Complain about a product or service

DirecTV DSL

Jean of New York NY writes (9/27/01):
I ordered DSL from DirecTV 5/1/01. I cancelled the order on 5/31/01 because of no activity from the company to deliver the service. At the order I had to give my credit card numbers with stipulation that no charge would be debited until the service was up and running.

A device was to be sent to me for installation to receive the service. I cancelled the order and answered the required questions sent by email to me from the company. I received a cancellation verification from the company.

My charge card was debited July for $74 90 I have been trying to get a refund ever since to no avail. I can get no response after numerous phone calls and e-mails I am retired and cannot afford to lose $74.90 for absolutely nothing.

Financially the $74.90 is very important as I am retired and cannot afford to waste money. I live on a very scant fixed income. Mentally the aggravation has been terrible, to be completely ignored in my e-mails and phone calls.

Jean's refund will probably show up eventually. Instead of calling and emailing, she should write to the company enclosing copies of all the relevant documents, being sure to keep a copy in case additional correspondence is needed.

Nelly of Ft. Lauderdale FL (9/2/01):
We signed up for their affiliate program, put their link on our website. We have about 6 people signed up and actually using their DSL service for more than a month now. So far we have not received any commission that they stated on the contract we signed up! Plus their service is really poor and another complaint is that the customers signed up for the $49.95/mo and they were being charged $70.00/mo.

we just happened to get three of these customers angry with us for recommending DirecTV DSL and the service is really poor. I called direcTV and complained about these and all they can say is, "Do you want me to disconnect your service?" What a nice way to talk to the customer.

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