Complain about a product or service

Wild Blue Satellite Broadband

Carolyn of Hibbing, MN November 7, 2009

I researched this internet service to see if it would be able to handle my needs. I have a son who plays hockey and his games are broadcasted on B2 Network. They said the speeds would be enough. I have been fighting them for a year and can't seem to get anywhere. In the meantime I am paying very high prices and stuck with another year of crappy service. Their tech support is terrible. There is no consistancy in speeds. I am so frustrated I am missing my son's hockey games.

George of Albuquerque, NM November 2, 2009

billed on credit dard for ((.(5 2 times only one unit authorized given run around about getting my money of 99.95 refunded

jennifer of northwood, NH October 6, 2009

they charge a 99.95 fee for activation a week before they came out. I had dish TV come out and they said Wild blue would be unable to install and they knew that becuase they also worked for Wild Blue.

I called and they refused to listen, and said i would have to wait another week for someone to come out and deterime that. They did and said it would not work. i promptly returned the merchandise. They are now telling me that they will not issue credit for another 4-6 weeks. If they can't provide the service they have no right to keep my money. I need to get service from someone else and i need my money to pay for that.

My Children are in High School and are required to have internet for homework. I have to bring the to the Libray or someone elses house. Time and gas wasted. I can not pay someone else until i get my credit. They need to told they can not do this to people. No where on the website or contract does it say they can keep your money for a service they can not perform.

Linda of Sidney, OH October 5, 2009

I got their "high speed" internet service which was never high speed. I voiced a complaint when they hooked it up and they told me that it would have to adjust and it would get faster. It never did. My dial up was as fast as this. They also told me that if I broke my contract that I would have to pay 25 a month until my contract was up. Now that I have had this service taken out, they want one lump sum, not 25 an month. I paid 80 a month for what was supposed to be their highest speed. What a rip off. They should be run out of business. I e-mailed a couple of times in the 3 months that I had their service. The first time I got a response about how I downloaded and uploaded too many things. I don't hardly ever up or download anything.

Any way after my first complaint, my service miraculously got a little faster for a few days and then slowed down again. Any other complaints that I sent to them, I received some dumb form letter that I think automatically gets sent to everyone that writes to them. I finally got fed up and told them to cancel it. This company is a joke and after researching on the internet, I see that many many people feel as I do. I wish that I would have researched before I got taken.

Diana of Lebanon, OK September 26, 2009

I ordered high speed internet on line from Wild Blue. I received a phone call about 10 mins. later to set up an installation time. During that conversation the tech mentioned that if I lived in a mobile home (which I do) that they would have to put the satellite dish on a pole away from my home and there would be an extra fee of 150 to do so. I told him I did not want any installation and declined the extra fee. He told me to call customer service to cancel. I should mention that there was no mention on the website I was looking at that mentioned the mobile home problem. So, I called customer service to cancel my order. CS said it had been taken care of and I would not have any equipment mailed to me. Which the equipment did not ever arrive. So far so good???

When I pressed the submit button to order the service, I was immediately charged 99.95 on my credit card. When I called about a refund, I was told there would be a 50.00 restocking fee. I asked what they were restocking because NOTHING had been mailed to me. Another call I made was to corporate and the lady told me I would get my refund in 3 or 4 days and I was given a reference number for the refund. After a week I called back and this time I was told my ordered had not been cancelled.

I once again asked them to cancel it. Was told they could not do that because they had not received the "equipment" back and that there would be a 50.00 restocking fee. So around I go with them again. This same conversation with them and their same answers has happened many times. Two weeks ago I was told "they were having delays in getting their refunds back and could I wait one more week to get my refund. I said I would. So far no refund.

My first contact with this company was Aug. 24 when I ordered on line. Today is Sept 26 and I still do not have MY money back. I am happy for only one thing. That I was not able to get Wild Blues internet service because of the mobile home issue. I can only imagine what kind of service I would NOT have received from this Wild Blue Co. On Monday I will contact my bank and file a fradulant report against them and see if they will investigate them. I believe they must be a very hard up company if they feel the need to keep my 99.95 which should be a pitance to them but means a whole lot to me. I am out 99.95 for service I do not receive.

Chiquie of Elizabeth City, NC September 22, 2009

I entered into a contract with WildBlue on Monday 9/14/09 for high speed internet. I feel that they misrepresented their product. I was led to believe that it include free installation unless they had to do something additonal. When I enquired about the additional cost of installation, I had to answer several questions regarding my home. I explained that I lived in a moble home with brick foundation. I was told, "Don't worry, you will fine, there shouldn't be any additonal costs".

