Complain about a product or service

Verizon Fios

Aleida of Land O Lakes, FL June 15, 2007

Aleida of Land O Lakes FL (06/15/07)

On April 30, 2007 I contacted Verizon Wireless to sign up for Verizon FIOS service. The date the service was installed and activated was May 19, 2007. On May 19 I contacted the technical support because of issues with the DVR service. On May 20, 2007 I contacted them again regarding the DVR box not working and was told that they needed to install a new DVR box. I then stated that I was going on vacation and that would have to be completed when I return from vacation. On June 3, 2007 when I returned from vacation, I did not have any internet service.

I contacted Verizon technical support again was told I need to have a new modem installed. On June 15, 2007 I received my first bill and noticed that it was much higher then quoted. I contacted customer service department and was told that even though I cancelled my phone services I would be charged for 30 days of service. I stated that that was not disclosed to me and if I was going to be charged for a full month that should have been stated so I would have the services until the 30-days.

While I was on the phone with the customer service representative the supervisor was in the background stating what to say instead of just directly discussing the matter with me. I was basically told they were not obligated to disclose that information verbally because it was in the welcome pack which was sent to a address I did not reside at as of yet.

I received a bill of 166.11 for two-weeks worth of service which was more then quoted to me by phone.

Jon of Aldie, VA March 16, 2007

Jon of Aldie VA (03/16/07)

On Thursday March 1st, Verizon came out to set up and bury FIOS in my back yard and community common area. During this work they drove construction equipment through my yard without my permission (there is an access area off my property they were supposed to use) and damaged my yard and severed the cable utility wire going to my house. I was unable to work from home or attend online classes due to this. I have had to miss work to have the cable company come out and now have to have my yard tore up for a second time in order to fix what Verizon destroyed.

I spoke to a representative named Paula who assured me they would be contacting me. On March 5th I had still heard anything so I called back and was told they had closed my ticket, but there was not any comments left as to why. This has been the worst customer service I have ever received from a company.

Cindy of Reston, VA March 15, 2007

Cindy Hobus of Reston VA (03/15/07)
In Feb I was charged for FIOS TV.  I have no FIOS on my account, so VERIZON created a ticket to correct the problem.

On this month's bill, I have late charges for the incorrect Feb charge (that I was told not to pay) plus another FIOS TV charge!

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