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Christopher of Santa Rosa CA (12/25/08)
My mother purchased prepaid legal to help me retain an attorney on 11/28/08. Prepaid Legal services took $25 out of her bank account. When I received my membership number the attorneys that work with PPL refused to help me and gave me the run around. I had to hire an outside attorney for the help I needed. When they sent their packet of info, I had it sent back to PPL.
I wrote a letter asking them to refund my mother's money as she is a senior citizen and really can't afford the money. They did nothing for me and I returned everything to them. They sent a letter back on Dec. 12, 08 refusing to refund her money. It needs to be refunded to her account as I did not use their service nor could I with the rude actions they took towards me. I was desperate in need of help and they absolutely did nothing.
How can a company like this being in legal system get away with ripping off people. I am asking for her $25 to be returned to her account. Are they so desperate of need of money that they abuse senior citizens especially if they do not help.
Amy of Round Rock TX (12/06/08)
I keep getting a recording from the Pre-paid Legal automated phone and they're constantly calling my cell every minute or so and I need for them to stop cause everytime I call that phone # back, it's a disconnected service.
David of Brandon MS (11/02/08)
On October 15th, 2008 i met with ravis in jackson mississippi. afetr talking with her in several occassions inreference to becoming an associate for pre paid legal. I explained to miss johnson that i was not interested in becoming a prepaid legal insurance customer because i was a paralegal and i could represent myself in most matters.
[She] misrepresented the pre paid legal company by telling me that she only need basic bank information and that i would not be charged for the legal insurance membership until i first became a pre paid associate, and that she could go on line that night and set up my pre paid membership and that i could start making money that night. The next day she called me and told me in orderfor me to become an associate i would have to further fill out background information, in which i told her that i felt that she was not being honest with me and that i was no longer interested in dealing with pre paid legal on any terms.
Several weeks later i learned that ravis johnson had ignored my request to not be considered for membership or for pre paid legal insurance membership and i was sent a legal prepaid insurance packet and was notified that my bank account would be charged every month for the $39.95 which i did not authorize her to do. This is out right fraud and misrepresentation of material facts in relation to the pre paid legal associate's membership.
My bank account is being charged monthly for a service that i requested not to be a part of.
Teresa of Forest Park GA (10/13/08)
I became a member of Pre-Paid legal in 2006. I started having problems right away with them taking the money out of my account ahead of the scheduled time. That money was refunded to me and I didn't have any future problems with that.
In April,2007, I received a letter by the sheriff stating I owed for a credit card. I informed the sheriff at the time that there was some mix up but he said to just go to the court and file a written response. I did this and contacted my assigned attorney's office. I faxed the paper work to them and they wrote a letter for me to the attorney trying to collect. I continued to get letters from the collection attorney and EVERY time i got something i faxed it to attorney Jamie. She told me that the collection attorney cound't legally go any further because they had not produce the necessary forms showing proof that this was my debt.
In October 2007, I received a letter stating my wages were going to be garnished. I contacted the attorney's office again and this time was told by Kevin that she was not qualified to handle my case and i should have sent in a response to all of the paperwork that had been faxed to her.
I am a parent of 3 children. I need my full pay check. The purpose of getting this service was to direct me in the right direction. I could have messed this up on my own. And to think, I was actually paying for this service. I submitted a complaint to Pre-paid legal and was contacted by Cody. I asked him why I wasn't notified by Experian that this was placed on my credit report in July 2007. I was also paying for this service too.
He tried to deny it but I had proof because I had a copy of it. I looked up the correct person that this account belonged to. We have the same name only and I have never lived where she lives or lived when this credit card was opened. i was later transferred to Charles. He seemed like he was going to help clear up this matter in the beginning. he made a lot of promises to call me back after I faxed this and after I faxed that but that was a bunch of hog wash too.
To date I have paid $1225.27 in fees for an account that does not belong to me. I never went to court about this because I assumed the attorney I was speaking to knew what she was doing. The original garnishment was for $2093.55. The form I now know of as a Summary judgment was never mailed to me. I was instructed to pick up one from the court house. I had my old address on it as a mailing address. I never got it so I couldn't respond to something I didn't know about.
