Complain about a product or service

Hostway

Andrew of Ewing, NJ November 14, 2009

After having been with Valueweb for years, Valueweb was sold to Hostway. Since the time our website was migrated over to Hostway, we've experienced nothing but problems, prolonged downtime, many excuses, and long waits for technical support. While their slogan is that "we're passionate about web hosting," they don't show it in their site administration or customer service. Moving a website is a tough decision to make, but we moved our site from Hostway to Network Solutions. Funny thing is, Hostway didn't even ask us why we were leaving them.

ali of new York, NY August 26, 2009

We had an account with Valueweb, a web hosting company that maintained our web site, emails and domain name. This company has apparently been bought by Hostway subsequently the transfer of our account to Hostway. We were not told of this, we found out about this when a little more than 15 days ago, we started having problems with our email and web site.

After a good hour on the phone we were able to retrieve our emails except the general email with our company's name. They told us this email and our website will be functioning within 24 hours. 15 days later (Friday August 21st) when we found out that we are missing our emails we called back and again they promised it will be back in order in 24 hours.

When nothing happened on Monday, we called back on Tuesday morning and after being on the phone for at least 2 hours they told us that unfortunately they cannot retrieve our email account and the solution would be to change the address which is equivalent to changing our logo! Which means that all our stationary, our business cards etc. would need to be changed let alone the fact that our business contacts are no longer able to send us emails.

Our frustrations lead to the decision to change our web hosting company. Now to our horror, when I called Hostway to let them know that we were changing to a different company instead of giving us the opportunity to transfer our files (including all the graphic works and data for our website), they took our data out and now we cannot even make a transfer of our files to a different database of our choice.

Clearly these people have neither a sense of business in knowing how much damage they have caused nor the decency particularly in view of how much trouble they have already put us through to at least accommodate a transition.

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