When installers called to arrange a time with me, they mentioned the additional costs of 150 for a pole installation. I told them I did not have that kind of money. I was told to contact my sales rep. As soon as I hung up, I called my bank and was told WildBlue had deducted 100 from my checking account. I cancelled the debit card for 8. Next, I called Veronyca. I asked about the 3 day law to opt out of contracts. She said I could cancel and receive a credit. I told her I cancelled that account so they would have to mail my refund. She said they would mail me a check.

I received their equipment by UPS on Thurs. 9/24/09 and emmediately called to refuse it. They picked it up Friday the next day. I just received an email from veronyca informing me that she had told me about the possible pole installation and they would charge me 49.95 for Return and Restocking fee. I feel mislead. Also, how can they charge my debit account 100 dollar connecting fee as soon as they had access to my account?

Matthew of st charles, MI September 19, 2009

my complaint is they slow your speed down . for instance i can go two weeks with constant for the most part high speeds then i can go two weeks with very poor speeds. after days of trouble shooting and configuration and customer service help i figured exacly whats goin on they are at random slowing customers down. I was not close to the advetised speeds in my Propkg nor the downloads. If had a better choice for internet they would be gone for sure. yes they are being dishonest with our money that is how feel.

Robert of Superior, AZ September 13, 2009

About a year ago I contracted with Wildblue Satlelite Internet for Unlimited internet service via Satlelite, but I have been restricted to slow interupted connection for most of that time, the claim that I use it to much, have lost three computers to their constant manipulation of my connection and downloading updates for my windows programs can take days, they usually do not complete do to slow connection, I believe that they use these tactics to force customers into a larger fee agreement but they never really provide the service that they sell you, The installer took 3 days for the installation, and used old previously used hardware. They do not have any customer service to speak of, they tell you that you can always take your buisness else where, as long as you pay the early termination fees. After reading some other poeples experiences, I am convinced that they need to be investigated for misleading buisness practice's

Heather of saint elmo, AL August 22, 2009

My husband and I ordered wildblue internet july 1,2009. When the tech guy finally arrived on july 17th, it was only to find that the modem they sent was no good. according to the tech this was an ongoing problem. he expained that he had several extra modems, but in the last few days had already gone through those replacing other faulty ones sent from warehouse! My husband called the company and at first they offered us a free month of service then the call was disconnected. My husband called back with the guy's name he had talked to, but nobody knew anything about it! Needless to say, we did not get the free month! As a matter of fact, they took 39 more than they were sopposed to! I specifically asked for the bottom dollar,absolute amount I needed to have in my account and was told 60.90. When I checked my account they had taken 99.77. I called to complain and the man told me of several other charges they had added. He offered me a 25 credit. Small consolation considering i was already out 77 (the 39 plus a 38 overdraft charge from my bank). I accepted the credit, and thought that would be the last time this happened. Boy, was I wrong!!

One week after we started using it we had already exceeded our bandwidth usage. So (being the idiot i am) called and upgraded our service to Pro. Now my bill would be 89.95 + 5.95 equipment lease. So, 96.90, right? Plus the 25 credit, making my August bill 71.90. Nope. WildBlue took 100.07 from my account!! I have already tried several times to contact them but cannot get through. I use a prepaid cell and have now burned 20 from my phone! This is getting ridiculous!!

Isn't there anything that can be done?!? I am now stuck in a 2 year lease. I suppose i just have to deal with 22 more months of being robbed by wildblue!!

I hope this helps anybody else when they are deciding on internet service! We have been lied to from the start with only one exception! When I starting looking into getting this service, a rep told me it was not as slow as dial-up. That is true. IT'S MUCH SLOWER!!!!!!!

Ray of Cotopaxi, CO August 19, 2009

First off just like everyone else The service is slow . I paid extra at the beginning for insurance in that they would send a service technician. They never have. Constant as in daily loss of connectivity. "Idiots"in their tech dept. One actually asked me to swap one end of the Ethernet cable??? Constantly as robots saying I am sorry or I understand. Hours and hours on the phone and waiting. Only to still the next day have the very same issue. Now here is what really irks me. A year ago I got injured in Iraq. Had to return home set up the god awful account with them. and now I have to return to Iraq for another year. I inquired about a suspension plan. They said I have to present deployment orders and that the plan was only good for six months. I will be gone a year. Since I have no dependents , then at six months they will pull the plug on me.Which means that when I return in a year I will still have to go thru the whole start up process again on another contract. So I asked then what is the point I might as well call it quits with them now . She said by doing so that I will have to pay Wild Blue fifteen times the amount remaining on my contract. Fifteen times 65.00 that equals 975.00. So basically I am going to be punished for serving my country.

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