Complain about a product or service

Oreck Corp.

100 Plantation Road, New Orleans, LA

H. of Wichita, KS (9/25/05):
I purchased two Oreck air purifiers and have been very disappointed with them. The two units combined have not performed as well at collecting dust as the screen of my 21 inch TV!

I asked the Oreck store about the lack of performance and they say it is normal! They have been running for nearly a year now and have not required cleaning yet. I have examined the grids and they are barely collecting anything.

Damages: Allergies continue; dust in air is still a problem and about $500 wasted on the two units.

Lori of Springfield VA writes (6/11/01):
I was a contestant on a gameshow and won air purifers as a consolation prize. Oreck company shipped me five purifers to my home with my address on them. I had no need for them so I donated them in my community. They then sent me a letter about a month later stating that it was a shipping error and that I needed to either pay them $1500.00 or return the units immediately. Since I no longer had them that was impossible.

I sent them a letter and got no response. I called and was told I had ordered these units and must pay or it would be turned over to a collection agency. I sent another letter and requested a written response, and instead received another invoice this time stating it was my final notice before collection action was taken. Each notice by the way is for a different amount.

I did some research and found that under the Postal Reorganization Act, they cannot send me invoices and harrass me, as anything sent to your home and addressed to you is yours to keep. I had no idea that these were not included as my prizes.

I have had to spend countless time and energy on the phone as well as writing and responding to these letters. I feel I am being harassed and my credit could be affected.

Indeed, it's Oreck's tough luck. Lori is under no obligation to pay for merchandise she did not order. If Oreck continues blowing hot air at Lori, she should report them to the Postal Inspector.

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