Register.com Reviews

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About Register.com

Register.com provides domain registration and online services. In addition to domain name registration, it also offers website design tools, such as a website builder and web hosting. With a focus on small businesses and individuals, Register.com supports having a digital presence through customer service and user-friendly tools, supporting clients to create and manage their online footprint.

Pros
  • Affordable initial domain registration
  • User-friendly website creation tools
  • Good graphics quality for websites
Cons
  • Poor customer service experiences
  • High renewal fees and unexpected charges
  • Difficulties in canceling services

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Register.com Reviews

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    How do I know I can trust these reviews about Register.com?
    • 4,895,222 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Customer ServiceRefunds & PayoutsMaintenanceBillingResolution

    Reviewed Sept. 5, 2025

    I've been a long-term customer of Register.com with no issues. On July 24, 2025 (just as register was purchased by Network Solutions) my services got renewed and I was overcharged $203. I called on July 25th to fix the issue. I was promised that bogus services were cancelled and a refund was processed. None of this happened and there is no refund on my CC bill. I called back on 9/5/25 only to hear that it is past the 30 day window and now my case needs to be escalated to the finance team. This is not just horrific customer service - this is fraudulent behavior.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed July 21, 2025

    I should have visited this site before transferring my domain name to Register.com and paying for an email address. I tried to set up my email using my domain name in outlook and I kept getting error message. Using register.com chat I was told that they have problem internally and that I would be informed if it got fixed. After a week of waiting I tried to connect again via their chat many times. I tried all their recommendation and still nothing worked. Out of frustration I asked for a refund and I was informed that they cannot refund what I paid since it was past 3 days.

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      PriceStaff

      Reviewed April 24, 2025

      It's really sad how companies just don't care about their customers. Imagine a register company that took care of all your sites and needs and then MADE you feel valued that you were there. They didn't slide charges in and manipulate you? The people I have spoken to are very kind. Yet it takes me forever to get there and I feel like they have to ask a whole bunch of other people how to do what I ask. Sad. I wish it was better. I wish. I wish.

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      Customer ServiceTech

      Reviewed March 4, 2025

      They have poor customer service, they dont provide back up or SSL certificate like other host providers. They destroyed my website and to me they are just storage. I lost my client because of that. They force us to pay $100 for ssl and

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      Customer ServiceSales & Marketing

      Reviewed Jan. 6, 2025

      Evan keeps calling my old work # on Ring and leaving messages about food registration. We were a pharmaceutical facility that closed 3 years ago. If the sales people are that ignorant I would never use that company. Also there is no way to do a Google review. Tells me that they don't want any more bad ones out there.

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      Customer ServiceRefunds & PayoutsStaffResolutionFollow-Through

      Reviewed Dec. 14, 2024

      I am a long time customer of Register.com. All was fine until they sent me an email stating there is a trademark infringement on my site. The trademark they listed is not one I have ever heard of before. It is not anywhere in my content that I can see. But they suspended my website and keep telling me that I need to remove this offending content. I have been round and round with them with many different customer service reps for the better part of a week. At least three of those reps confirmed that that content is not on my site. Others just keep parroting what their so-called abuse team said. A couple of them said my site had probably been hacked and that I needed to pay them $200 for a service to clean my website of content that isn't there.

      They also told me to FTP into my domain hosting server and remove the content. I didn't know how to do that but I got help from a friend who did, and we couldn't find the offending content that way either. When I called and asked to be shown which files are the problem, I was then told that I need to hire a website developer. I asked and asked to speak to a manager. One time I was told someone would call within 1 to 2 hours. No call ever came. I finally got put through to someone who was supposedly a supervisor who just continued the same stonewalling. There seems to be no escalation process, no higher level of support, and nowhere that you can call to have someone look into a problem with their customer service.

      Finally a rep last night was another one who confirmed that the content is not in my website, and said that I never should have been hassled like this. He apologized, told me he had been in contact with the so-called abuse team, that my website would be turned back on and everything would be fine. Well they turned it back on but with another email saying that if I don't remove the offending content within 48 hours it will be turned back off again. Basically every time I called I got a different story, and no one ever did anything that they said they were going to do. I finally got so mad that I just told them to cancel my service. Since I had just renewed for the next year I asked for a refund and I was told that I would get it. But now I have an email saying, "Oh no you're not getting it. We don't refund." Again no one in their organization does what they say they are going to do.

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      Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff

      Reviewed Nov. 24, 2024

      I received a notice to renew. Then I get charged a reinstatement fee even though the service was never interrupted. I used the chat feature to request a refund and the agent said, "You have to renew through them to get that fee waived and other discounts." Sad idea of customer service for a customer with them 20+ years. Beware.

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      Refunds & PayoutsBilling

      Reviewed Oct. 14, 2024

      How do we start a class-action lawsuit against Register.com? They continue to bill, will not refund, even after many attempts to cancel services. If anyone knows how to start the process, I am onboard!!!!

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      Contract & TermsPriceRates

      Reviewed Aug. 23, 2024

      You have better alternatives with reasonable prices than Register.com. They keep raising prices every year and also charge you a monthly fee for domain name privacy - which companies like Namecheap offer for free. Also the worst part is every year the prices of domain names go up.

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      Customer ServiceSales & MarketingRefunds & PayoutsStaff

      Reviewed May 20, 2024

      Register.com hosts my email, and worked fine for a bunch of years. Lately, I keep getting emails from Register.com, telling me to change my server account settings to access my email account. Their advice does not correspond to how my email program works. I called Register.com support, and some lady, with a heavy foreign accent and very difficult to understand ("dot" and "at" sound the same to me in her voice, for example). The CS agent did not want to help me change the settings so that I can send email, and insisted that we go to a webmail program that I never use, and make sure that works. Well, it works, but who cares? I do not use that program. I do not have my data in that program. I do not have years of work in that program.

      The CS agent refused to help me get my settings right, and instead tried to sell me CS services that I must pay for - in addition to the hosting fees and CS that I already paid for and which register.com refuses to provide to me. Go somewhere else for your web services. Register.com has no customer service, willing to actually help its long term users, like me, who send them money regularly for many years.

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      Register.com Company Information

      Company Name:
      Register.com
      Website:
      www.register.com