Patricia of Cape Coral FL (09/11/08)
Not only did this company NOT do what their contract states as their Services they ignored their own cancellation notice. We recieved their cancellation form via email. It was then executed on October 18th, 2007 and retured to them via eamil; facimile and US Mail. They have continued to take monies from our bank account ignoring their own procedures. We contacted them numerious occassions with promises that they would stop. They have not stop taking our money. I spoke with a customer person on 9/5/08 and received a bogus facx number (800-811-4543). They stated that the Bank has to send them verification that they took the monies - even though they did in fact confirm that they indeed did not and will not cancel this membership and CONFIRMED they were taking our monies illegally. After attempting to use the bogus number I then emailed them at the email address THEY provided. I contacted them on 9/11/08. I asked for their other 800 fax number and was refused. I was then told that the original above number was bogus and then provided another number (which is a toll number). I asked to speak to someone in that department-she stated there was no one in that department and I would not be allowed to speak to anyone. On 8/19/08 they did in fact send us a letter saying that they were having difficulties accessing our account (we filed a claim at the bank against them) and wanted us to sign the document to keep our membership going. I told them we cancelled it over 11 months ago!
We have filed a claim with our banking institution; we now have well over $1,200.00 in banking fees as well as $7$769.60 in membership fees that this organization has stolen from us. Our bank account is now in a freeze pattern until we can resolve this. I am unemployed and because of what they did, we do not have any monies in our account at this point. I am caught between our Bank and PPL who will not speak to them. What is amazing is doing one simple search on line you read countless of examples of this very thing against PPL.
Melba of Drexel Hill PA (08/12/08)
They took my money and did nothing for my landlord/tenant case. I now have to hire a private attorney to handle my landlord/tenant issues. Back in April they were supposed to handle legal issues I had with my son's SSI and they messed that up big time. It took 6 telephone calls to the attorney resolution department to fix. The secretary that was supposed to help me was rude and very ignorant. You would not expect that from a law firm!
Now here it is August and I had an issue with my landlord. You would think Prepaid Legal would have issued a letter on my behalf to my landlord. No they did not. Just issued me a letter notifying me of my rights as a tenant. Now the issue has been escalated and I now have to pay out of my pocket for something Prepaid Legal should have handled in the first place. I am not satisfied with their services nor am I happy with the way they handle their mistakes. A full refund should be issued to me for services poorly rendered.
I stopped paying them and they finally cancelled my membership! I am glad because I'm really tired of dealing with being on the telephone for 20 to 30 minutes to complain to Attorney Resolution about problems I've had with them. Even when you call Attorney Resolution--ABSOLUTELY NOTHING IS DONE!
Financially they owe me for all the months they charged me for services poorly rendered. The last straw was when they claimed they mailed me a cancellation invoice and I NEVER RECEIVED IT! They also told me that because I owed a balance that I could not talk to an attorney about my landlord/tenant issues.
Reginald of Rancho Cucamonga CA (07/01/08)
I have been with Prepaid Legal Servive for about 3 years. I found that there services was not beneficial for me. They had also started charging me extra fees because I was trying to recruit other people. When I found that I was not getting any benefit from that either, I started trying to cancel. It has been over a year and they are still taking money from my account. I have did everything they told me to do, emails calls, etc. But they still have not cancelled my membership. They stopped it for one month and then after that they started it up again.
Because I am now on a fixed income, their continued use of taking money from my account, has caused my other obligations to go unpaid and then an excessive amonut of bank charges added to my account. This problem has cot me close to $500, since my origal request for them to cancel. I really need help in this matter.
Barbara of Klamath Falls OR (06/10/08)
I joined this organization hoping to get cheape representation if I needed it but I'm having a hard time financially and determined this is one expense I could do without right now. I've tried to cancel but they told me to hang in and maybe things would change but they haven't and I'm having as much trouble financially as I was. I called today to cancel and they gave me some song and dance about some form to fill out on e-mail but there doesn't seem to be anything and they said they would put a hold on my bank account for 30 days.
I need to get rid of these leaches-everytime I put money in the bank they've dipped their hands in it and I'm stuck with nothing left to pay other bills with. I can't go on like this-I am having a rough enough time as it is.
Jose of Huntington Park CA (06/07/08)
Promised me legal advice and representation that I paid in advance for. When the time came, they completely refused any aid, despite the contract we had.
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Never called me back on any of my inquiries or complaints. Most of their personnel and customer care agents contradict one another. Ignored all requests to refund my money. Clearest case of fraud I could ever think of.
