Network Solutions Reviews

Formerly known as Fatcow; Network Solutions is the host for our site and domain. It is horrendous. They overcharge for everything possible and the hosting is incredibly slow, when working. Support is predictably terrible too; if you manage to speak with someone they try to push more expensive paid levels of support or they can't help you. We moved all our emails away from them and it was a huge relief. Once we remove the site and domain we will finally be free from this mess.

We pay over $400 a year for their services.

As a prior customer for about a decade with iPage as our Website hosting and domain registrar, when Network Solutions bought iPage, I had to drop everything to get our Website moved to another hosting provider because Network Solutions was going to charge us double what we originally had been paying. After moving our Website to another hosting provider, I have been trying to transfer our domain registrar to the new hosting provider for over a week. Each time I request an EPP code from Network Solutions, they provide me a EPP that is invalid. I'm on my fifth EPP code now. Avoid Network Solutions at all costs, but don't take my word for it - just lookup Network Solutions on Wikipedia. They are present day pirates.

The worst part I found is that you cannot reach a person in their "specialized team" department. They just claim they only receive email, and they are horrible about responding!! We transferred our customer's business domain and email on a Thursday, but it wouldn't allow us to create an email account in the Professional email account we purchased. We were told the problem was "escalated" to a "specialized team" that would fix the problem within 24-48 hours. We received no updates all weekend, and multiple support chats and calls only told us it was "being worked on." After 67 hours on Monday, we received an email from support claiming we had an email set up in the wrong place, which was not true. 72 hours later, the email still doesn't work, and no one will do anything about it. $700 for hosting support and 2 email boxes with 25 GB storage that cannot be used is unacceptable!

It was a terrible experience. First, the AI chat box couldn’t solve the problem. Then I paid $150 to speak with a human, but instead I was routed through two more AI chat systems that identified the issue but couldn’t resolve it. After that, I was transferred to two different representatives, who eventually connected me to a third person. The best they could do was inform me that a technician would resolve my issue within 24 to 48 hours. All this take a total more than 4 hrs.

How is it possible a company of this size has such unstable systems. I'm talking both the frontend and backend. Eg. SSL verification simply doesn't work half the time, I don't get emails. I've tried with CNAME record and email route both are equally unstable. The frontend is just as bad with the site showing you stale cached data, not to mention upsells everywhere. Ugh. Since 2021ish, or since their "refresh", this is the most frustrating web service to deal with. I recommend going anywhere else. Don't waste your money with these bozos.

BIG MISTAKE getting "domain.com" that got taken over by "network solutions". They could care less about you. They don't even have proper wording. I was sold "10 gb MORE email storage" and already had 5 gb. So that would make 5 + 10 = 15 right? APPARENTLY I'M WRONG. I have a doctorate degree and I guess I can't do simple math because all I get for $50 more a year is 10 gb TOTAL, so that is FALSE ADVERTISING. They refused to give me 10 more, even though that's what it said I would get, and before purchasing I even got on their chat and DOUBLE CHECKED with an agent but that wasn't good enough. TERRIBLE COMPANY.

We had a good and reasonable service with iPage and suddenly it was acquired by Network Solutions... I don't remember seeing any notifications about the 3-year renewal cost which was double the amount we used to pay. A year later, we wanted to cancel the service and was told it was possible to get a pro-rated refund. We moved to another low-cost provider at a fraction of the cost and when we called to cancel, they refused stating their canceling policy. We were offered a substantial discount to stay but we didn't. The online reviews are very bad and I read the following summary: "High renewal fees, hidden costs, and, for many, aggressive sales tactics to purchase unnecessary services".

It's taken them 3 full days to restore my domain after they took it down because of a hidden fee that was missed due to my cc getting hacked. This is abhorrent. The customer service has been terrible.

If we could give a zero stars we would. We have been with Network Solutions (previously Register.com) for YEARS! It seems like we can go a couple years and then we run into serious issues. We have lost 4 days of business due to them not being able to figure out our PAID for domain name renewal. We`ve called multiple times and though the staff has been nice, we have gotten nowhere. I`d certainly not recommend this service to any business owners that do not want to lose access to emails.

If you didn't notice, this company has almost total negative reviews. I would post more, but obviously this company could care less. Warning, run away from this company as fast as you can!! Buyer Beware!

Terrible worst experience. Unbelievable dishonesty, fraud charges, misrepresentation, mismanagement, misconduct, taking advantage of consumers, manipulative, deceptive, don’t give services of for, needs to be investigated by higher authorities.

Never do business with. When they were Web.com they were beautiful. Now that they're Network Solutions they're a disaster. No customer service. No responsibility. They could care less other than getting your money. I paid them to build me a website. I pay my bill. Part of it was they were supposed to forward my emails to me. Somebody in the company screwed up and put in the wrong email address and all my emails never got to me.

