Complain about a product or service

Verizon DSL

Verizon • Local Service • Wireless Service • "Enhanced" Services • Long Distance • DSL Service • Verizon Fios --- News • Video - Verizon Introduces The Droid • Verizon Pays $21 Million to Settle Termination Fee Lawsuit • Verizon Snaps Up Alltel • Verizon Rolls Out Unlimited Calling • Verizon Wireless Changes Contract Policy • Verizon Cuts Off Northern New England • Verizon Joins BellSouth in Retreat From Unexplained New DSL Fee • Verizon Tacks On New DSL Fees • Verizon Limits Its "Unlimited" Wireless Broadband Service • Verizon Wireless Cuts Early Termination Fee • Michigan Charges Verizon's Rates Are Excessive • Verizon Completes MCI Purchase

It's not as though Verizon doesn't have enough trouble keeping its own DSL circuits working. Now they've knocked out someone else's, as Jim of New York, NY, reports:

Verizon, while installing a phone for my neighbor, disconnected my digital subscriber line (DSL, a data line). My DSL provider, XO, is in the process of having Verizon repair the line. Verizon has not responded promptly to restore the service.

I partially work from home over the DSL line. My job is to maintain Internet applications and web sites. Since the DSL line was disconnected by Verizon (five days ago as of now) I have been unable to work from home. Frequently my job requires me to work late nights and early mornings, which I can no longer do. Essentially I can no longer perform the duties of my job, and as a consequence my effectiveness and standing in the eyes of my clients and coworkers has diminished.

Lisa of Congerville, IL August 28, 2009

I have been a customer with Verizon since Sept 30, 2008. I was told that my residence had moderate coverage. Once I brought my cell phones home, I accepted that fact that I didn't have coverage everywhere in my house, but in the majority. Several months later I signed up with Verizon Broadband. I was told that my residence had "marginal to moderate" coverage. Which meant that I had on average 2 out of 4 bars of signal strenth. Adequate for the need I had.

However, at the beginning of August 2009, I suddenly was getting no cell phone signal at my house and was unable to connect to broadband or when did make the connection it was to their "National Access" which is no better then "dial-up" service. Service so slow that most of the time I could not even pull up google or msn. After filing a ticket and calling for the next 10 days, I was finally told that my area now has poor to marginal signal. Although they would not confirm it, they did say it was a "possibility" that they turned their towers away from my area and no longer service the residents of my small town.

Without notice, without acknowledgement, I am suddenly without service. What happened to all the "people" that are supposed to guarantee that someone can "hear me now?" When called to complain, I was directed the the "contact us" area online....I don't have broadband...remember? since they do not handle complaints over the phone.

Maureen of Bethlehem, PA August 24, 2009

After working w/a rep from a company other than Verizon for dsl, he mentioned that a charge for 34.95 on my Verizon bill for Comtel Web Host seemed odd. I contacted ILD & was told that I had authorized it verbally via phone so I requested a playback of that. Shaunte told me it would take 48 hrs. & she would call me back w/that. Of course, that call never came. Since then I have spoken w/Tenia...repeatedly asking to speak w/a supervisor. I was told they will not credit the full year we were charged but it is cancelled and the July charge will be credited. We recently received a new Verizon bill & there are 2 charges for 34.95 for Comtel Web Host! There is never a supervisor available to speak with. In 13 months, these charges have amounted to 489.30. We are a small business and 500 means something to us.

Margaret of Rivesville, WV August 23, 2009

At the end of June, 2009, I was solisited by VERIZON 'my broadband company' to purchase wireless. I was using Hughesnet but did not like the fact that Hughesnet charged me an additional 5 monthly on top of poor service. (The 5 extra was their charge to send me an invoice.) When Verizon solicited me and guaranteed me 'wireless' I took them up on the offer which was supposed to start July 31st of 2009.

Within two days of taking the offer, I had my modem from Verizon and all equipment I would need to hook up. I tried to hook up on July 31 and it wouldn't work (I had already given up Hughesnet.) VERIZON's technical people worked with me for two hours and then told me that August 3, they would send a technician out. The technician called me at 8 a.m. and told me I never should have been sold this as wireless does not reach the area in which I live and that the call centers should have performed a test to see if I did, indeed, have wireless. He told me to call the business office.

