Register.com Reviews

I've been a long-term customer of Register.com with no issues. On July 24, 2025 (just as register was purchased by Network Solutions) my services got renewed and I was overcharged $203. I called on July 25th to fix the issue. I was promised that bogus services were cancelled and a refund was processed. None of this happened and there is no refund on my CC bill. I called back on 9/5/25 only to hear that it is past the 30 day window and now my case needs to be escalated to the finance team. This is not just horrific customer service - this is fraudulent behavior.

I should have visited this site before transferring my domain name to Register.com and paying for an email address. I tried to set up my email using my domain name in outlook and I kept getting error message. Using register.com chat I was told that they have problem internally and that I would be informed if it got fixed. After a week of waiting I tried to connect again via their chat many times. I tried all their recommendation and still nothing worked. Out of frustration I asked for a refund and I was informed that they cannot refund what I paid since it was past 3 days.

It's really sad how companies just don't care about their customers. Imagine a register company that took care of all your sites and needs and then MADE you feel valued that you were there. They didn't slide charges in and manipulate you? The people I have spoken to are very kind. Yet it takes me forever to get there and I feel like they have to ask a whole bunch of other people how to do what I ask. Sad. I wish it was better. I wish. I wish.

They have poor customer service, they dont provide back up or SSL certificate like other host providers. They destroyed my website and to me they are just storage. I lost my client because of that. They force us to pay $100 for ssl and

Evan keeps calling my old work # on Ring and leaving messages about food registration. We were a pharmaceutical facility that closed 3 years ago. If the sales people are that ignorant I would never use that company. Also there is no way to do a Google review. Tells me that they don't want any more bad ones out there.

I am a long time customer of Register.com. All was fine until they sent me an email stating there is a trademark infringement on my site. The trademark they listed is not one I have ever heard of before. It is not anywhere in my content that I can see. But they suspended my website and keep telling me that I need to remove this offending content. I have been round and round with them with many different customer service reps for the better part of a week. At least three of those reps confirmed that that content is not on my site. Others just keep parroting what their so-called abuse team said. A couple of them said my site had probably been hacked and that I needed to pay them $200 for a service to clean my website of content that isn't there.

I received a notice to renew. Then I get charged a reinstatement fee even though the service was never interrupted. I used the chat feature to request a refund and the agent said, "You have to renew through them to get that fee waived and other discounts." Sad idea of customer service for a customer with them 20+ years. Beware.

How do we start a class-action lawsuit against Register.com? They continue to bill, will not refund, even after many attempts to cancel services. If anyone knows how to start the process, I am onboard!!!!

You have better alternatives with reasonable prices than Register.com. They keep raising prices every year and also charge you a monthly fee for domain name privacy - which companies like Namecheap offer for free. Also the worst part is every year the prices of domain names go up.

Register.com hosts my email, and worked fine for a bunch of years. Lately, I keep getting emails from Register.com, telling me to change my server account settings to access my email account. Their advice does not correspond to how my email program works. I called Register.com support, and some lady, with a heavy foreign accent and very difficult to understand ("dot" and "at" sound the same to me in her voice, for example). The CS agent did not want to help me change the settings so that I can send email, and insisted that we go to a webmail program that I never use, and make sure that works. Well, it works, but who cares? I do not use that program. I do not have my data in that program. I do not have years of work in that program.