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Xerox

Tonia of Blythe, CA March 30, 2009

I leased a Xerox WorkCentrePro 32 from Xerox. I was mis-represented and finally after months of complaining they have decided to drop the contract and give me the copier. After a couple of months I requested over and over a service agreement with them. They gave me quotes and made an agreement with me last week. The very next day they decided to turn this matter over to someone else that has basically refused to service this machine...NO MATTER HOW MUCH I AM WILLING TO PAY.

This machine cost me 530 per month for over 2-3 years. I am not happy. It does me no good to have a machine that will not work the way they promised, however it did make color copies...It was not net worked as they stated. What can I do and who may I speak with. I have plenty of documentation as well as the fact that every time I call them they state that this call is or may be monitored. Please advise ASAP. Thank you!

It has cost me a lot of my time and money. I can not make flyers for my real estate business. I have had to hire others to come and try to network this machine to the office system. I have had to change the office system to accomodate Xerox and it never lasts. I have spent hours on the phone. I have been so stressed out that I have made an appointment with my doctor. I do not know anything else I can do other than getting an attorney or getting consumer affairs to help me.

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