Well I did and this went on until 9:30 at night. Because I was complaining, many of the call centers cut me off and I had to start all over again; over and over. Finally around 9:30, I did get internet through my telephone line, not wireless that I contracted for, not broadband, my telephone line (like watching paint dry on a damp day). I had the phrase: "we apologize for the inconvenience" said to me 57 times and yes, I did keep count and after speaking with about 4 people, kept count of that, too. I spoke to 27 people plus the ones from the previous week. All of the Verizon Commercials suggest that VERIZON has extensive broadband and wireless all over the country. This is not true. Rural areas have nothing, parts of Philadelphia, Deleware have nothing but that's not what their commercials suggest.

stacey of new york, NY August 20, 2009

On 8/14/09, an order was placed with Verizon. We moved our offices to the location of 420 Lexington Ave. All services including phone and internet were to be moved to new location. All phone service was successfully installed. Internet service still has yet to be switched. As per Verizon, Tracey in the Business Managers office, I was told service is not available until Sept 15.

This is UNACCEPTABLE. Our entire business is run off of the internet. Everyday that we do not have internet service, we lose money. Several calls were placed to Verizon and all i get is the run around and that someone will call me back.

Lee of Herndon, VA August 15, 2009

Verizon is blocking certain web sites and hijacking my DNS searches. I'm paying 100 dollars a month for what I thought was a neutral internet service but apparently verizon is controlling it.

Kevin of Saint Petersburg, FL August 11, 2009

I wanted to switch my service,and bundel my services.I contacted Verizon to get thier internet service and cabel service.In turn Verizon sent out a Tech.,after approximitly 5-7 min.he informed me that the service from Verizon was not as powerful as the currrent DSL service I had.We discussed any options,wich there were none and decieded to not go forward with the installation.He pulled out a clipboard,wrote something down gathered his "stuff" and left.Definetly leaving the impression that the deal was cancelled and a done issue.

Fast forward 2 months and my Mother informs me her Verizon Land line biil was extremley high,while looking over the bill i had noticed she was being charged for DSL service and other promotional goods ,I then contacted Verizon to get these charges removed,i was told by all but one of the Verizon employees that it was my responibility to contact them to cancel the service and the represenative that was in my house was not enough verification that he never hooked up any services!

I talked to 9 different employees and spent approx. an hour and forty five min.to be told that once services are initiated that there is no reversal,and will be charged for services never rendered.Employees told me that the sub provider, Direct T.V. was contacted and cancelled,but they did not contact anybody in thier own company to say this install did not happen. This was a giant viscious circle,that keept sending me and handing me off to diffrent employees,who constantly recited the Verizon rules and regulation to me as why I should have to pay for services not rendered.

Priya of Jersey City, NJ August 7, 2009

We have been having no Internet access from Verizon since last 2 weeks. Inspite of calling everyday since the last 2 weeks, the customer service department keeps forwarding calls to different departments and does not assist us in proper manner. The entire area, including many of my friends have been having the same problem.

Everyone has been complaining but nothing has been done about it. We have paid our bills on time. We dont know whom to contact now. We could not do our important work because we do not have internet. Verizon's customer service is pathetic.

julalak of Clearwater, FL August 5, 2009

I was have a problem with internet service. So I called them try to cancel my service about 2 month ago. They talk me in to another plan that they say is was good at the time. So I did it. But it wasn't like that when the frist bill come. It was charge me a lot more than what I was told in the frist time. So I call after my frist bill the lady that I talk to told me is was ok for the frist bill the next bill you will be credit back for what ever different from you plan so I wait for the second bill.

But is come out amost the same as the frist bill so I call them back and They say. " It's was my responsibillty for that becasue when they tell me about the price is not inclued tax and surchage. so that why I end it up pay amost 85 for housephone and internet. But in very begining that they try to keep me they say 56.99 plus tax.... And they customer service like they are not the same company because I call about 3-4 time none of them tell me the same. because if the frist time I call after the frist bill and she tell me about all the charge I will cancle it that time alredy. But is not so it cost me to pay them another month. But right now I cancle they service alredy.

juna of washington, DC August 3, 2009

Do not use verizon email account hosting with verizon, any problem they keep you hours waiting on the phone to solve any problem, those we try to send an email but the server from verizon beleive that is a spam, so we can not send it, this problem is taken long because you have to submited the error and send it to them,

verizon will look waht is the problem and you have to wait until at least 2 , 3, or more days to fixthis problem, so you can send emails until they fix it. long delays to get a response from them.

Tim of Trenton, NJ July 30, 2009

I was charge 17 months for High Speed Internet service that did not work. Once Verizon fix the problem, they would only credit my account for 6 months

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.