Pre-Paid Legal Services, Inc.

Maria of anaheim, CA June 11, 2009

the individual that i delt with didnt have my concemp as well as the company to take more than 35 dollars out of my checking account and as far as ive seen the company has takin more money out of my checkings than i alowed. the amount that the company took out of my checkings is 26.95. this has made me count on money that i thought i had when i didnt and has made me fall behind on my bills

MATTHEW of HOLLYWOOD, FL May 26, 2009

I have had this policy for several years. I am entitled to legal defense benefits I needed assistance in defending myself when I weent for my defense benefits I was entitled to 39,5 hrs of legal defense time

However Ron G interpreted defense very narrowly and insisted on a retainer for a necessary counter claim and 3rd party defense and forbid the lawyer he assigned to the case from doing anything aggressive in representing me, even if it meant my losing the case unless I paid him an additional retiner and fee that amounted to double the promised fee in the policy Prepaid Legal to date has refused to assist me although benefits are only available at the designated firm

I may lose my mother's estate and a civil law suit for several hundred thousand dollars to my sister

Debby of Carlsbad, NM May 20, 2009

I was served papers in Nov by my ex- the day before going to ct for child support hearing. It was an Ex Parte order-my dau(12)was taken out of school and out of my custody- based on his lies. I called prepaind legal- they said the referral off. was closed and would contact me next wk-A ct. date was set for that following Th. Got call next wk. from atty 5hrs away@! I explained situ.He said sorry they can't help, and there are no atty's w ppl in my area-the closest was 4 hrs away- so ---I wound up getting an atty here in Carlsbad.

When I signed up for PPL I asked if they had attys. here- and they said yes! SO here I am- went to ct. once- still don't have dau. and am waiting for another ct date! She has been awarded her own atty. THe reason her dad is doing this he is ticked about the cs,which I did not pursue- it has been the same for 10 yrs. The cs div did that on their own. I req. a refund for all I pd to PPL since they do not have attys here, was told put it on the req of my membership. I did. Got a letter denying refund...I had been paying for approx 7-8 yrs. They were not there when I needed them.

Antonia of South Lake Tahoe, CA May 14, 2009

I called on January 30, 2009 to cancel my membership for both the Regular Family Plan and Identity Theft Plan with Pre-Paid Legal. I was e-mailed a letter that I needed to sign, date, and fax or e-mail back. I was told that I might be charged the Feb fee's as it takes 7 to 10 days to process my request but not to worry I would be reimbursed if that was the case. I both faxed and scan/e-mailed the signed cancellation letter back that day. I did get an e-mail confirmation back on February 2, 2009 confirming my cancellation. I was charged the February fee’s and took them at their word that I would be reimbursed.

Pre-paid legal continued to make the automatic deductions for March and April. I called again on April 13 to complain only to be told that my cancellation letter was never received, that I was supposed to call them back to confirm that they recieved the letter and there for it was not honered. I have tried numerous times to have this resolved and have gotten no satisfaction. They say they never received the letter until I re-faxed it in April. I do not still have a copy of the cancellation confirmation but do have a copy of the letter I faxed/e-mail dated January 30, 2009. I am told that the 3 months charges stand. How do I clear this up and get reimbursed the 3 months fee’s?

Jerry of Riverbank, CA April 23, 2009

My complaint is that no solutions are given regarding the complaints on Pre-Paid Legal not stopping charges for their services. It seems every complainer is making a mountain out of a mole hole, as the solution is very simple. If they wish to discontinue a bank draft for services from any company, all they need to do is the following and charges will cease: 1. Write a letter to the company you wish to discontinue drafting from your checking, savings, or credit card account. 2. Make copy of this letter and send to customer service where you hold the checking, savings, or credit card account along with a letter request to stop allowing funds to be withdrawn or charged from the company you want to stop payments to.

Mental damages and stress will be reduced if you use this strategy.

Yahya Abdul Latif of Philadelphia, PA April 15, 2009

i canceled my plan by phone and thought it was done. this was in august 08.my neglect when i called in april i was told that i needed to respond to a email cancelation that came to the address that they had on file which i had changed since august my bad.when i talked with them and gave the new email that i would be contacted at within 24 hours i have not been contacted and the bill will go on.what am i to do

there is a charge of 17.00 monthly along with the charge of the credit card

Zenaida of Waterbury, CT February 23, 2009

I am writing regarding the unsatisfactory service [they] have provided to myself and my family, thus several attempts to contact and discuss my concerns. I finally spoke to someone regarding those concerns, requesting a refund from the start of service, no refund was made, hence continuing to bill me. I was not aware of [their] continuing to bill me as this is an account that is not my primary account. It cost me about 900.00 since the beginning of my new membership and I received absolutely nothing.

The attorney in Florida plead no contest when J. Wright plead not guilty, which cost us 220.00, had we had known prepaid legal was without a doubt misleading we would not have had a membership and J. would have plead guilty ( he was not going over the speed limit) and it would have more cost efficient if we would have paid the ticket, during this financial crisis [they] are billing me for a service I am not using. If you look at my file see the many attempts to try and use [their] service and service failed ( keep in mind this was only the beginning). I really believe that these wonderful stories [their] associates have are bogus and misleading.

Current I am in financial distress and have no monye to be giving it away for free

Mary L. Wilson of Lincoln, IL February 12, 2009

I have not been able to bring up this web site on my comp. are these prepaid legal services trustworthy? I am a senior citizen and need to have the help if an attorney

I have not been able to contact this site

Keith of Raleigh, NC January 5, 2009

They poorly handled a car accident and a workers comp. claim. Resulting in a low statemented. I then contacted them about a illegal firing from the state which had fired me against state OSHA laws and the Federal whistle blower act. They wanted 5000 retainer. What good is Pre-Paid Legal+ they get part of your settlement. I just contacted them about a malpractice suite and basically was told that it would not be financially feasible. This is against one of the largest hospitals in the area. In both cases this would have been political suicide IN OUR LOVELY STATE OF NORTH CAROLINA.

Economic, increased stress and growth of unknown mass in my [chest; back pain] from unknown source. Which was know and obvious on my x'rays but was uninformed by the ER 3 times. I believe if I had Insurance this would not have happened. The insurance loss was due to the Illegal firing. In addition my back pain has increased and if had been informed I would not have returned to the ER and taken further steps to control movement to help prevent further attacks.

Christopher of Santa Rosa, CA December 25, 2008

My mother purchased prepaid legal to help me retain an attorney on 11/28/08. Prepaid Legal services took 25 out of her bank account. When I received my membership number the attorneys that work with PPL refused to help me and gave me the run around. I had to hire an outside attorney for the help I needed. When they sent their packet of info, I had it sent back to PPL.

I wrote a letter asking them to refund my mother's money as she is a senior citizen and really can't afford the money. They did nothing for me and I returned everything to them. They sent a letter back on Dec. 12, 08 refusing to refund her money. It needs to be refunded to her account as I did not use their service nor could I with the rude actions they took towards me. I was desperate in need of help and they absolutely did nothing.

How can a company like this being in legal system get away with ripping off people. I am asking for her 25 to be returned to her account. Are they so desperate of need of money that they abuse senior citizens especially if they do not help.

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