Complain about a product or service

Legal Helpers

Jamila of Chicago IL (06/04/08)
In about October of 2006 I rendered the services of Legal Helpers to file a chapter 7 bankruptcy. I have paid them 500.00 to date. On about April 4, 2008 I faxed them a letter requesting that my request be cancelled and that any refunds due or correspondance be sent to my new homw address which I included on the fax. Prior to this I had request this service be cancelled two times in 2007 and that my address be changed with no response from the Company. Since the fax was sent I have called approximately five times to check it's status, including today. On time when the young lady realized I was calling about a refund her phone began to make the noise of a fax machine and she hung up on me.

Today I was told that accounting sent me a letter, tol my old address. Also that I paid 500.00 but the lawyer was paid 520.00 so I owe them, and that they could tell me any additional information until I recieved the letter. All I had was the free consultation and made about three calls to ask questions before I cancelled this service. I don't understand why I was charged 520.00 just for that. Futhermore, I have a serious problem with thier corporate office hanging up on me, I was not using fowl laguage nor yelling at anyone, while I will admit I was noticeably upset in customer service you shouldn't hang up on someone just because you don't want to or aren't allowed to answer their questions. I finally recieved a letter from them and they charged me for e-mails they recieved but never acted upon.

I paid them 500.00 and because of the excess charges, they say I spoke with an attorney over the phone for 18 minutes, they use a call center. They say I used an attorney for 30 minutes after the initial free consultation when? They charged me for e-mails they never acted upon.

Phyllis of Los Angeles CO (12/14/07)
On June 14, 2006 I met with Attorney Koh to file for Bankruptcy. I gave the Attorney $100. for that visit and he told me that ok you will need to send the company Macy & Aleman $207 a month to pay for the Bankruptcy. I did that, NOTHING EVER GOT DONE. I still received calls from creditors, I still was harrased and I kept paying them. On January6, 2007 they received the last payment. I finally got fed up waiting for some kind of results with this company and I never received anything after paying my last payment.

I then on October 24, 2007 faxed to their comapny a request to cancel the bankruptcy and to refund my money. I was given the run around and told that ok if I want a refund, its gonna take at least 30 days. I have called this company and spoken with a lady by the name of Vickey whom I faxed the request to, a lady name Alma, and a lady name Molly.

All of these people have given me just the total run around about how they did the work and if I'm gonna receive anything, it will take some time. When I started calling them it was already past the 30 day period. It is December 14, 2007, I called again and am being told that its still with accounting. This company is ripping me off.

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