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Verizon DSL

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It's not as though Verizon doesn't have enough trouble keeping its own DSL circuits working. Now they've knocked out someone else's, as Jim of New York, NY, reports:

Verizon, while installing a phone for my neighbor, disconnected my digital subscriber line (DSL, a data line). My DSL provider, XO, is in the process of having Verizon repair the line. Verizon has not responded promptly to restore the service.

I partially work from home over the DSL line. My job is to maintain Internet applications and web sites. Since the DSL line was disconnected by Verizon (five days ago as of now) I have been unable to work from home. Frequently my job requires me to work late nights and early mornings, which I can no longer do. Essentially I can no longer perform the duties of my job, and as a consequence my effectiveness and standing in the eyes of my clients and coworkers has diminished.

Robert of Coudersport, PA November 16, 2009

I called today to inform Verizon I needed to move my internet service after a little over a month to my new location. Come to find out Verizon isn't offered where I'm relocating to so I will have to cancel with Verizon. They continue to tell me I must pay a 79.99 early termination fee even though its only due to the lack of there company to have service where I will be living.

This is [bad] that I pay for something they don't offer and the service itself is only 41/mth so I'm paying them in reality 3 months worth of money for their 1 month 11 days of service. I will never do business with this ripoff company again. 79.99/early termination fee.

Matthew of Crestline, CA October 30, 2009

10/29/09 I called in to Verizon Home Telephone and DSL service to get service for DSL only turned on at my house. At first I am told that there is no service available at my address, sorry. So I call again and speak with someone who sets up the service for me right away. They want to put me on a 1 year contract and charge me almost full price for the equipment that I NEED to be able to use the service. I told them no way I am going on a contract, so now the price of the service I was quoted raises 9 and the price of the equipment I have to buy goes up 12, I continue the order anyway.

My service activation date is scheduled for the 11/05/09. This is the date I was hoping for and is great...until 10/30/09 when I get a call saying my activation date had been moved to 11/13/09, a full 8 days later than I was quoted.

I call in to customer service and get bounced around for almost an hour before speaking with someone in "tier 3 customer retention" which just means "moron who wants to keep you from canceling". He agrees to put in a ticket to 'request' my service date be put back to 11/05/09. I am not even a customer yet and I am already [upset] at this company! Time is money, they are wasting over a week of my time with this.

Tim of Alington, WA October 27, 2009

We have been crammed via Verizon for dial up internet service we never ordered, and wouldn't order, because they are redundant with superior DSL service that we ordered from Verizon. Verizon has ignored our e-mails, and has no number that deals with cramming. I spent hours fighting my way thorough phone trees, and ending up speaking with people who said they couldn't help me. Finally they forwarded me to a Verizon number that had an outgoing message saying call back later.

Here's the problem - Verizon is profiting from fraud by third party vendors, but makes it impossible to correct the problem. I ask that you sue Verizon and demand an efficient and accountable process for dealing with slamming and cramming, and that you oversee their efforts. Verizon sends bills based on fraud, and profits from this, in effect making a conspiracy founded on extortion - pay fraudlent charges or lose your good credit rating. Since they profit from this process, and have no reasonable recourse available to the defrauded consumer, I consider them part of the fraud.

KENDRA of HAMPTON, VA October 19, 2009

Verizon came to house to hook up high speed internet - in doing so they cut my phone lines and never repaird them. Mean while I had to have another company to come out and fix the problem. I then called Verizon back about this matter. They assured me that I would not be billed for no service but I was - I thin called to get money back. Was told that it would take a month. Had to pay 60.00 out of pocket to fix.

Jenny of Tinton Falls, NJ October 14, 2009

I closed my internet services and telephone account Dec 27, 2007 with confirmation # 072603025 with Cust Services and paid all statements on time a in full. In March 4,2008 I paid 119.63 for final dues, etc (I have letter from Verizon asking for this final payment), I was tired of calling them to make adjustments that were promised and credits that never happened. After that I received a letter from AFNI (collection agency) stating Bal 00 and were to notify my credit report of this.