Terrible customer service and policies. Do not recommend them. Two charges for my account, one for domain and one for email service. A year ago they were able to charge our credit card for email services but for some reason not domain services. Result, lost our domain, found out when our email accounts no longer worked. Called and said no point in continuing email services without associate domain. One year later they charged us for email services. Didn’t find out until bill came, because email addresses no longer valid. Called and requested refund for services that I can’t use and should have been canceled. Supervisor: “It’s been 30 days since the charge was made. We can not refund anything after 30 days.” Stuck on the policy and not the situation. Hundreds of dollars, gone.

They **... Me, they took over iPage and I couldn't have access to my files. I contacted them and they said the files were deleted. I had a marketing agency and I keep everything in my server. Including back ups. They deleted everything. Now I am pretty much broke. All my sites are down, all marketing material plus client information all gone. Called support and all they said was I was a basic customer and they deleted my account. I have to get a premium account in order to manage my account, but either way all my files were gone. I don't know how this company is in operation. They rea just f... People over. And there is nothing we can do about it. I hope people read this before doing business with Network Solutions. I just wish someone would do us all a favor....

Horrible company. The support people try, but company policy prevents them from being helpful at all. They are nothing but a rip-off! I have worked in IT for over 40 years and watched Register.com go downhill. Now that they were bought by Network Solutions you just can't get anything done! I had changed one of my domains to Fatcow which was bought by IPage which was in turn bought be Network Solutions. I paid for three years of email hosting just before I heard that Network Solutions bought them. I now have no access to the email account! Support can't get many any help, so the wrote up a support ticket to prioritize the support. It was denied because I didn't send in a copy of an ID and a copy of a utility bill to confirm my address. No one ever requested it! Wow! What a waste of time and money!

Stay away at all cost. They will be fraud you. High Pricing: Domain registration and renewal fees are significantly higher than competitors like Namecheap or GoDaddy. Poor Customer Support: Many users report long wait times, unhelpful agents, and difficulty resolving technical issues. Aggressive Upselling: The checkout process and user dashboard are riddled with prompts for additional, often unnecessary, services. Hidden Fees/Difficult Cancellation: Complaints often highlight issues with unexpected charges and difficulty canceling services. Outdated Technology: The hosting control panel is described as outdated, and server response times are, in some cases, slow.

Beware American Clients. Network Solutions (IPage) is cybersquatting. DOJ should investigate this company. I bet it is a foreign company selling American Trademark companies to Asian companies. Beware.

They are crooks or Scam. Please do not work network solutions. They have wasted my time and massive amount. It's been three months since I got the full services. Domain, Hosting and SSL. I have not able to solve problem as website is not opening for most of the people. Only it opens with them. They are not able to solve the problem and not giving me money back. I have wasted 3 months along with other third party tools. There is No management.

STOP. RUN! Go anywhere else! Criminal stealing my money & gross. Wasting of my time having me run in circles. They could not even get me logged in 3 hrs of being run in circle by an AI chat bot. In fact using all the time on hold to write my reviews of them.

I Reach out to Network Solutions for A Business Website to be built and I repeatedly ask for pricing of this. When I refused to go any further with information, I was told the website would be $300 month for 6 months and I have no idea what the other 6 months would’ve been. This Company should not be in business with its scamming Practices.

I cancelled my service but was charged anyway. They agreed to refund my 69.00. Today a credit was given for half. They offer an email transcript of your chat. Do it. Again I have this lengthy chat and am now supposed to receive the balance. This company and also owned by a parent company EIG. They employ the same deceptive business practices including making cancelations a nightmare. Before agreeing to any services check and make sure they are not part of the parent company. They own many web hosting services.

Buyers beware!!! I have a small company and have a very tight budget. Without notice, they will renew your website in full 3 months in advance of your annual membership with no chance of getting a refund or a change to monthly payment. I have called 5 times to explain my situation to customer service but no results; it's all about the money. In addition, I was overcharged for a service I did not receive, no refund

Following the takeover of my previous provider by Network Solutions, my website became inaccessible and remains so. Previously, I had a simple all-in-one service covering domain registration, hosting, and email. As a non-technical user, this worked reliably and required no ongoing management. I paid approximately £200 believing this would continue the same service. I later discovered this payment covered domain registration only and did not include hosting — something that was not made clear during the process.

I cannot stress enough not to use Network Solutions. It should be called Network Problems. They made a security change to their server firewall (ModSecurity) and suddenly started blocking Google Ads’ tracking parameters and returning a 406 error. This was caused by a security change on their end. It blocked my google ads and returned an error when clicked on. It costs me over 60k in lost sales until I caught it 6 weeks after they did this. I contacted them and it took 2 days for them to fix it and the fix only lasted two days so I'm now waiting on day two for them to fix it again. DO NOT USE NETWORK SOLUTIONS.

Snuck in a product I didn't ask for and starting charging me for it. Register.com was a good company before it was bought out by Network Solutions. This company is highly unethical and I encourage you to stay away.

This company is a total rip-off. First of all, they auto-renewed my website three months ahead of time. Then I paid to renew my SSL certificate. I have had this website since 2009. Then they said that I couldn’t renew my SSL on that site without transferring and paying $179. So they took my money, then said they couldn’t deliver what I had paid for.