Ended up having to go to court without representation. Lost over $500 in court fees and towing expenses...not to mention over $200 that I paid them for absolutely nothing.
Shere of Beverly Hills CA (05/07/08)
They will not send me the information I need to cancel my membership, on 3/18/8 claimed they sent an email to me for cancellation and 5/7/8 gave me an incorrect email for cancellation and continues to withdraw money from my mother's account. I am left on hold for 20, 30, 40 minutes each time I call.
They have improperly been withdrawing money from my mother's account and ignored the information given to them for my bank account since July 2001 in the amount of $26 per month and refuse to refund any portion of her money.
Jeffrey of Haymarket VA (04/22/08)
I requested advice on a personnel matter. An employee had increased her hours and fell into an overtime situation. I discovered the situation and sought advice from pre-paid legal.
I was advised to restructure the employee's compensation retroactively, something she would not agree to. Upon learning that she fell into the situation she resigned abruptly and immediately filed a wage and hour claim.
Had prepaid legal provided me with the correct advice (according to the US Dept of Labor) to retroactively increase her hourly rate, I would have avoided a $6000 claim.
In another situation an attorney gave me patently wrong advice on a wage garnishment. Had I followed her advice, I would have lost several hundred dollars.
Lee of Ojo Feliz NM (04/14/08)
I decided to cancel their services as I felt they take too long to respond and a couple of their responses did not seem to fit. As I cancelled they told me that there would be a 30 day cancellation period and then I would still have to send them a written notice. therefore, i will be charged another 17.00 and they are making go thru hoops in order to cancel. I feel that this is totally unacceptable on their part. I would not recommend their services.
Greg of Lancaster CA (03/17/08)
Panel attorney for prepaid legal services, did not perform work as claimed, padded the bill, and then dropped me as a client while issues are pending before the court after being encouraged by the panel attorney to call discrepancies about his bill.
I lost part of my retainer of $2,000 for work not performed as well as lost time taken from work, and expense for travel by automobile to San Jose, CA from Los Angeles, CA. I have also lost about $300 in membership payments made to Prepaid legal as a result of their sham operations.
L. of Ferndale WA (02/23/08)
In an emotional moment surrounding a difficult situation, I signed up for this service. I have since decided that they cannot be of any service to me. I want to unsubscribe from the service. However, there does not seem to be any means of cancellation available.
They have access to my credit card and will be helping themselves to $30.00 a month, for however long it takes them to drag their feet through a membership cancellation request.
Latisha of Rockford IL (02/04/08)
This is an attorney referral service that doesn't provide either attorneys or referrals. I had a membership that is supposed to entitle me to an attorney referral within 1 business day. After 3 weeks of being able to only speak to secretaries and customer service clerks, I quit the service for lack of response on their part. The few attorneys I was able to talk to recognized the name "prepaid legal" and were anything but interested in taking the work. If they hear you're from Prepaid Legal, they often won't return the phone call. I've had other issues come up, and Prepaid Legal does anything but make sure that your issues are resolved, or that you found good legal representation.
I still haven't resolved my personal injury claim. I'm no further than the day it happened!
Denny of St. Louis MO (12/27/07)
I have been a ripoff victim. I had one of their agents convince me to get the idenity theft insurance and sign me up to be an agent. They stated I could make money being an agent and even convinced me to sign up to have one of thier websites to link my new clients to sign up online. I gave them 8 leads on people interested and signed up three of them. They stated after signing three persons you are an Associate. Now the head office states that since I did not sign up for the 'legal shield' also they were not able to give me any commissions (which was never told to me). And they stated I could not use the website that they charged me for (an additional $29.95 a month) to sign up new clients (which was also not told to me). Until I pay them more money to also get the legal shield added to my policy, they state they will hold my commisions from the sales or if I don't paid them by Dec. 31, 2007, I forfeit them. Please beware of there practices. They did not tell me the whole story on how they work, and that's the way they get you hooked!
Took my money under false pretenses and I want others to beware.
Gina of Redding CA (08/21/07)
In July 2006, I canceled my account with Pre-Paid Legal, Inc. I was told I would need to fill out a form which I did do and faxed back to the company. In August, I checked my bank account and verified that Pre-Paid legal was no longer taking money out of my account. What I failed to do was to check the months after this. Until 2 months ago, I never reconciled my bank account. I just deposited money in and knew about how much I had in there to spend and verify balances every now and then.
