Web.com Reviews

I have had nothing but issue after issue with this service. The web builder is horrible. It's definitely not worth the money and the frustration of trying to build a website. It's obvious that English is not the CSRs first language, so you spend even more time trying to explain and then trying to decipher their response.

Web.com bought Dotster, which was a legitimate domain registrar. With that, Web.com got many long time customers of Dotster. Including older people who had been using them for a few decades and are easy prey. Web.com is owned by Newfold Digital, which is owned by Clearlake Capital Group, L.P. and Siris Capital Group, LLC.

I registered my url for the first year no problem but the second year they aggressively billed me for stuff I never asked for again and again, even after spending much time on their site removing the extra stuff. They are extremely brazen about it. Huge pain in the ** to have to cancel the card.

Update: 2/8/25. They offered to refund our money and build our dog rescue website for free. It took months. Each call took over 2 hours to get to someone who can talk, then they can't fix problems, only write down the problem. They don't have their own telephone number so when someone does call back, no one would pick up because it just looks like spam. Every email comes from a no reply address so you can't reply to their question. They said they are finished and it's the slowest loading website ever and not optimized for mobile phone viewing so it looks terrible. Don't waste your valuable time and money.

Hands down the worst hosting provider I have ever worked with, horrible support and customer service is all foreign people who are extremely rude. Web.com deleted our company website without warning and drug their feet saying they would restore and then after taking money from us they did not restore. Again, the support is all foreign who are absolutely horrible at customer service. I feel bad for the people that work for this company.

I'd give them a "0" if possible. This outdated interface is way too expensive. I suppose that's why they use aggressive sales techniques and artificial impediments to keep customers. Terrible experience compared to the hosting service I now have.

I was transferring to GoDaddy for my URL and needed an authorization code. I tried in December to no avail. then January 3rd and was assured I'd get it in 24 hours. Tried again today and was told that they had seen my requests but there was a glitch in the system. I am now waiting again. They are trying to keep me but they won't. I may have to complain to Federal Communications Service.

Real hackers. Illegal practice to get new customers. Unable to unsubscribe constant flow of unsolicited emails. STAY AWAY!!!! They fake that you have a website with them either if you are not. It really seems to be a website to steal user identity.

I purchased 2 items from Web.com and 2 days later I didn't like their products and called them to see if I could get a full refund. The lady on the phone said sure, no problem. We will give you full refund. Later on, that evening I received an email from Web.com showing the refunded amounts. Original purchase for both was $104.03. The refund amount, $17.98. Maybe I should have asked if she could use a different abacus.

Since merging with Dotter I have had nothing but pain in the neck issues. Constant emails to review back of the house info that has been approved multiple times so much so it is spammy, expensive moving all my domains to another provider.

I started a subscription with Web.com but did not use any of their services and they still charged my credit card and refused to give a refund. The only way they would talk to me is if I pay more money. It's hard to email them so I called them over the phone and they were very unprofessional and got personal. When you're looking for web services please avoid because they do not have your best interest. They are clearly out to get your money and run! I have dealt with several companies but this is not one that is reasonable. There are many more options companies individuals who can really respectfully help you but please avoid Web.com at all cost!!

The worst registrar in the world. They're trying to push me to renew my domain there with every way they can. After I requested my auth code to move and chat with the online support 6 times and have 2 calls to the support phone number and still nothing. Don't ever try to use their service.

I received a great price to host my website, now I know why. I had an issue registering my site with Google's search engine. I called Web.com's tech support only to find out I have to purchase another service from them at a MUCH, MUCH higher price than the hosting. So basically they sold me a car with no engine. But have no fear, they'll sell you an engine at 10 times the cost of hosting. I ADVISE YOU TO FIND A REPUTABLE COMPANY TO DO BUSINESS WITH.

I signed up for local SEO service, end up with the listing is not relevant to my business, after 3 days after I ask for the refund for $1800, they refund me $1000 and did not want to refund rest of the money, they said it's their policy, and policy is not told when you sign up. Very frustrating.

I signed up for a trial account in June 2022 in order to write a review about the company. You have to input credit card information to even be able to use the service. Once I finished the article, I called to cancel the subscription because it's the only way they allow cancellation. I never received an email about the cancellation. A few weeks later, I was unexpectedly going through a separation to my spouse. I was an authorized user on the credit card that was used to set up the trial. As soon as my separation from my spouse was set into motion, I called and removed myself as an authorized user on my ex's credit card. I wasn't thinking about Web.com at the time and assumed that my cancellation had gone through.

It has taken almost a month to get our domain released and transferred to GoDaddy. Customer Service makes up excuses and lies about when the domain would be transferred. They said all domains are released once every 24 hours. Here we are 3 days later still waiting for the release.

I tried 7 times. On hold 45 minute each to straighten out my website… It has been showing "under construction" since May 1st even after they received a full year of payment from me… I canceled their service and they refused to give me a refund… I spent over a thousand dollars building signs with my website from Web.com that I bought for my company store…

Advertised 1.95 per month for website service. I never agreed to auto renew, but they were doing it. Added on 2 more monthly services @ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn’t checked my it. I figured it was no longer up, because I only paid for the 1 month. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

I am an Spanish user. Years ago, I bought two domains (I can't remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became "Web.com". At some point, there was an account migration problem and my domains were "lost" (they were there, but there was no account to manage them). When one of the domains' register expired, I became aware of the problem and after MANY phone calls the domain was correctly renewed and included in my account. Now, the second domain has the same problem: is set to expire next month and I am unable to manage it because it is "lost" without an account. I explained this more than a month ago, multiple times, and submitted a ticket (**) on January 4th. Since then, I asked multiple times again but the problem persists. I need a solution and I can't wait months for it for obvious reasons. Very bad support service.

The company never called me back but did however refund the money that was taken out of my account.