I would not recommend Network Solutions. Their pricing is misleading and not clearly disclosed. The initial cost they show for domain registration looks reasonable, but once you proceed, you’ll find unexpected add-on charges, automatic renewals at much higher rates, and services pre-selected that you never agreed to.

I was with Register.com for many years. Great company. Network Solutions is terrible, terrible customer service, terrible billing, duplicate billing, takes forever for them to respond and they don't really seem to care at all about the customer.

I was using this as the first company domain.com and out of nowhere the email service stopped working, contacted support and was going in circles... turns out other people have this issue and Network solutions just keeps sending you in circles never fixing the problem, in fact wanting you to repay for the service. 1 STAR. DO NOT USE.

I’ve been a paying customer of Network Solutions (now under Newfold, though they still own the IP for the service I’ve used for 20+ years). Their email forwarding/catch-all service no longer works. After four support chats, the issue is still unresolved — two agents didn’t even understand the feature and gave me generic “wait 6–12 hours” advice. The problem is 100% reproducible, but instead of fixing it, they told me I must pay extra for “My Time” support just to get the service I already pay for to function. I have years of setup and configuration tied to this system, so moving to another provider would be a major time problem, but it’s becoming unavoidable. Unacceptable business practice. If you pay for a service, is it not good faith and fair business practice to assume that there isn't an extra charge to make it actually work correctly?

Doing business with network solutions and web.com for over 20 years. Auto renew. They will gauge you with auto renew unless you look at the portal on renewal, which you have to keep up. Recently was hacked and had to close multiple accounts and cards. Our payment method was closed. I did not get notified of a payment issue. I received calls to renew a marketing package, which I did not want to do. They shut down my email, essentially closing my business to the world. Now they are demanding an increased payment before reinstating or lose my emails. They are offering a discount (15%) but it will have to be a refund after the payment for renewal. This took two days, seven phone calls, more than a dozen people spoken to in the process.

I would not recommend this as a hosting company, It started shortly after our hosting package renewed for the year, our site was down and we were told it was a critical server issue. It has been down for 7 of the 9 days due to this issue. We were told they were implementing a permanent fix but it is still down, the support is non existent, so we have to count the days until our renewal runs out, and we too will run from Network Solutions...

We migrated our email hosting over to Network Solutions and that was a huge mistake. We've had issues for a solid month now, and it's been escalated up to their tier 2 teams several times. We get an automated email stating that we will get a response in 48 hours. Responses never come, or they request for information that we've already provided. When we press the issue, suddenly the case is closed and stated that its been resolved. Here we are a month later, and the same issue persists.

I've been a customer of Network solutions since about 2009 (that's 16 years ago). They host our email & domain. About once a week I get phishing emails purporting to be from NS (that's not NS's fault). I received a payment request with misspellings (the word "hereby" was spelled "hearby") so I paid no attention, thinking it was a phishing email. I didn't pay, and my domain was taken down.

I been having this domain for over 14 years or more and I can't get to manage it, even with my professional email for payment and active this one that I been losing a lot of information for several years, because Network Solutions don't allow me to get in for a payment renewal, in my domain I was happy that I didn't lost because I have that one a automatic payment in one of my bank accounts, that now is more expensive and this domain is a premium that the value is over $4000.00 that I don't have access to move out or do anything, I have the password and all the information to log like I was doing for many years and them don't letting me to manage my domain.

This company clearly trains their customer service staff to lie. I have been promised refunds for bogus charges that never materialize, I have been promised email correspondence summarizing my attempts to get refunds I am due. After 18 years as a loyal customer they are using the carousel tactic to try and wear me down going from 1 csr to another all for a few hundred bucks in refunds they are trying to withhold. Their email service is problem plagued and unreliable. This company needs to be investigated by the Virginia dept of consumer affairs. Do NOT do business with them!!!

Network Solutions conned me into an upgrade for hosting, promising me a refund for the recurring charge for their obsolete hosting package that was not even reaching people's devices, according to their customer service rep. Then the upgrade didn't work as desired and I requested a refund within 3 days, when Network Solutions didn't keep its appt to help me navigate it. So they now owe me just under $500 and they refuse to refund, even though it was all within their policy to do so, they deny that. I found another company but I intend to get that refund - I will not tolerate theft. The BBB has two warnings out on them for not issuing refunds. I'd been a customer for decades and never was treated like this. Their recent merger is likely to blame. Avoid this company like the plague!

The service was subpar, and their team was unable to resolve the technical issues. In addition to this, they charged for services in advance and would not refund them when I moved service. Very very bad experience, and I will not refer you to anyone.

I tried on two occasions to get Network Solutions to release my domain name so I could change to a more appropriate hosting service. I have been a customer for 27 years, my identity is attached to my domain, it is my property. They won't allow it to be released! I believe they throw up barriers to users trying to leave with the knowledge that most will just give up. This is a very slimy company - beware - stay away. I am in the process of suing them in small claims court to get my domain back under my control.