Just this month, I found out that back in September of last year, they started taking monthly payments out of my account again and have been doing so for the past year. I have filed a claim with my bank and will hopefully recover some of the funds.
Charlye of Indianapolis IN (06/11/07)
I consulted Pre-paid legal for work related advise. A year later I was informed that it was a conflict of interest. The attorney repeatedly lied to me. In an effort to help, I wrote letters to Indiana Discplinary, Pre-Paid Legal Ceo , etc. I have documents to support my claim. As a result I lost my job, benefits,wages resulted in mounting bills. My character was destroyed.
Denise of Fond Du Lac WI (03/12/07)
i applied at prepaid legal service on march 2 then on march 5 i had cancelled my membership then i had found out that prepaid legel took this amount of money from my saving account for the membership which the money was in a checking this left me with over drafts in my account and know they refuse to make it right.
this has to be the most hard on this family i live on a budget and this has caused heartache on my family as well as stress from this i cant believe they can get away with this
Scott of Gotha FL (08/22/06)
This is an attorney referral service that doesn't provide either attorneys or referrals. I had a membership that is suppose to entitle me to an attorney referral within 1 business day. After 1 week of only being able to only speak to secretaries and customer service clerks I quit the service for lack of response on their part. The few attorneys I was able to talk to barely recognized the name prepaid legal and were anything but interested in taking the work.
If they hear you're from prepaid legal they often won't return the phone call.I paid one attorney $400 for a consultation. Later on I tried to hire him to work on the case I consulted him on. He said he was much too busy. I've had other issues come up and Prepaid legal does anything but make sure that your issues are resolved, or that you found good legal representation.
Anthony of Elkton MD (08/05/06)
In June of 2004, Pre-Paid Legal Services, Inc. received a written letter from me requesting that my account be closed and that I be added as an authorized user on my wifes account. I was told that a written letter was needed to formally close an account. I did just that. As a trusting customer, I assumed that Pre-Paid would do the right and legal thing by closing my account. To my shock and dismay, I now realize that Pre-Paid legal despite receiving my written request never stop debiting my account!
Even worse, Pre-Paid Legal, accepted calls from me in October of 2004 and never caught the error or informed me that my letter was ignored. From June of 2004 until June of 2006, Pre-Paid Legal Services has debited over $625 on without my consent and on account that I requested to be cancelled.
Young of Houston TX (12/21/05)
I subscribed PPL since August 2005 to get real estate contract paper review help. They gave me attorney referral service instead of giving the promised contract review service. I sent a membership cancellation notice via e-mail on 1 Dec. asking not to charge another month fee. I got no answer but charged on my credit card for the December.
I sent in three e-mails with no response and called in the customer service three times on 21 December. Was told their procedure is to see the written notice and wait one month to cancel it. The member cannot have on-the-spot answer of cancelation and there is no response to e-mail requests.
Damien of Frederick MD (08/19/05)
I cancelled my account over the phone and was told that was all that was needed. Over the course of 8 months they continued to bill me 29.00 each month even though my account was cancelled. I didn't catch it because of the small amount and the fact that it wasn't listed as Pre-Paid Legal on my bank statement. I figured it was just something I bought that month. But at the 8th/last month that they charged me I had not even used my card for anything and I noticed a familiar 28.00 charge and immediately thought of that Pre-paid Legal.
So I got someone on the phone and they told me that I was supposed to have filled out some form and faxed it back to them. The rep that I spoke to 8 months back never said that I needed that done and they sure didn't mail one to me! They sent me the form that day by fax and I faxed it back to them and called to confirm that they received it. I received a letter in the mail 2 weeks later stating that my account was cancelled and that they would not refund the money for that last month or any of the other months.
Brian of Kihei HI (07/16/05)
I was subscribing to their service but received unsatisfactory representation so I told them to discontinue the service. They have continued to automatically bill me on my Visa card.
John of High Point NC (06/13/05)
On March 24, 2005 I called & requested to have my legal service & theft idenity insurance canceled. I was told that my account would be put on hold for 30 days & they would send forms that I would have to sign & return. In the meantime they would not charge my account while it was on hold. On May credit card statement I was to have a credit from the month before & no further charges were to be made to my account. Upon checking my credit card statement for the next month, I found another debit to my account from PPL.
