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E-Zwebmasters.net

Rebecca of Indianapolis, IN August 26, 2009

A charge of about $44 was added on to the bill for a website that never was created. When I called for a refund, I was told it would be credited in 2-3 billing cycles. When the credit did not appear, I called again and was told that they had a problem with the system and the credit did not get processed after my first call. They assured me that they were processing it that day, but I would still have to wait 2-3 business cycles to get the refund. This is outrageous that a charge can come through on the following business cycle but credits take 2-3 business cycles. When I requested that a check be sent to me since I had already paid the bill, I was told that a check cannot be sent since they had electronically charged my bill. So their error is going to cost me another 2-3 months of them holding on to my dollars. Do this on any scale and one can figure out how to make money off all these charges to be credited back to consumers who have already paid for services not provided. All of this took 5 phone calls on my part and time to tell the story, wait on hold, etc., etc. Terrible business practices!

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