Complain about a product or service

Bottom Line Books

Roger of Granbury, TX June 8, 2009

Received a bill today, June 8, 2009 from Bottom Line Books for their Yearbook 2009. This is the first invoice we have received for the above book. More importantly, we didnt order said book. Finally found a telephone number via their website ( one isn't listed anywhere on the invoice);after bypassing the automated menu, a Jeannie, or Gina, (she talked so fast I wasn't able to fully comprehend what she was saying), after giving her our demographics, I attempted to explain the problem but wasn't able to complete any sentences as she was talking the entire time, all the while explaining "that since we ordered a yearbook in 2008, and didn't call/write to cancel the subscription!, we were mailed a 2009 yearbook in January.

My attempts at stopping her to respond met with curt statements such as "I'm trying to help, I'm trying to explain... I attempted to explain that in 2008, the information sent with that book, and yes, we did order that one, did not spell out, anywhere, it was a subscription. When I wasn't able to outshout her, I kept requesting to speak with her supervisor, doing so in a calm, non threatening voice...after being put on hold for 5 minutes, she did come back on line ( a surprise in itself) to inform me her supervisor was "busy on another call".

By that time I was losing patience, so told her that was fine as I was going to contact Corporate; and I did. There again, the VP of Customer Svc was not available (probably had left for the day, but the operator didn't tell me that when I called). I left a call back number and will wait and see.

Now, we have ordered from this company off and on the past several years, to include the odd year book or two, never did receive the next year's yearbook without sending in a request form they sent out first! It wasn't an automatic shipment. Should I not hear back from the VP of Customer Relations within the next few days, my next call will be the Better Business Bureau.

Sharon of DeFuniak Springs, FL April 29, 2009

I purchased and paid for a book 6 months or so ago. Then a month ago, I received a book I did not order. I did not open it and the post office returned it. I received a bill yesterday. I am starting my legal file.

Jake of Mosheim, TN March 31, 2009

I ordered one book then returned it. I ordered another book and got it and liked it and paid for the one book. No others have arrived. I was well pleased with the service that I got from this company.

Texanna of Okatie, SC March 25, 2009

Bottom Line Books keeps sending me books that I did not order nor authorize. I have called on more then 1 occasion to ask them NOT to send any of their literature or books and to take me off their mailing list. I do have a specific record dated 6/15/08 requesting they not send any more material. I wrote this on a Summary of Account from the Subscription Service Center at Boulder, CO 80322. They do not include any phone numbers with their material.

I'm writing this to you because we (my husband & I) warned them that if we received any unordered material, we would contact you. I had initially ordered material through them which seems to have given them the right to keep sending me books and expect payment even though they promised to remove my name from their list.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.