I called & they said they did not receive the signed form & therefore they charged my account. I told them that I never received a form from them and again I asked the customer service person to close my account.She said I could close it on line by going to costomerservice@pplsi.com & fill out the needed form to close my account. I did so but found out that this address was not correct or non existent. I may have to change my credit card account # to stop them from charging my account. In the mean time I plan on calling the Attorney General's office in NC & filing a forlmal complaint.
As of date I have been charged $117.90 for services that I did not want!
Libby of Mosinee WI (04/01/05)
Since I was involved in a car accident, my husband thought that it would be a good idea to enroll. He contacted a repersentative Patty Thomson. She seemed very helpful but it was so only up the point when we enrolled. I had questions so I tried numerous times to call her once we were enrolled and she did not get back to us. Finally, two to three weeks went by and finally she reached us by then it was too late once I contacted a lawyer so the service would have been too late to take advantage of at that time, so I decided to cancel. I called the 800 number to cancel, and they told me that besides the call, I need to fill out a form and sent it back. When I received the form, I filled it out and cancel the services.
I called them on June 30 to cancel and by the first week of July, I sent back the form to cancel. Since I work three jobs, go to school and take care of my three small children I was not watching closely my bank account but on Dec, I noticed that they were still taking money out. I called Patty Thomson, she never returned my calls. On February, I noticed that Prepaid service was still taking money out of my account so I call them and finally someone told me that besides filling the form that I could cancel my membership by sending an email so I did that on top of filling a new form and sending two emails. Finally, I think the service is cancel but I decided not to take more chances and I stopped at my bank so that Prepaid is not allowed to take money from my account.
Here I am working three jobs in order to help my family and to pay for my graduate school which is so expensive and this company refuses to return my money. My husband works two jobs. I asked them to talked to a human being instead of the robotic customer reperesentative who do not understand what it is to work at some many different places to try to make money and have a company take our money like that. According to them, they need to pay their lawyers.
Paula of Novi MI (10/11/04)
I filled in a request for information form on their web site. Two hours later a sales rep called me. He told me I could get a free 30 day trial which included one free consultation from the law firm I would be assigned to. He said in order to do this he would need my information including my debit card #. He assured me over and over it would NEVER be charged unless I decided after 30 days to join.
After my first consultation I knew I did not want to join. I called and told him so. He said fine. I NEVER signed anything, never gave verbal confirmation I wanted to join. The only info I gave was no thanks. This occurred in late Dec. Thinking I had nothing to worry about I forgot all about it. Only to find out I had been being debited each month, $36. (for a total of $150) This began a long series of phone calls and emails.
I was told that since I gave my debit info I should have expected to be charged. Even though they had no information I had ever joined. Because of this Jay was fired. So, if he done nothing wrong I asked why was he fired. No response. They said the decision to refund my money would have to be up to the board. They eventually decided that I was not entitled to my refund.
The entire time everyone I talked to was was very rude. I explained over and over again how I had never joined and cancelled before the 30 days were up. As it was a free trial there was no need to worry about being charged. That what I was told right from the get go. Needless to say I am very angry about this and I know they are not entitled to my money for membership when I was never a member.
Richard of Hockessin DE (07/06/04)
After my local prepaid provider was unable to make a simple title change on a timeshare in another state, I called the 800 number and tired to cancel what I considered to be a worthless service. They informed me that they would put my account on hold for 30 days and send a form to end contract. The form said I could email or return the form to terminate service. What they didn't say is that although my account reminded on hold they would continue to charge me for being a member.
Calvin of Crestwood IL (04/02/04)
I was recruited as an Associate Member to Pre-Paid Legal under, what I discover later, were misrepresentations, deceptive descriptions and fraudulent representations of Pre-Paid Legal, the company, and the opportunity. After I paid my fee with my credit card, I found out that the recruiting Director for Pre-Paid Legal, used my credit card to pay for the memberships of other people, without my knowledge or approval.
Now, Pre-Paid legal will not refund either my own membership fee or the fee that was fraudulently charged by their Director. It turns out that this Director already had outstanding warrants out for his arrest in at least 2 states, but this recruiting scheme was given the wink and nod tacit approval by Pre-Paid Legal corporate in the form of its Executive Directors and Vice Presidents. Numerous faxes and phone calls have been ignored.
