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NetZero Dropped Calls

NetZero • Billing disputes • Cancellation problems • Sample cancellation letter • Dropped calls • Installation problems --- • Juno complaints • Classmates.com complaints --- • Classmates Joins Netzero, Juno • NetZero, Juno Merge into United Online

Dave of Apache Junction AZ (4/4/04):
I try to dail-up and it takes as much as an hour to get connected and then when I'm trying to read and send e-mail I get dropped off the net and can't do anything. I am very dissatisfied with the service I've been getting.

Carl of Eaton Park FL (8/23/02):
In August 2002 while staying in another county away from my normal DSL Earthlink Service, I deceided to use Netzero for a month or so, instead of paying additional for the time on Earthlink dial-up charges. After being unable to connect, and then when connected, I was disconnected by the Netzero (the Big Zero) server every 15 minutes or so, cancelling downloads and forcing the big Zero crap to have to be restarted.

I called the cancellation number as required three seperate times, each time getting someone that could not speak English and would quickly transfer me to the Technical (we charge per minute) department, only to be on hold and never reaching anyone. I've lost only $9.95 so far, but they require cancellation by phone, and yet refuse to let me cancel. I deserve my ten bucks back and the big Zero, needs to be put out of business for good.

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