Complain about a product or service

Tristar Products

Jessica of Chico, CA November 14, 2009

I have attempted twice to order a part for my Jack LaLanne juicer, JUICER EXPRESS BLADE/FILTER. The juicer itself works fine, the blade is dull and need replacement. The first order was placed on 4/9/09 and was cancelled in July by Tristar company due to the item backordered. The second order was placed on 8/10/09 but was again cancelled on 10/7/09 by Tristar company due to the part being on backorder. In both cases, I never received a notice that you cancelled my order. Both times I have been placed on a waiting list to fulfill my order when the part comes in. Instead of filling my order when the part is available, my order is cancelled. I then have to re-order the part and be placed at the back of the line.

Roger of Helena, MT October 16, 2009

In December 2008-January 2009 I had ordered several sets of the Obama Inaugural Coin Set and Barack Obama Presidential Coin Collection/Limited Edition Barack Obama Colorado State Quarter...I had opened one set of each to see what they looked like and with excited eyes was disappointed. Due to school I put them away for about a month, until I had time to wait on line for customer service. As I had expected it took over 30 minutes and then was disconnected. That pissed me off, but I still tried again. After 15 minutes I hung up and decided to try another day. A week and a half later I tried again with the same results. So I kept trying everyday after that, only I would not wait but about 8-10 minutes and then hang up. Finally, another 2 weeks goes by and I get an answer. But, not with the answer I was expecting. I had explained the circumstances and they found my name and the date of purchase in their system. The Customer Service Representative then told me that I was past their return policy date and I could not receive any refund for the products.

I was Mad as Hell and demanded to speak with a supervisor; the customer service rep. told me that the supervisor will tell me the same as she had done. I did not care, but I'd rather speak to a Supervisor. It took over 20 minutes before anyone answered the phone again. The individual that answered was not a supervisor, so again I asked for a supervisor and was put on hold for another 10-15 minutes. The next answer was a supervisor. I again explained my disappointment with the products and wish to return them for a refund. I also explained why it has taken so long for me to return them. I wanted to get an RMA number from them so that I would know I was getting my monies back. After several minutes of battling back and forth he finally gave me two RMA #'s. Not thinking at that time due to the stress this has caused me, I needed two more RMA #'s for the last two bags. I packaged the ones that I had RMA numbers for and sent them back. I watched my checking account and it took almost 30 days before I saw the refunds, but at least I got them.

Now for the two I have left, I again called and it took some time before I got an answer (another week and many minutes waiting), Again the customer service rep denied my return, again I explained what had happened and asked for a supervisor and again explained what took place and asked why am I not able to return the product now--the last supervisor had authorized all the product to be returned and he failed to give me enough RMA numbers for the complete orders. That did not make any difference to the supervisor, he stated that was all he could do and apologized and stated that our conversation was concluded; with that he hung up on me. As you see, I was Steaming Mad and still am over this whole ordeal. I've sworn to never order anything from over the Television again and so far I've been able to resist. All I'm asking is for my money to be refunded to me as stated in the agreement in the beginning.

Carl of Coatesville, PA January 31, 2009

I ordered five Barack Obama Presidential Coin Sets. Which was suppose to consist of a Washington Presidential Dollar Coin, Kenndy Presidential Half Dollar, Hawaii State Coin, and the Illinois State Coin all with Barack Obamas picture imposed on them. All for 89.95 plus S&H. I recieved the Washington Presidential Dollar Coin, the Kennedy Presidential Half Dollar Coin, and two Hawaii State coins instead of a Hawaii State coin and an Illinois State Coin. After tracking down a number that I could call I was told there was nothing that could be done. There commercial which airs on television specificly states that you will recieve one of the four coins with Barack Obamas picture imposed and certificates of authenticity. All I want is what I paid for on the commercial.

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