CenturyLink Reviews

My parents ordered internet and a house phone. House phone works great. But the problem is the internet.. They sent my parents a package to set up service. They gave them a date that they would be at the house to install internet. They didn't show, so I called and requested someone to come out and install the internet in the home.. Again another appointment time they didn't show up for.. So I tried to hook up the internet nothing.. So I went to Verizon Wireless and got internet over the weekend.. And as always Verizon wireless comes through..

The one-star reviews mentioned here are spot-on. Clueless and zero respect for their customers. Repairs are performed when they finish their nap, donuts and coffee. Patience is a virtue, but with CenturyLink, it becomes intolerable.

It appears that CenturyLink no longer responds to repair tickets for landlines. Waiting four months for service repair.

Scheduled an appointment only have them no show. When I called customer service they then asked me for my social security number, date of birth and $20 before they would show up. Who needs that information for a service call!?! This is why they will never be a serious business in Watertown and are considered the worst provider in town. Not to mention they have pedestals missing covers all over town. Don’t use them, they are terrible!

I canceled my service today without having another service in place. I would rather never have the internet again, then deal with this POS company. How many horrible reviews does one company need before it STARTS giving better service. My complaint is similar to the previous 900 customers that complained. HORRIBLE service, outages on a Wednesday will not be resolved until the following week. Do not get this service if you are working from home, they will leave you without service for days. Meanwhile, the Techs don't work on the weekends, and there isn't a customer concerns department. I guess everything is going so well, they can all relax!!!!

This company is a complete joke. I lost my house in Oct 2024. I tried to cancel my service online. They said I couldn't cancel. I had to call in, I called. They made it very difficult. Tried to put my account on hold and transferred me around one automated system after another. 3 hours later I was told my service was canceled. I moved into my car and my phone was shut off. I didn’t think nothing of it. I just got a phone. Mind you. It's 18 months later and I find out they never canceled it and all they can do is cancel it for me. Now they asked for my confirmation number from before. I gave it to them and they said, "There’s no record of you ever trying to cancel." I asked, "When was the last time someone talk to me?" They said, "Oct of 2024" so I said, "What do the notes say?" They tell me I tried to cancel but I was referred to an agent.

Worst internet connection, super slow service, and if you have issues with your account good luck getting ahold of a person. Canceled my service just to be charged another month. What a fraudulent company. I'd NEVER do business with this company again.

Found out that my Service was sold to Quantum Fiber, which is owned by AT&T. I only found out when I called Century Link for Support on my Modem/Router Combo, as it is old and probably is the reason for my internet drops as of late. There was Email they sent me shortly after I started reaching out to them, stating they will still service my account, process payments, and anything billing related... when I called in, they told me to talk to Quantum Fiber. After talking to Quantum, they told me that Century Link is still servicing my Account so I need to speak with them about my issues. The Rep I spoke with would not veer off the script, told me he could not help me and that I needed reach out to AT&T.

My bill was 54, now 86 and service isn't even good, not to mention customer service sucks. Every time I pay bill I have a hard time logging in to account, I get an error and if you call they don't help.

One star, but is actually a zero star review. My internet went down late-February 2026 and Centurylink informed me I won't have my internet service back until November 2026 due to a "wide-area outage." A friend scoured the net looking for info on this outage, but no info anywhere. I used the Centurylink Chat service multiple times to get details on this outage but got nowhere. These Chat people are poorly trained and a complete waste of time. I've filed complaints with the FCC as well as the Louisiana AG's office, Centurylink's headquartered state, along with a cc: to the AG office in my home state.

Century Link did everything possible to make it hard to move my phone line to another carrier. The whole process took two weeks. My new provider was stonewalled by CL. CL hung up on the new provider and referred them to bogus phone numbers. CL would not work directly with me to provide a transfer pin. When my line was finally in service with the new provider, CL would not close my account for several days so they could rack up more charges on my account. Totally unethical company. I hope they go out of business. Don't even deserve 1 star. They made money off me for 15 years.