Norma of Houston TX (03/23/04)
I looked up the Internet for Attorneys referral Services, as I needed a lawyer to represent me in a Small Court Claim suit, in Harris County, Houston, Texas. Mr. Ballard answered my e-mail, and offer me this Service with Pre-Paid Legal Services Inc. I gave him my check card visa, with the correct information, and he promissed a Lawyer was going to contacted me not later than February 27th, 2004, I contracted these services on Feb. 25th 2004. As the severity of the case, I needed an attorney to file an answer to my law suit, and file also a Counter Law suit against the contractor that was taking me to court for services he did not rendered to me and materials he did not provided as he was claiming in his law suit.
I needed to file an answer with the Judge of the said Court, not later than 10 working days after the date I was served. No one contacted me from Pre-Paid legal Services, until March 13, 2004 when they withdraw the money for the first payment for my membership. That was approximately two and half weeks after I had to file my answer with the Judge. When I noticed the withdrawal from my bank, I contacte PPLS, Inc, inmediately, via e-mail, and I explained what has transpired since I hired them to provide me with an attorney. I e-mailed these people twice regarding my cancellation of the membership, Now they want to prorate my refund of the initial payment of $36.00 dollars, for services that I did not obtain from them, and for promisses that were not complied with my needs. As I worked as a paralegal for different attorneys in Houston, I contacted one of my ex-employers and he referred me to one attorney that handled my case, in the appropiate time limits requested by the Court. This is costing me extra money and put me in a risk of having a lien placed in my home, as Prepaid Legal Services, INC, made me waist 8 days of my time to file the answer, and put me in a risk of have to paid someone moneys not owed for services I did not received from the contractor referenced in this matter.
Alexandria of Memphis TN (02/20/04)
I've tried to use the service three times for legal purposes. They will send a letter to the company, making the matter worse, and talking to you like your brains are under the bottom of your feet. The reason we get these company is because, (1).Some of us cannot afford a full time Atty. (2). We think that we will get legal help for $22.00, a month.
Susan of Destin FL (05/20/03)
Every time I would call them to speak to the original person, who, by the way, was NOT an attorney, but a legal advisor, I would be put through an entire interrogation and have to tell the whole story all over again. When I would complain, they would tell me that I couldn't speak to the same attorney or his/her helper. That made me so angry. I insisted that I be allowed to since I didn't have the time to keep repeating everything and they woulkd keep me on endless hold while they conferred about me and how to deal with me, since I was making waves for them.
Anyway, the upshot is that I never got any advice from them that I needed and feel that I wasted the start-up money that I paid. The two that signed me up were a real pair. She professed her undieing friendship and he promised to always answer any of my questions. Neither happened. It was all for show, to get me to sign up and pay them so they could earn their commission. That's their bottom line.
This caused me major economic as well as physical damage. The fact that they never gave me the help I needed regarding the situation I called in about, my problem was exacerbated.
Tresia of Cabazon CA (04/16/03)
I inquired about this service last year and after giving all info required and tried to use the service that very same day I told them this is a run around and wanted to cancel they said 48hr to cancel or something and I faxed then a written request which after afew days they ask for that now this year they are sending me e-mails stating I am a new member and will be billed with my visa and the e-mail had my last 4 digits of my visa in it so they will be billing me and never can get anyone to fix this problem and I am about to have to change my visa card but this is not write because i have other people that need that number that i have aproved to bill me
Tresia of Cabazon CA writes (4/16/03):
I inquired about this service last year and after giving all info required and tried to use the service that very same day I told them this is a runaround and wanted to cancel they said 48 hours to cancel or something. I faxed then a written request which after a few days they asked for. Now this year they are sending me e-mails stating I am a new member and will be billed with my visa and the e-mail had my last 4 digits of my visa in it so they will be billing me. I can never can get anyone to fix this problem and I am about to have to change my visa card but this is not write because I have other people that need that number that I have aproved to bill me
Vic of Santa Monica CA writes (10/12/01):
I signed up for Prepaid Legal as an associate and for legal services on their web site. After about 15 minutes I realized that this company uses social security numbers to identify people. They pass them around to everyone and e-mail them in unsecured e-mail. I have tried to cancel my account immediately. Not one person was interested in helping me do this. I faxed my request and e-mailed my request.
On August 25th & 26th they charged my credit card $249.00 & $310.00 As of today I October 12th, 2001 I'm still not sure if they cancelled my account and have not received a refund.
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