem but instead he and someone he contected at comcast decided that the way to resolve my problem was to change my email never asked me if it would be alright.

By doing this they did away with my existing email which by the way I've had for 15 years and all my friends, family, banks doctors and all the businesses I do business with can not get intouch with me. Now Travis said that all I had to do was set up another email account, that is easy for him to say since it was not causing any problems for him. Here it is 4/6/09 in the evening and I still do not have my email back.

They keep telling me they are working on it but nothing has been corrected as of yet.Ive left a message for him (Travis) but I still have not heard from him either. I am very frustrated and upset.I understand that this should never should have happened because no one has the right to change your email with out permission.Someone forgot to tell Travis.

David of Middletown, MD April 6, 2009

David of Middletown MD (04/06/09)
On March 01, 2009, I had a service call by Comcast because of poor Internet service. The Comcast service tech diagnosed the problem as a faulty signal booster and removed the part. The signal booster had previously been installed by Comcast! The problem was fixed; however, Comcast billed us 24.95 for the service call to remove a faulty part they installed!. Between 3/6/09 and 4/6/09 I have placed four calls to Comcast to address this billing issue. I was told by two different customer service representatives that they would call back. To date no one has called and I am still waiting for a 24.95 credit on my next bill.

K of West Yarmouth, MA April 4, 2009

K of West Yarmouth MA (04/04/09)
With comcast, unable to access my email. I get a 400 error and am asked to call comcast or chat with a rep. I click on chat and after 15 minutes am stll not connected. I call comcast to report and get a message that they have a heavy volume, call back later and then I am hung up on.

Robert of Decatur, IL March 31, 2009

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