Sue of Adelaide, Australia, writes:
Faulty collection of rubbish bale. He collected it half empty and charged us full price. He gave my husband a hard time on the phone, in which my husband said he should collect the bale and be done with it.

He (Adam) came and collected the bale three weeks after and emptied the rubbish which we did not put into the bale atop our driveway ... and then collected his fee out of our letterbox which was placed there for him. But he put our other mail atop of the box. It being a windy day it could have blown away.

I rang him to ask why he did this. He was very very abusive on the phone, said I was uneducated, from the slums, etc. etc. For a man who is in business, I would think he would be careful in saying expletives to others!

It is purely the fact of his abusive language of a so-called business person to a client -- inferring to them that they are uneducated, feral and that their "Rubbish does not deserve to be collected."

Just because he lost our trade, does not give him the right to be abusive!