Complain about a product or service

Titan Peeler

Marguerite of Apt. 2D, IN November 6, 2009

On 11/5/09, I order 2 Titan Peelers and also upgraded them. They should have cost 7.95 each; however, I upgraded them for an additional 9.00. The total should have been just under 25.00. When I entered all the information and was about to submit the order, which by the way I did not, I noticed that the shipping charges were in the amount of 15.98. So, to reiterate, I did not click on "submit order" instead I got out of the site.

When I looked at my email, I saw that the order had been placed. I immediately called Titan Peelers and was told nothing could be done for 24 hours. I called back early this morning, the 6th, and was told the order couldn't be canceled. It had already been shipped. I am furious and do not believe that it has been shipped. I was told to refuse the package. I live in an apartment and packages are often left outside my door without my knowledge, so refusing it may not be an option I have.

I do not want to pay this outrageous amount for shipping. I am furious and feel this is a disreputable way of doing business.

Angela of Garden City, MO April 19, 2009

I had the exact same situation with Titan Peeler. I wanted the buy one get one free peeler for 14.95 as seen on TV. When I placed the order there was no confirm page or this is your total page. I was charged 92.90. I imediately called the company. Had to wait about an hour and a half, they were not open yet. I was told I could not change my order yet because it was not in the system, and I have one day to cancel it so call the next day. I called back again later in the day to see if it showed up. Got a different person and was told the exact same thing. The next day I called, a different person again, I was told I was too late to cancel. The order had already shipped it out, but I can refuse the product when it came and be refunded the full purchase price and shipping. I was fine with that.

I called a little later to make sure I was given the same story, and I was. I was upset so I called again to the company and asked for a manager this time. Her name being Angela, I told her the order was messed up in the first place and they should take care of it, by this time I told her I no longer even wanted the product. She told me there was nothing she could do, that I could refuse the merchandise when I received it and I would get a refund of the purchase price. At that time I was so frustrated and upset that I hung up. After cooling down, I realized she said a refund of the purchase price, not anything else. So I called again. Another operator...I asked her if I could refuse the product and get a full refund, she said yes. I asked including the shipping and handling and she said yes. I then asked to speak with the manager Angela again. I asked her when I would received the refund. She said when they get the refused product back.

I said I will get the full purchase price and shipping and handling refunded to me? She said no, not the shipping and handling. I told her every time I had called (getting madder by the min)her operators, four in total(might have been five-I called many times)had told me that I would get the full total refunded including shipping and handling. She again stated no just the purchase price, they were wrong. I told her that she was either calling her employee's liars or herself a liar. I told her I would be contacting the BBB and hung up. I then called my bank and tried to cancel the payment which I could not. This order was done on 2/17/09 @ 6:35am. I called on the 17th and 18th multiple times.

Three days after I had been told that I could not cancel my order because it had already been shipped. TOTAL: 92.90 I refused the product. I recieved two refunds: one on 3/11/09 totaling 29.97, and one on 3/16/09 totaling 34.97. A total of 27.96 for shipping and handling. This for four potato peelers. Be careful.

In consequence I went through a lot. Did not get a potato peeler for my mom and myself. And got charged 27.96 for trying to buy one.

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