Pre-Paid Legal Services, Inc.

Melba of Drexel Hill PA (08/12/08)
They took my money and did nothing for my landlord/tenant case. I now have to hire a private attorney to handle my landlord/tenant issues. Back in April they were supposed to handle legal issues I had with my son's SSI and they messed that up big time. It took 6 telephone calls to the attorney resolution department to fix. The secretary that was supposed to help me was rude and very ignorant. You would not expect that from a law firm!

Now here it is August and I had an issue with my landlord. You would think Prepaid Legal would have issued a letter on my behalf to my landlord. No they did not. Just issued me a letter notifying me of my rights as a tenant. Now the issue has been escalated and I now have to pay out of my pocket for something Prepaid Legal should have handled in the first place. I am not satisfied with their services nor am I happy with the way they handle their mistakes. A full refund should be issued to me for services poorly rendered.

I stopped paying them and they finally cancelled my membership! I am glad because I'm really tired of dealing with being on the telephone for 20 to 30 minutes to complain to Attorney Resolution about problems I've had with them. Even when you call Attorney Resolution--ABSOLUTELY NOTHING IS DONE!

Financially they owe me for all the months they charged me for services poorly rendered. The last straw was when they claimed they mailed me a cancellation invoice and I NEVER RECEIVED IT! They also told me that because I owed a balance that I could not talk to an attorney about my landlord/tenant issues.

Reginald of Rancho Cucamonga, CA July 1, 2008

Reginald of Rancho Cucamonga CA (07/01/08)
I have been with Prepaid Legal Servive for about 3 years. I found that there services was not beneficial for me. They had also started charging me extra fees because I was trying to recruit other people. When I found that I was not getting any benefit from that either, I started trying to cancel. It has been over a year and they are still taking money from my account. I have did everything they told me to do, emails calls, etc. But they still have not cancelled my membership. They stopped it for one month and then after that they started it up again.

Because I am now on a fixed income, their continued use of taking money from my account, has caused my other obligations to go unpaid and then an excessive amonut of bank charges added to my account. This problem has cot me close to 500, since my origal request for them to cancel. I really need help in this matter.

Barbara of Klamath Falls, OR June 10, 2008

Barbara of Klamath Falls OR (06/10/08)
I joined this organization hoping to get cheape representation if I needed it but I'm having a hard time financially and determined this is one expense I could do without right now. I've tried to cancel but they told me to hang in and maybe things would change but they haven't and I'm having as much trouble financially as I was. I called today to cancel and they gave me some song and dance about some form to fill out on e-mail but there doesn't seem to be anything and they said they would put a hold on my bank account for 30 days.

I need to get rid of these leaches-everytime I put money in the bank they've dipped their hands in it and I'm stuck with nothing left to pay other bills with. I can't go on like this-I am having a rough enough time as it is.

Jose of Huntington Park, CA June 7, 2008

Jose of Huntington Park CA (06/07/08)
Promised me legal advice and representation that I paid in advance for. When the time came, they completely refused any aid, despite the contract we had. p Never called me back on any of my inquiries or complaints. Most of their personnel and customer care agents contradict one another. Ignored all requests to refund my money. Clearest case of fraud I could ever think of.

Ended up having to go to court without representation. Lost over 500 in court fees and towing expenses...not to mention over 200 that I paid them for absolutely nothing.

Shere of Beverly Hills, CA May 7, 2008

Shere of Beverly Hills CA (05/07/08)
They will not send me the information I need to cancel my membership, on 3/18/8 claimed they sent an email to me for cancellation and 5/7/8 gave me an incorrect email for cancellation and continues to withdraw money from my mother's account. I am left on hold for 20, 30, 40 minutes each time I call.

They have improperly been withdrawing money from my mother's account and ignored the information given to them for my bank account since July 2001 in the amount of 26 per month and refuse to refund any portion of her money.

Jeffrey of Haymarket, VA April 22, 2008

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