Today there is still a bill for 58.56 that I just received Oct 14,2009. This is affecting my credit which I need clear to refinance my home since things are tied and it is hard to pay the mortgage. I am an honest person who makes very little money an hr and these people are harrassing me still. You could check that all my debts and bills are paid on time and some times more than 1 payment is sent by me to expedite and lower balances. Please help me, My credit report has me as a negligent person.

Tamara of Brick, NJ October 5, 2009

I purchased a wireless broadband USB device and signed up for their "Unlimited" access for 59.95 a month. I used it as I normally would for that month that I didn't have access to the internet. All of a sudden I'm hit with a 400 bill for the first month. Their explanation is that they charge ahead for the next month and I went over my allotted amount of data. How can you go over unlimited? There was never any explanation and now I'm stuck with a bill over 600 because I got charged a termination fee as well.

Arnold of new york, NY September 26, 2009

I called several times to report on-going problem with DSL service. Each time (1)The representatives accent made it difficult to (2)I was continiously transfered until(3)The connection was eventually terminated.

Greg of Santa Fe, TX September 21, 2009

Condensed version of events. Called to transfer land line and DSL to new home eff 9/4/09. 9/4/09 land line moved, DSL was not. Spent at least 2 hours getting transferred several times between Verizon depts, only to find out my DSL had been canceled and my basic service upgraded to an expensive package with features I explicitly told the rep. I did not need.

Verizon verbally agrees to correct bill, but informs me it will be two weeks before DSL can be turned on. After another 1-2 hours of being punted by Verizon Reps I am old my DSL would get turned on the next day. Of course we both know by know It didn't happen. I gave up will get DSL when it arrives. DSL arrives 12 days later. two days later I get a Verizon bill for DSL from the day of my move. ARE these people kidding me.

Spent another hour getting my bill credited. Oh by the way if you have a land line and DSL you have to talk to 2 different depts to get each portion of your bill adjusted. LACK OF COMMUNICATIONS must be their true mission statement. Lost over 5 hours of my personal time due to total ineptitude by VERIZON.

Daniel of Plano, TX September 11, 2009

We use Verizon for phone, internet and cable TV. Before our previous contract to end in November, we were offered a renewal in July with a 'better package' that would improve the internet speed with just 10 fee increase. As an incentive, we were offered 90-day free movie channel. However, when we were chaged for movie channel in the first month after renewal, we called Verizon about the charge. We were told that this promise of incentive is not in the record so we must pay it.

We have to pay for the additional movie channel (30 per month). We feel we can never trust Verizon for anything that is conveyed verbally. In dealing with the management about this issue, we found they are very insentive to the interest of their customers. They should know it would not make sense for us to terminate the previous contract prematurely without any incentive. In doing so, we also lost 17 discount per month from the previous contract. If the case is not vindicated, we would have to cut off Verizon as our service provider when the current contract is ended.

Kathleen of Pittsburgh, PA September 5, 2009

Called on 8/26/09 when I noticed that my internet service was not working spoke with Kenny and he had me run test and told me that there was a problem on their end and they would send out a technician that Friday 8/28. Technician never came so I called again on 8/29. Did not catch the guys name but I was told to run the same diagnosic and when that didn't work I was on hold for over an hour and then was told that there was an outage in our area and they did not know when it would be fixed. Called again on 9/1 to check on status and was told that there was not an outage in our area that it was a server issue at their central office. Someone called on 9/2 and asked me to run all of these diagnostics again and told me it was a modem issue and they would send out a new modem. When I expressed my fustration the lady hung up on me and when I called back the automated message said my problem was resolved. I was on hold for over 20 minutes and no one picked up the call. On 9/3 Calvin (a supervisor) called me about the survey I took about there customer service. Told him our issues and he said that he would look into this. Recieved the new modem on 9/4 and tried to install it. Still getting ISP connection issues. Called today 9/5 and spoke with a Burt and Shelly. Was hung up on several times today and we are back to being told it is a modem issue. When we told them that this is a brand new modem they are now claiming it is a server issue again and do not know when it will be fixed.

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