Robert of Ft. Worth writes:
Several months ago I was late on a monthly payment to the Star Telegram. Mike, my delivery person, came to my house while I was at work. My wife and my 7 month old daughter were playing in our backyard.

Mike went around to the backyard and never announced himself until he was standing right behind my wife. She nor I have never been introduced to Mike so as far as she was concerned he could have been anyone, and it did scare her. Mike then told her that we were late on our payment. She told him that I take care of it and he would need to talk to me.

I did pay him by check, $10.95, but the check later bounced. Within the next few weeks my wife contacted the Star Telegram about cancelling our subscription. A week later, I contacted the Star Telegram myself to ask how much I owed to include the bad check. At the time I was in the middle of changing banks.

I was told that $12 would cover the bad check and the balance. I asked if that would cover the bad check again. And was again told that it would.

Three months later I came home from work and found a billing statement with a memo from Mike, stating that I had until July 30 to send him a money order for $21.95, or he was going to take it to the DA (District Attorney).

I immediately tried to contact Mike to discuss the issue with him, but was unable to get hold of him. I then tried calling the billing office and was given the number for Billy. I told Billy about this memo and how it upset me that I was being threatened after I was under the impression that all was well. Billy said that he would have his supervisor, Tim, call me back.

When Tim called me back I told him about the memo and how I was upset about it and felt that it was very uncalled for.

I also asked him three questions: