Pre-Paid Legal Services, Inc.

Amy of Round Rock, TX December 6, 2008

Amy of Round Rock TX (12/06/08)
I keep getting a recording from the Pre-paid Legal automated phone and they're constantly calling my cell every minute or so and I need for them to stop cause everytime I call that phone # back, it's a disconnected service.

David of Brandon, MS November 2, 2008

David of Brandon MS (11/02/08)
On October 15th, 2008 i met with ravis in jackson mississippi. afetr talking with her in several occassions inreference to becoming an associate for pre paid legal. I explained to miss johnson that i was not interested in becoming a prepaid legal insurance customer because i was a paralegal and i could represent myself in most matters.

[She] misrepresented the pre paid legal company by telling me that she only need basic bank information and that i would not be charged for the legal insurance membership until i first became a pre paid associate, and that she could go on line that night and set up my pre paid membership and that i could start making money that night. The next day she called me and told me in orderfor me to become an associate i would have to further fill out background information, in which i told her that i felt that she was not being honest with me and that i was no longer interested in dealing with pre paid legal on any terms.

Several weeks later i learned that ravis johnson had ignored my request to not be considered for membership or for pre paid legal insurance membership and i was sent a legal prepaid insurance packet and was notified that my bank account would be charged every month for the 39.95 which i did not authorize her to do. This is out right fraud and misrepresentation of material facts in relation to the pre paid legal associate's membership.

My bank account is being charged monthly for a service that i requested not to be a part of.

Teresa of Forest Park, GA October 13, 2008

Teresa of Forest Park GA (10/13/08)
I became a member of Pre-Paid legal in 2006. I started having problems right away with them taking the money out of my account ahead of the scheduled time. That money was refunded to me and I didn't have any future problems with that.

In April,2007, I received a letter by the sheriff stating I owed for a credit card. I informed the sheriff at the time that there was some mix up but he said to just go to the court and file a written response. I did this and contacted my assigned attorney's office. I faxed the paper work to them and they wrote a letter for me to the attorney trying to collect. I continued to get letters from the collection attorney and EVERY time i got something i faxed it to attorney Jamie. She told me that the collection attorney cound't legally go any further because they had not produce the necessary forms showing proof that this was my debt.

In October 2007, I received a letter stating my wages were going to be garnished. I contacted the attorney's office again and this time was told by Kevin that she was not qualified to handle my case and i should have sent in a response to all of the paperwork that had been faxed to her.

I am a parent of 3 children. I need my full pay check. The purpose of getting this service was to direct me in the right direction. I could have messed this up on my own. And to think, I was actually paying for this service. I submitted a complaint to Pre-paid legal and was contacted by Cody. I asked him why I wasn't notified by Experian that this was placed on my credit report in July 2007. I was also paying for this service too.

He tried to deny it but I had proof because I had a copy of it. I looked up the correct person that this account belonged to. We have the same name only and I have never lived where she lives or lived when this credit card was opened. i was later transferred to Charles. He seemed like he was going to help clear up this matter in the beginning. he made a lot of promises to call me back after I faxed this and after I faxed that but that was a bunch of hog wash too.

To date I have paid 1225.27 in fees for an account that does not belong to me. I never went to court about this because I assumed the attorney I was speaking to knew what she was doing. The original garnishment was for 2093.55. The form I now know of as a Summary judgment was never mailed to me. I was instructed to pick up one from the court house. I had my old address on it as a mailing address. I never got it so I couldn't respond to something I didn't know about.

Patricia of Cape Coral, FL September 11, 2008

Patricia of Cape Coral FL (09/11/08)
Not only did this company NOT do what their contract states as their Services they ignored their own cancellation notice. We recieved their cancellation form via email. It was then executed on October 18th, 2007 and retured to them via eamil; facimile and US Mail. They have continued to take monies from our bank account ignoring their own procedures. We contacted them numerious occassions with promises that they would stop. They have not stop taking our money.

I spoke with a customer person on 9/5/08 and received a bogus facx number (800-811-4543). They stated that the Bank has to send them verification that they took the monies - even though they did in fact confirm that they indeed did not and will not cancel this membership and CONFIRMED they were taking our monies illegally. After attempting to use the bogus number I then emailed them at the email address THEY provided. I contacted them on 9/11/08. I asked for their other 800 fax number and was refused. I was then told that the original above number was bogus and then provided another number (which is a toll number). I asked to speak to someone in that department-she stated there was no one in that department and I would not be allowed to speak to anyone. On 8/19/08 they did in fact send us a letter saying that they were having difficulties accessing our account (we filed a claim at the bank against them) and wanted us to sign the document to keep our membership going. I told them we cancelled it over 11 months ago!

We have filed a claim with our banking institution; we now have well over 1,200.00 in banking fees as well as 7769.60 in membership fees that this organization has stolen from us. Our bank account is now in a freeze pattern until we can resolve this. I am unemployed and because of what they did, we do not have any monies in our account at this point. I am caught between our Bank and PPL who will not speak to them. What is amazing is doing one simple search on line you read countless of examples of this very thing against PPL.

Melba of Drexel Hill, PA August 12, 2008

Melba of Drexel Hill PA (08/12/08)
They took my money and did nothing for my landlord/tenant case. I now have to hire a private attorney to handle my landlord/tenant issues. Back in April they were supposed to handle legal issues I had with my son's SSI and they messed that up big time. It took 6 telephone calls to the attorney resolution department to fix. The secretary that was supposed to help me was rude and very ignorant. You would not expect that from a law firm!

Now here it is August and I had an issue with my landlord. You would think Prepaid Legal would have issued a letter on my behalf to my landlord. No they did not. Just issued me a letter notifying me of my rights as a tenant. Now the issue has been escalated and I now have to pay out of my pocket for something Prepaid Legal should have handled in the first place. I am not satisfied with their services nor am I happy with the way they handle their mistakes. A full refund should be issued to me for services poorly rendered.

I stopped paying them and they finally cancelled my membership! I am glad because I'm really tired of dealing with being on the telephone for 20 to 30 minutes to complain to Attorney Resolution about problems I've had with them. Even when you call Attorney Resolution--ABSOLUTELY NOTHING IS DONE!

Financially they owe me for all the months they charged me for services poorly rendered. The last straw was when they claimed they mailed me a cancellation invoice and I NEVER RECEIVED IT! They also told me that because I owed a balance that I could not talk to an attorney about my landlord/tenant issues.

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