Complain about a product or service

Hughes Network Systems

mot of temecula, CA September 26, 2009

Hughesnet is EASILY the worst. The service itself is not up to the advertised standards at all - dial up would be and is faster at times. The "customer service" is completely unacceptable - I spend a ridiculous amount of time repeating myself to people who obviously have limited English-speaking / comprehension skills. Any time you call for support you are on for a minimum of 1 hour, guarenteed.

They kept telling me I went over the usage agreement. I was doing minimum things on the internet. I feel totally ripped off. Hughesnet was a huge mistake. I would urge anyone even considering signing up for service not to. As of today, 9-25-09, there have been 26 pages of complaints. Can they all be wrong or a misunderstanding? It's not.

Jamie of Vestaburg, MI September 21, 2009

I don't know how it happened, but I have a charge on my credit card from Hughesnet for 40. I never had their services nor never had a contract with them. I guess I remember talking to a rep a couple months ago when shopping around for satellite TV but I never signed up. We went with another provider. So far I have had no luck getting in touch with someone to have the charges removed. After reading the complaints I am going to block charges from them or request a new card because they obviously have my credit card number.

Melissa of Bloomington, IL September 19, 2009

My mom subscribed to Hughes Net for her internet provider. She lived in a very rural area and this was her best option. Mom had no complaints with her service, but she became ill and wasn't living on her own any longer. I tried to cancel the service and was told since she had a contract there was no cancellations. She was a few months into a two year contract and would have to finish the contract and besides she "shouldn't have signed for two years if she was so sick." Then the unthinkable happened and Mom died. Still Hughes Net refused to cancel the contract. I asked how the customer service rep (and I use the term loosely) how they planned on continuing to receive the money as I would no longer pay it. The response was the company would file suit to receive the money. After several phone calls hoping to have a more compassionate rep answer the phone, I did luck out and while she said she couldn't cancel my account, she gave me the phone number of a vice president of the company. After speaking with the vice president, who apologized profusely, the account was closed. I just find the idea ludicrious that I would have to make so many phone calls and then speak with a vice president to cancel something so simple.

GENE of CHENEY, WA September 18, 2009

Hughesnet is EASILY the worst investment of my adult life. The installer began the experience off by leaving an absolute mess in my home and doing half-@ss work to boot. The service itself is not up to the advertised standards at all - dial up would be and is faster at times. The "customer service" is completely unacceptable - I spend a ridiculous amount of time repeating myself to people who obviously have limited English-speaking / comprehension skills. ANY request to speak to a "supervisor" or "manager" is rebuffed....SERIOUSLY, I have asked several times and been told that the next person is too busy. Additionally, I'm being charged 5 for a freaking invoice!!! HORRIBLE EXPERIENCE - HORRIBLE SERVICE - JUST PLAIN HORRIBLE COMPANY!!!

Cheri of Alvin, TX September 10, 2009

I was sold a product to improve my internet connectivity and time on the internet with hughesnet satellite. The installation was a nightmare with the electric line in the house cut and had to be repaired, then I was told it would be slow for a few days while it downloads updates to work better. I constantly went into the Fair access red flag. They tell me that between 2am and 7am are unlimited. I don't care to become a night owl when I work days. I upgraded and did not see any change.

I canceled in less than 2 weeks as my money back guarantee stated I could before 30 days and have made many complaints. They are making me mail back the equipment before they will refund only 200.00 of the 492.00 charged to my card plus the 125 that the installer charged me for a pole installation. I told them they did not live up to there contracted agreement and they just insist that there is nothing more they can do and they will pro-rate my service. What service?

I spent all my time trying to figure out what was wrong and on the phone with them. They kept telling me I went over the usage agreement. I was doing minimum things on the internet. I argued and just got "I am sorry". I feel totally ripped off. I will be out at least 427.00

Cheri of Alvin, TX September 10, 2009

I was sold a product to improve my internet connectivity and time on the internet with hughesnet satelite. The installation was a nightmare with the electric line in the house cut and had to be repaired, then I was told it would be slow for a few days while it downloads updates to work better. I constantly went into the Fair access red flag. They tell me that between 2am and 7am are unlimited. I don't care to become a night owl when I work days. I upgraded and did not see any change.