Wish I could give a 0 star review. Just had the worst time trying to cancel my slow internet through them. They have an option to do it online but it doesn't work because (I'm assuming) the company is dying and they haven't updated anything since 2003. I had to call to cancel. I was on hold for about 10 minutes before I spoke to a actual human.

I cancelled CenturyLink in June 2025 after years of struggling with terrible internet. I would imagine monks in the Siberian wilderness have better internet than what CenturyLink provides. Regardless, I returned the equipment in June, 2025. In August, 2025 my bank account was debited $160 for non-return of the equipment. I initially couldn't locate my tracking number, but was promised by CenturyLink that if I found it I would be refunded. I soon found the tracking number and called again. They acknowledged receipt of the returned equipment and said a refund would come in the mail within 15-30 days. No refund came.

I was a customer for several years, when I went to disconnect my service, I spoke with a fellow on 1/20/26, I was visiting my family in Ohio for my mother's 90th birthday. When I got home, they were still charging me and said there was no record of the call. I called and had the number on my phone, but they seem to think I just called the number and did not talk to someone for some reason. If you never plan to leave, I had little problems before, new coverage is much better though. Look around and do not be fooled by the forever pricing.

If I could give a negative number on this review, I would. This is the worst customer service and the worst service of any company I've ever had to deal with. We had intermittent outages for over a month resulting in a mass of eight hours of working service in 30 days. No refunds available for intermittent service. Nor do they repair it. They say they're coming out and they say it's repaired. It works for 30 minutes and it goes down again. It's impossible to speak to a real person. I'd rather go without Internet than being involved with this terrible company.

Had an outage a week ago, and with Arizona heat and a connected thermostat, this was urgent. The tech finally shows up and discovers their terminal was literally placed in my neighbor’s horse stall and destroyed. He promised a temporary fix and follow‑up. A week later—no internet, no thermostat, 90+ degrees in the house with my elderly mother inside. We call, and they claim no record of the repair or relocation ticket. Total incompetence. Hours of escalations, multiple employees who can’t follow basic instructions, and still no help. Empty promises, zero urgency, and absolutely no accountability. CenturyLink/Lumen is a nightmare. Don’t waste your money—this company will fail you when you need them most.

CenturyLink has to be the most unorganized company in the phone business. From the phone agents and the supervisors continuously lie about fixing a phone repair to the unskilled techs in the field that can't figure out how a phone line works is just pathetic. Estimated over the last 3 years, I have reported the phone 40 times of improper service. They can't fix anything to make it last. At one point, the phone line ran above the ground and hanging off the field fence line instead of burying it. Between the weather elements and the rodents, doesn't take a rocket scientist to see it won't last long but yet that is CenturyLink. Motto should be we can't fix it correct and will be back next week for another attempt.

FIRST THEY DISCONNECTED MY WIFI WITHOUT CAUSE OR WARNING!! THEN IT TOOK 11.6 HOURS (two pages of notes cataloged interactions) and SIX Days to cancel service so they can stop billing for a PHANTOM service. DO NOT WALK, RUN AWAY FROM THIS COMPANY. I TRULY HOPE THEY GO BANKRUPT!!

I canceled my service in October of 2025 with a negative balance of $33.00. It's now the end of February and still no refund. CenturyLink somehow forgot to process my refund. I called in November and was told that I would see it no later than January 20, 2026.. On January 25 I called and my request had once again slipped through the cracks. Check promised in 2-4 weeks. Nothing. Called today and it's another 2 weeks out. I'll believe it when I see it. Sneaky cash floating SOBs.

I set up my account with Century Link about 13 years ago, and has never missed a payment. I switched to a different plan about five years ago, maybe, and they guarantee me that the price would never change. So I set up an automatic payment from my bank, and never missed a payment. However, they did change the price, by $.29 maybe, and didn’t really inform me until afterwards.

DO NOT USE THEM! (My 2 custom ring lines don't work.) The absolute worst company that I've ever dealt with any industry and I'm in my 60's! Today is 2/17/26 and I've had 5 different appoints. to repair something going back to Jan. Nobody has ever made it. The 1st appoint. a guy emailed me and said it was a 2 hour job and he'd do it the next day but he never showed or contacted me. I've had 4 appoints. since and nobody's showed up or called! The window is between 8-5 so I've wasted 5 whole days!

