HughesNet Reviews

My father has a little dementia going on and got Hughesnet but wasn’t aware that he had to sign a 2 year contract. The internet is so bad currently paying them plus now have CenturyLink for the house. Don’t even use Hughes but still have to pay them since they make you give your checking account number instead of a card that you can just cancel. That's exactly why they force you to sign two years and force you to give a checking account is because they know the product is so bad you will cancel in less than a month. It’s just disgusting they prey on the elderly who don’t know any better.

If I could give zero stars I would! I’m absolutely disgusted with the 8 months of service I received, paying for the highest level of internet service available at over $130 a month (we had a booster and everything). I was unable to stream a MOVIE or listen to MUSIC. I work from home on top of everyday internet use and relied on my phone hotspot. Yes my phone hotspot was better than my “high speed internet”. They assured me that they were putting the dish in the best place for service connection and promised that the service I was paying for would withstand everything I needed. It was all lies. I called their customer service line 8 times in the first month and every week after that. I wasn’t receiving internet and they blamed a weather cloud when skies were blue and completely clear. Blamed that I had used all my allowed data after 2 days of the new month (absolutely impossible when I rely on my hotspot) and many many many more ridiculous excuses.

I am trying to cancel my HughesNet - I owe for Termination of early contract (I have been with them over 6 years, say what??), and owe for a bill - they can tell there has been no data used yet want to nail me for $113.99 - plus 115.00 early termination - frankly they aren't getting squat -

I'm going to start off by saying the service sucks, they told me whenever I got the service if I had any problems to let them know, which I did. My internet half ass worked, my home phone stayed messed up, but when I called in to see why it went out, they couldn't see on their end where it went out. So I regarded it. Now here is the kicker that got me and I no longer have there services btw... I told them I only get paid once amonth and thats towards the end of the month. They said they would work with me...I get told to bring my bill current and I did. They told me once I did that to call back in and change my due date to the end of the month. I did. So they told me when I called in that they couldn't help me change my due date to the end of the month.

I am filing this complaint against… I am filing this complaint against HughesNet regarding their unreliable service, misrepresentation of plan capabilities, and an unfair $400 Early Termination Fee (ETF) for a standard 24-month contract. We subscribed to HughesNet Fusion under the impression it was the best available option for our rural location. We were explicitly told there were "no data caps," which we now understand to be misleading due to the severe throttling after Priority Data is used, rendering the service unusable for critical applications.

Barely one Star. I canceled my subscription. Never again. Poor customer service. All about the money. I was informed that I had to pay more in order to receive more quality service and more gigabytes. I was informed that the reason we received slow and continuously interrupted service was that we already used up the 100 gigabytes for the month and wouldn't receive more until after the 25th of every month and it was only the 15th. We were informed that we would need to pay for more gigabytes if we wanted faster services. I was informed that if we terminated the service that we need to pay $345. I told them that was unacceptable. This is the worst internet provider that I have ever used and I work from home.

I have been a customer since 6/2018. I live in a very rural area and options are limited. The speed is slow and inconsistent and with the highest priced package you are still capped on the amount of data you have unless you buy tokens at an extra price. I called to cancel my service after almost 8 years and they refuse to send me a box to return their equipment because I have a past due balance that I can’t pay till Friday. They say they are going to charge me for the equipment and that’s over $300 and will refund me the money after I return it. They also refused to remove my card off the account until I spoke to the 3rd representative, which was supposed to be the executive customer care person. Which said he took it off and finally cancelled my account. They still refuse to send me a box to return the equipment. I have Starlink now which is unlimited and cheaper.

I switched from Frontier to Hughesnet because it was supposed to be better. I ho through all my data in 4 days. I only use my phone and tv. I don't turn my tv on till around 10:30 or 11. The service goes off every evening by 5pm. I've called and all they say is to buy tokens. I pay 120 a month without tokens. My kids all have starlink and pay 120 a month and it has never went out. I'm waiting till my contract is up to cancel because they took 300 out of my friend's account the day he canceled service. I would not recommend hughesnet at all. And their staff had been rude every time I've called, just wanting me to buy something else. I had one guy that was polite and tried to help. Hughesnet is just as bad if not worse than Frontier!

Zero stars. I canceled my subscription, sent back all the equipment. I was told by the FedEx worker keep the tracking because a lot of customers has been complaining HughesNet is going to say that they didn’t receive all the equipment back. The FedEx worker were correct. That what was told to me. Never again. Poor customer service. All about the money.

Don’t purchase this. You can get a WiFi module from your phone carrier or buy Starlink. This is garbage and the worst people to deal with and it’s ugly on the house.