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Jessie of Sioux Falls SD (02/19/09)
I have been paying 36 per month for DSL broadband with Qwest. My computer died and I won't have it for weeks, so I contacted Qwest to see if I could get a credit or reimbursement for the time I am paying for the service and am unable to use it. They said it would cost me 14.99 per month to SUSPEND my service and it must be for at least 30 days! What a ripoff!
As soon as my 2-year contract is up, I am seeking another broadband provider. Alan of Lakewood, CO January 8, 2009
Alan of Lakewood CO (01/08/09)
I switched to Qwest broadband on June 6, 2007 from Comcast after receiving a letter from Qwest stating that broadband DSL was now available in my area. After this installation date it took 6 months for the DSL to actually work! In between after many phone calls to tech support, I finally convinced someone in the tech dept. that my bit-rate was only 56 kbps not the 1500 kbps I was told I would get. The technician said oh yes someone forgot to check this little box on the form!? Finally after all that I got the higher speed I needed to connect to the internet.
Unfortunately I never actually got anywhere near the 1500 kbps I was promised, instead the speed gradually reduced to from 1450 kbps to 1200 to 900 to 800 finally last month the top speed that I could generate after unplugging the modem everyday to reset it was in the 600 to 700 range. This is unacceptable! Look, I tried to work with Qwest, I think that after a year and half of putting up with this sub-par service that that proves I tried to work with technical support staff.
Again after numerous calls to tech support and billing, I have had enough. I cancelled my DSL service with Qwest and have switched back to Comcast, where I am getting 2500 kbps and I am very happy with their product. Now I receive a final bill from Qwest for 211.36 or more depending on whom I speak with in billing. This is outrageous I demand that this so called cancellation fee be removed from my billing, and indeed since I never got the high speed DSL service that I was paying for I now want 6 months of payments credited back to my account and a check sent to me in the amount of 135.90 this is the amount my billing shows I paid for DSL that I didnt receive for the first 6 months 21.99 x 6 months + .66 in taxes x 6 months = 135.90.
In addition I am sending a copy of this complaint and bill to the BBB and my local Attorney Generals office. I spoke with a gentleman named Jim (no last name given) in Detroit he works for Qwest and he agreed with me that company failed to live up to its end of the bargain by providing sub-par service. Steve of Chandler, AZ January 7, 2009
Steve of Chandler AZ (01/07/09)
We moved about a year ago and we transfered our qwest dsl service with us. We knew there was a 2 year minimum to keep the service or there would be a 200 fee for earluy terminartion. They told us that when we moved and asked about terminating the service. What they did not tell us is that by transfering the service we were agreeing to two more years of service. We just moved and when I called to cancel the service they insisted we would have to pay 200. In my opinion this is unethical.
They are going to charge us 200. The only recourse I have is to write them. Karin of Westminster, CO November 4, 2008
Karin of Westminster CO (11/04/08)
I requested new internet service. After 2 weeks it was never connected to my Apple. They told me to go to the manufacturer or pay for a technician to get a hook up. I cancelled the request. They charged 200.00 early termination for service that was never connected or provided.
200.00 paid for no service connection. Harry of Seattle, WA September 10, 2008
Harry of Seattle WA (09/10/08)
1. DSL has never exceeded 1/3 advertised speed. 2. Usually it is SLOWER than 56K dial-up. 3. Qwest denies any problem. 4. Three (3) independent service technicians and IT professionals state that Qwest is the problem. 5. Qwest refuses to send their own technician AT MY EXPENSE to investigate the problem. 6. No adjustment will be made to my bill for lost/denied service.
I'm paying for a dedicated broadband internet connection that does not work. Half the time I can't even contact the internet because every attempt to reach a web page times out. Phil of Oroville, WA August 13, 2008
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