I canceled in less than 2 weeks as my money back guarantee stated I could before 30 days and have made many complaints. They are making me mail back the equipment before they will refund only 200.00 of the 492.00 charged to my card plus the 125 that the installer charged me for a pole instalation. I told them they did not live up to there contracted agreement and they just insist that there is nothing more they can do and they will pro-rate my service. What service?

This is crazy! I spent all my time trying to figure out what was wrong and on the phone with them. They kept telling me I went over the usage agreement. I was doing minimum things on the internet. I argued and just got "I am sorry". I feel totally ripped off.

Henry of Rancho Cucamonga, CA September 7, 2009

This is a company who should be sued for false advertising. The service (or lack of) they provide is horrible!!!! You get the run around from the so called customer service reps and want to charge you for the priviledge. After calling to cancel this terrible service, they tried to get 400.00 from our bank account for an early termination fee.

Fortunately while I was on the phone with customer service, my wife was on her cell phone with the bank stopping any payment that came in from Hughesnet. The kept trying to insist that I had leased their equipment when in fact I bought it for over 400.00 and they want me to send it back to them for a 200.00 refund.

All in all, the whole Hughesnet experience is a nightmare and I would urge anyone even considering signing up for service with this company to have their head examined.

Theresa of Kirkland, IL September 5, 2009

Stay far, far away from HughesNet as an Internet provider. -Service has now been out for two months -Their dish/radio shorted out, equipment gives electrical shocks, and the modem sparks, we brought in an electrician and the problem is NOT with our wiring, the problem is with the HugesNet equipment and the original installation (about 6 months ago)

-I can not make them understand their faulty equipment is a fire hazard in my home -Their answer is simply to send a new modem

-Last phone call to Technical Support lasted just over an hour, which is the average length of all my calls

Steve of mansfield, GA September 5, 2009

Hughesnet has been dishonest and inept from the very start of this installation. They have placed huge and illegal charges on my credit card without any documentation (they make it all but impossible to even get in touch with their customer no service department) they falsely advertised free installation and then charged my card for that as well,

Stay as far away from this group as possible. The absolute worst company I've ever dealt with. I will take them to court unless they refund all unauthorized charges. They have overcharged my credit card by hundreds of dollars and I intend to dispute all charges until they make this situation right. I strongly encourage a class action lawsuit against Hughesnet.com

Shanan of Ennis, TX September 4, 2009

Like so many others from the writings on this website (Boy, do I wish I had checked here first!), I have had the same problems with Hughes Net, mainly unreliable service (can't ever get the internet to work reliably), and the ABSOLUTE WORST "CUSTOMER SERVICE" I HAVE EVER SEEN! There is essentially NO customer service, as every time I called to complain, they ended up blaming the problem on me. I spent 3 hours on the phone with their overseas technical personnel, who essential know less about computers than I do and are clearly not equiped to help you fix any real problem. I spent 3 hours getting transferred between multiple people, only to have a supervisor tell me that "someone would contact me in the next 2 to 3 business days to set up a service call to my home." After 4 days went by with no contact (and it had already been 2 weeks since we had any internet connection), I called back to find out that the supervisor had never placed a work-order! Then I asked for the service to be disconnected, and they transferred me again to another department (Retention Center or something like that??) who said that I would have to pay a 400 "early termination fee."

When I pointed out to them that I felt that they had broken the contract by not providing the service (or ANY service, for that matter) that they had promised, they said that if I didn't pay the fee, they would turn me over to a collection agency. I told that that was there right, but I also told them that I would refute that charge with my credit card company and take them to court if necessary, as I was not the one that had violated the contract. These people were EXTREMELY rude on the phone, never took ANY responsibility for their part in the problem (this includes workers and the MANY supervisors whom I spoke to during the course of several hours worth of calls), and then they threatened me with legal action (turning me over to a debt collection agency for the "early termination fee"). These people are absolute CROOKS, and I am in agreement with others that if you have NO OTHER CHOICE for your service provider due to your rural location, you are better off with NOTHING, as that is exactly what you will get from this horrible company! PLEASE do not make the mistake that I made and contact Hughes Net for service!

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