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Netzero

PO Box 3009, Westlake Village, CA 91359

NetZero • Billing disputes • Cancellation problems • Sample cancellation letter • Dropped calls • Installation problems --- • Juno complaints • Classmates.com complaints --- • Classmates Joins Netzero, Juno • NetZero, Juno Merge into United Online

NetZero and Juno tried to make it as free Internet providers but the implosion of Internet advertising put a quick end to that. They then struggled along, trying to provide cheap Internet service. Now they're merged (see story)into something called United Online and are struggling along trying to provide not-quite-so-cheap Internet service under both brand names. Along the way, a few customers have gotten burned. See below.

Craig of Belcamp, MD February 24, 2006

Craig of Belcamp MD (02/24/06)
I used a free trial from Netzero from Feb to April, 2005 and then cancelled my account (the last time I logged on was Feb 11, 2005). Life went on and I moved from the house that I had this NetZero account in August, 2005.

In Feb 2006, I received a collections letter from United Online Collections Company (owns Netzero and Juno) regarding a 44.85 outstanding charge. When I called and talked to somebody in India (that had to be where she was from), the woman indicated that I NEVER cancelled my account. My free trial apparently lasted until June and then they tried to start charging my credit card from July to Nov. They apparently couldn't do that as I had lost my card at the time and got a new card (with a new number). Now, I am finding out that they want 44.85 for the 3 months of service from July to Nov 2005.

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