Absolutely the most worthless Internet on the planet. 10 MB download speed for $70. Their customer service is the worst I've ever seen. They charge you $70 for nothing and it goes down in my area at least once or twice a month. Do not use their service. You can get Starlink for $50 a month the equipment is free and you can install it yourself. I will look forward to the day that this company is no longer in service.

CenturyLink has the worst costumer service. You cannot get to a live person very quickly. Usually about a 30 minute wait if your lucky.. I canceled with this provider numerous times and finally even made sure I was canceled with a representative and after a month still received a bill. Not sure how they feel I owed them since I had no services from them? Then the modem issue. My system went down and over the phone the said it was the modem. It was not. So after purchasing a new modem from them they were going to charge $10.00 a month. I figured I would be paying that amount for life, so I paid full price for it almost $900.00. They continued to bill me for the modem. I called and asked why and they said they did not know how to fix it. So there you go. Think twice before dealing with these crooks. You have been warned.

I called to cancel service due to the death of the customer and explained that I was the appointed Personal Representative. The Centurylink rep wanted me to verbally say the deceased person's personal password? I tried to explain that I would have no way of knowing the PW, and I could not access the computer anyway, as people don't give out their passwords. The rep then said the best she could do was send a code to the deceased person's e-mail, which I had already explained was impossible. Turned it over to my lawyer and am working on ending my own service ASAP.

Been without phone service for over 3weeks, called for a tech to come out and check the system out 2 weeks ago. The tech was going to be here between 8a-5p. Sat where I could see a tech pull up in front of the house. All day I sat there. The tech never showed up. When I called to find out why first I was told that I was a no show, then it was the tech showed up checked the lines and discovered it to be along the cable line.

Oh wow I am not sure if theres enough room for my review and all the ways this company has been the worst internet service ever. To start it took 9 weeks to get it connected with promises every few days of activation. But it did finally happen. Now they have cut my service off over a month ago due to their mistakes and negligent people. They only want to make excuses and lies for their own business ways. I have proof of all that I am going to say. I paid my bill on the 5th of December but they failed to apply it until the 9th. Well ok whatever thats when the bill was due.

Tragic. CenturyLink should be ashamed of their total lack of customer service. Their level of communication Is deplorable. I’ve been a customer for over 30 years and the last two years have been a nightmare. The phone has not been working half the time. Service technicians simply don’t show up, and no explanation is given— I have to take a full day off work, and then receive no notice whatsoever that no one is coming and then I am expected to wait another week for another appointment. I am generally transferred at least three times to different departments, and these departments have no internal communication, so you start at the beginning with every single agent (barely speaking English, of course). The lack of care from CenturyLink actually makes me sad. It was a decent company once upon a time — The question begs: is anyone truly in charge these days?

I was being screwed for 15 years by Centurylink. I had 4 accounts for home and business service with them. Century's internet was very bad for my surveillance cameras and my merchant card machine. Their technician is very bad when it comes to fixing issues in place. Now I switched to at&t wireless, and I am very satisfied. Very fast internet and even good prices too. My cameras are crystal clear and best of all I pay less. I really really regret the years I was with centurylink. Good luck everyone.

Set up an appointment for CenturyLink to come out and set up service. They had my husband wait there all day long from 8 AM to 5 PM. They never showed up. I called them and advised them that he have been waiting there all day, and that I was now there too. I am a POA for a disabled man, and I was trying to help him get phone service. I called them and sat on the phone with them for about 2 hours to try to resolve the issue. I told the customer service reps that he did not have service. They told me I’d have to call back the next day, and I told them that I was not able to. It was very obvious that they should’ve canceled our account since we have no service. He has never had service there since September 2025. I just found out today from one of their reps that he still has an old account from that September 2025 appointment, and that in order to get him set up for service tomorrow, that I would have to cancel the old account.

Where we live, Century Link is the only unlimited internet service provided but it's horrible. Both times having Century Link, it starts out working great, then it doesn't. One minute it works & the next minute it doesn't! Haven't had a full day of working service in 2 months. I can't wait for Comcast to service our area so we can switch.

