Godaddy.com Reviews

Then you dispute it with bank. But godaddy sends a form letter of term of service stating they had the right to charge. So you don't get refunded. Then you figure okay well I may as well set up the email service I've paid for. But when you try you can't because you had cancelled it via email before they charged you. You don't get the refund and they won't let you set up the email unless you pay another 95 dollars. May they rot in hell.

My main concern is not the disclosed transaction fee, but rather the lack of transparency regarding the internal FX conversion spread and the materially unfavorable exchange rate applied before payout. I contacted support multiple times, requested clarification and escalation, and sent emails to the responsible teams, but no meaningful resolution was provided and nobody from the complaints or payout team attempted to contact me directly regarding the issue. I strongly recommend that sellers:

* and carefully review payout currency settings before finalizing transactions.

The issue is not where someone is from — the issue is that customers are left dealing with misunderstandings, repeated errors, rude behavior, raised voices, and in some cases calls being disconnected instead of problems being resolved professionally. Customers should not have to call back multiple times because support staff either do not fully understand DNS management or fail to properly document changes made to accounts. It is exhausting having to repeatedly explain the same issue while my businesses lose time, traffic, and orders due to preventable mistakes. What makes matters even worse is the attitude and professionalism from certain representatives. I have experienced situations where support agents became dismissive, argumentative, spoke to me disrespectfully, interrupted me, or hung up the call entirely. No loyal customer should ever be treated that way after spending over two decades supporting a company.

At this point, the stress, downtime, and repeated negative experiences have made me seriously consider moving all of my domains and business services elsewhere. I have referred many customers to GoDaddy over the years, but based on my recent experiences, I can no longer confidently recommend your company. It is disappointing to see the decline in both technical support quality and customer care from a company I once trusted.

If you need a domain, website, or business emails, this is the absolute worst possible company to go through. It is significantly cheaper to purchase and create a website/domain through Wix and then take care of any email needs through Microsoft directly. Once again do NOT purchase anything from GoDaddy unless you want to be deceived and lied too, talk to customer support for over 6 straight hours, and not be able to receive the refund that you deserve.

Fast forward to about 2 years ago. GD was bought by someone in the Middle East, they went public (stock market) and we were forced off of the platform were on (Quick Shopping Cart) and pushed into this Website Builder. Do it yourself. We were assured it was easy and cheaper. It was not easy, if we called with a question we were told to go kick rocks....we were in the Website Builder program. "You should have paid us to do it". Now, as of about 3 weeks ago, GD did a update and now our site is pretty much dead and No One at GD seems to care about getting it fixed.

And talking to anyone about it is NO LONGER something we can do. And I'm seeing the same issue with other GD website owners all over the internet, so it's not just us. Now, GD is all about the bottom line. How much money can they make and some of the Tech people I have talked early on were just plain rude. I had a few of them just hang up when I tried to ask a question. And you can call their 480 area code number and you'll wind up talking to someone that has very knowledge of the English language. GD truly sucks now. After 20 years, they've hit the bottom of the barrel. We will be bailing from GD soon. I'm already talking to other website companies.

To make matters worse, I’m being told they will “honor one month free.” For what exactly? I can’t even add my products. No one has called me back. No one seems to care. I used to love GoDaddy, but it is no longer the same company. This entire experience has been beyond frustrating and completely unacceptable. Please save your time and your money — this has truly been the worst experience I’ve ever had.

I’ve spoken to 3 web designers who said they are getting tons of business from people leaving GoDaddy. My current web designer logged into my GoDaddy portal and said the team building the site had zero experience and didn’t know how to build. He showed me examples of what they were doing with certain commands and then showed me the proper commands on his Wordpress account when he rebuilt my website. Every automatic email GoDaddy sends claims revisions are complete and the website is ready to be published but it’s all a lie and all performative. Nothing ever gets done.

I highly recommend my guy. Mitch at Biz detail web design in the east bay area. He rebuilt my website in 5 days and is now hosting my site permanently. After 6 weeks with GoDaddy they had yet to recreate my existing website (copy/paste) or upload my project images to the portfolio part of the website. It would have taken them 2 years to rebuild my existing website. Imagine being a new small business owner and a company treating you this way. Stealing your money, time and sanity. Contact me for more detail about GoDaddy, and I will share everything.**. I won’t stop sharing with the world how predatorial GoDaddy is until I get a full refund!!!