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Christopher of Santa Rosa CA (12/25/08) I wrote a letter asking them to refund my mother's money as she is a senior citizen and really can't afford the money. They did nothing for me and I returned everything to them. They sent a letter back on Dec. 12, 08 refusing to refund her money. It needs to be refunded to her account as I did not use their service nor could I with the rude actions they took towards me. I was desperate in need of help and they absolutely did nothing. How can a company like this being in legal system get away with ripping off people. I am asking for her 25 to be returned to her account. Are they so desperate of need of money that they abuse senior citizens especially if they do not help. Amy of Round Rock, TX December 6, 2008 Amy of Round Rock TX (12/06/08) David of Brandon, MS November 2, 2008 David of Brandon MS (11/02/08) Teresa of Forest Park, GA October 13, 2008 Teresa of Forest Park GA (10/13/08) Patricia of Cape Coral, FL September 11, 2008 Patricia of Cape Coral FL (09/11/08) I spoke with a customer person on 9/5/08 and received a bogus facx number (800-811-4543). They stated that the Bank has to send them verification that they took the monies - even though they did in fact confirm that they indeed did not and will not cancel this membership and CONFIRMED they were taking our monies illegally. After attempting to use the bogus number I then emailed them at the email address THEY provided. I contacted them on 9/11/08. I asked for their other 800 fax number and was refused. I was then told that the original above number was bogus and then provided another number (which is a toll number). I asked to speak to someone in that department-she stated there was no one in that department and I would not be allowed to speak to anyone. On 8/19/08 they did in fact send us a letter saying that they were having difficulties accessing our account (we filed a claim at the bank against them) and wanted us to sign the document to keep our membership going. I told them we cancelled it over 11 months ago! Melba of Drexel Hill, PA August 12, 2008 Report Your Experience
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