My elderly family member tried for 2 days to call to move her service from her home to new senior living establishment. The hold times were an hour, 30 minutes, etc, etc. She was going to try to go to the local office but couldn't. I tried to go through the chat several times, couldn't get it done so we went with Media Com. Then we tried to DISCONTINUE service, with long wait times, etc... After a 15 minute hold I was able to get someone to answer and then get her on a three way call. HE HUNG UP ON US.

Another company was installing fiber optic in our neighborhood. That company's crew accidentally cut the CenturyLink cable while digging on our property. We were not the only customers affected by this outage. We contacted CenturyLink on the online chat and over the phone. We were told that a tech could come out to look the next day, but if we aren't home to give them access, they would charge us $99. I asked if we gave them access to where the line was cut, can we not be home? They said, nope, if we send a tech out and someone isn't there, it's $99. I tried to ask if we could get a narrower window so I didn't have to take an entire day off of work. Nope. 9am-5pm window only. We asked if they could come on the weekend when we were off work, but they could only do the weekend after. Which means going a week and a half without a service that we would still be paying the full amount for.

Dear Century Link and respective followers. We wanted to provide some feedback on a recent service experience with CenturyLink. We hope CenturyLink (Quantum Fiber) uses this feedback to improve their customer service. First, we'd like to say we have been customers for approximately 8 years or so. We have been fortunate to use the 1GB fiber service and the physical service itself, has been excellent. We've had very few, if any, outages and have really had a pain free internet experience thus far.

If I could give a NEGATIVE star I would! In a nutshell: HORRIBLE and INCOMPETENT customer service! SLOW to INACTIVE internet service! The worst service I have EVER encountered! They don't care AT ALL...

Century Link's customer service is terrible. I am on hold for the second time (the first time more than 25 minutes) and, so far, this time, 20 minutes. The first time they disconnected the call without talking to me. This time, I'm on endless hold. My service is not very good either. It is often out multiple times a day. My service line is actually laid on top of the ground over an open field. The post that ties my line in is open to the elements. I really should seek another service.

Multiple appointments were missed by their tech for install. Tech did not check home for service when he was done. Had 3 different calls (good luck talking to anyone that can help you) to get pods I was promised by sales. Then comes the phone, after multiple reschedules, still not working 3 weeks later. Horrible empty promises and liars to get you to sign up. DO NOT USE CENTURY LINK OR QUANTUM!!!

Had no internet last Sunday. Called customer support. They ran some diagnostics, and then told me the issues were related to an outage and CenturyLink was working on the issue, service would be back on in a few hours. Follow-up several hrs later, was told there was no outage, then told the issue was at my end, and a tech needed to be sent. Scheduled tech for Monday. Took time out of work. Got a text message next morning saying the repair ticket had been cancelled. Issue was resolved. Immediately called customer support again, only to be told they never cancelled ticket and I was ensured that the tech would be there.

Initial setup: It took five days to get someone out to set up our home when we first moved in. Literally a week later, the internet was down for a whole week. Although they stated that the credit would be applied to our account, our payment remained the same. During the two years of service, we experienced slow internet and price increases, which we couldn't do much about due to CenturyLink being the only landline-based internet operating in our area. Trying to disconnect: We followed the information provided to disconnect our account. When we tried to disconnect through the website, it sent us to a poll and asked us "why" we wanted to disconnect. However, when we chose an option, it immediately sent us to an AI chatbot. When we chose a different option to see if that would help, they tried promoting more products. When we finally called customer service, they hung up on us.

Twice I had an appointment between 0800 - 1700 to repair no dial tone. Both times were a no-show and no phone call letting me know nobody was coming. I wonder what they would do if it was them having to wait all day for a no-show.

Do not And I mean DO NOT! Get service with CenturyLink communications. Their field technician constantly rescheduling, customer service is trash. Never can handle issues at hand. Supervisors even worse. Cancelled and still waiting for refund for deposit 3 months later. And was told to wait another 10-14 business days. Thieves.