Complain about a product or service

Skyway USA

William of Laurel Hill, FL September 1, 2009

I purchased the Skway system in January 2009 with the promise of 100 rebate. I've been contacting them every other month since April. All I get is the run-a-round about the status of the refund. I was given the number of Nancy Blackstone to contact and she never answers or returns phone calls. When my one year agreement is over so is my future business with them because I will not be renewing.

Patricia of Placerville, CA August 11, 2009

On 6/12/09I ordered an Internet Satellite System from Skyway. When I ordered, I was told I needed a clear view of the southern sky, which I have. I was told to expect the package within 1 week. It finally arrived on 6/20/09 which was longer than one week. The package had a page attached to the outside which indicated it needed to be read first. I read the page and it instructed me to find the coordinates to set up the satellite dish. With a compass, I checked the coordinates and found that the direction I needed to point it was southeast, which did not have a clear view of the sky.

On 6/22/09 I called Skyway and spoke with Lisa and explained that I could not use the dish as expected and wanted to send it back, unopened. She said she would send me an email with instructions, which I received. I filled in the information required and emailed it back. The instructions indicated that I should have a Return Authorization within 4 business days.

When I had not heard anything from them after 7 days, I called and spoke with Vicky who said there was no email from me, so I resent it. After 4 days I received the authorization and I went to UPS to send the package back to them. According to UPS, they delivered the package on 7/9/09.

On 7/29/09 I still did not see a refund on my credit card, so I called them. They hung up on me twice and on the third time, Kelly said that I had to allow 30 days for a refund. On 8/10/09 I still did not see my refund so I called them. A recording indicated that they were "busy" and I left my name and phone number.

As of 8/11/09 I still have not received the 199 that I had to give them before they even sent me anything and I am unable to get another internet system to replace this one until I am reimbursed

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