Complain about a product or service

Register.com

Brian of Dartmouth, NS July 26, 2009

I have been involved in ongoing email and online customer contact with the company to terminate domain and CMS hosting services. I have tried to turn off the automatic monthly billing feature within my account to no avail. Its looks like you can..but is a bogus feature. Their "help" contact centre has not been able to assist me to date with stopping these monthly recurring charges. I have asked for a specific name of an individual supervisor or manager. Lesson learned for me so far. Be cautious and informed about which firms I give my credit card information to. I should have checked the web for complaints of this nature regarding the company before ever trying their service.

Martha of Evergreen, CO June 11, 2009

On 5/30/09, I logged in to my Register account to renew my web hosting and private domain service. Having confused the private domain with domain registration I purchased a one-year domain registration contract for 35 as well as a one-year web-hosting package for 95.96. When I realized I’d erred in making the first purchase I contacted Register.com customer support email, explained what I had done, and asked them to refund the 35.

On 6/4/09, I logged in to my bank account in the afternoon after several confusing Register replies and saw that both the 35 and 95.96 charges had been credited to my account. While it wasn’t what I’d asked and with no explanation from Register, I credited my bank ledger the 35 but left monies to cover the 95.96 believing the issue was now being treated as a do-over. I continued to make necessary purchases and did so feeling confident the issue would be resolved as I had asked.

On 6/8/09, I logged into my bank account and was dismayed to see that both the 35 and 95.96 charges had been made against my balance in spite of the fact that I had made it clear that I wanted the 35 refunded. I immediately posted to the rep that it was not acceptable. It wasn’t until after many communications back and forth over a 24-hour period, all of which from Register were either incomprehensible or inaccurate, that they finally acquiesced to refund both charges. Because the 35 charge was made the second time without my authorization it placed my bank account into a rotating overdraft. Had the 35 not been charged the second time account would have remained in the black on 6/8/09 as I was overdrawn only 3.67.

I did everything in my power to avert the disaster including plead with the bank but it was too late. There are six overdraft charges, 35 each, totaling 210 that I have presented to Register and continue to maintain are their responsibility to pay. They refuse in spite of my objections and now consider my incident "solved."

Michael of Kennesaw, GA May 11, 2009

My domain was given away to a fake emailer who claimed that I had sold it to them. Register took a fake email from someone claiming to be me and let them have a domain I had registered for another 10 years and had registered for years prior. My domain was stolen. Sold to an individual for 10,000.00 usd dollars. I have been completely ripped off. I need help. I cant get anyone to help me. Register wont listen. Attorneys wont help. Please help.

Mark of Simi Valley, CA March 11, 2009

Register.com is automatically renewing domain names without my consent. When one goes into their Register.com Account, they'll notice that there's a check box next to each domain name, email name, hosting name, etc. The box is for Automatic Renewal. The shady business practice BEGINS with Register.com default system of pre-checking those boxes. If one forgets to uncheck a box when they log out, they've just activated the auto renew function. What is worse, is that I've been stung by that shady practice in the past, so I make it a point to uncheck all of those boxes before I log off.

I recently (Nov 2008) received an email alert from Register.com that my domain name called stop-your-foreclosure.net had expired. I wanted that domain to expire. Four days later I received an invoice thanking me for my renewal. in fact, there are three domain names that were renewed automatically around that same time period. I did NOT renew them. Each time I contact there online help support, I get the same script: if you've activated Auto Renew, then the domains will renew automatically.

I just had the help guy Shane P tell me which domains that I currently have that have Auto Renew activated. He listed about 5 of my domain names. How is this possible. I NEVER select that Auto Renew option, even when prompted to via email alert. I've noticed others on your website with this same issue. Please help, as I've found there's no real way to electronically prove that Register.com is pulling a fast one on their customers.

I'm getting billed for renewed domain names that I don't want renewed.

Rita of Bellevue, WA February 18, 2009

Register.com notified me two months ago my domain for askrigel was about to expire. I declined renewal. They send four emails, I declined each ont. Someone called on the phone and I told them I no longer needed the domain. Last week they sent me two emails thanking me for the renewal. They were not authorized yet they used my credit card of record for payment.

I emailed their service department to refund and not go forward. They did not. I called and the manager told me it was an automatic renewal. I was never sent any information asking if I wanted the auto renewal. I was only asked to renew. This is very poor business practice and truly unethical. When I told the manager they should have sent emails about an automatic renewal he had no response. I waited 45 minutes before I was connected to someone and that someone had no understanding of the issue. He just kept repeating policy. Truly a bad experience with register.com

Paula of Port St Lucie, FL May 17, 2006

Register.com is holding expired domain names as their own property, not releasing them within reasonable time frames once they have expired. We want a specific domain name that has expired for over 1 year now and Register.com says it's not being released until administrative issues have been cleared.

We cannot used that domain name and sell our product, of the same name until they realease it and we would like to set our website up using the name they are sitting on instead of the name we currently have.

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