Complain about a product or service

Yellow Pages

Mark of Houston, TX November 18, 2009

Product Quality is non-existant. Their slight inuendo, allusions of performance never live up to reality. Don't believe anything they say. They make up stories about other's performance. You will not comprehend their contract. When they record your confirmation they will not be understandable. Their words mean something else, not what you think. But never mind this. All that matters is that you will not get referrals through their Internet Yellow pages. The Internet requires special skills to get referrals and this products has nothing to do with driving traffic to your business. They take advantage of desparate business people trying to get business. They know you will try anything. If you want business then you need improve your SEO, backlinks, articles, etc. This advertising medium is a complete loss of revenue for 12-15 months. Please do not be taken in by your desparation as many have been (incl. me). Keep your money and invest in your internet marketing knowledge. Run away as fast as you can.

Mena of San Francisco, CA November 2, 2009

I received a phone call from usyellowpagedirect.com stating that we owe them 479.95 for a twelve month level 2 listing on "USYellowPageDirector.com". First of all, I did not receive a bill/invoice from them and secondly, no one at the office authorized the listing. Our temp receptionist spoke with a representative from USYellowPageDirector.com and appeared to have authorized the listing. She is not authorized to incur any charges and there was no follow up since that phone call.

Immediately after finding out about the listing, we requested for it to be removed because no authorized personnel approved of the listing. Our company does not need to be listed on USYellowPageDirector.com. Also, there was no signed documents authorizing the listing. The UPS delivery man could have picked up the phone when the USYellowPageDirector.com representative called and pretended to authorize the listing.

We spent many hours dealing with Alex S., and she would not allow us to speak to her supervisor or manager. We should not have to pay for the listing we did not authorize. USYellowPageDirector.com claims we owe them 479.95.

Theus of Columbus, GA October 16, 2009

For about the last 15 years, my renewal of my Yellow Pages has involved their calling for a time to meet with me, a meeting to discuss changes in the ads, agreeing on changes if any, their e-mailing or faxing a copy of the agreement, my signing and dating the agreement and mailing back to them.

This year I decided not to do any more Yellow page advertising. They are saying I should have gotten a notice in July, and that if I wanted to cancel, I had to put that on the notice and return it to them. If I did not return the document, then I was "automatically" renewing. I did not get the notice they say they mailed, nor any confirmation from them that I renewed, nor a "thank you' letter that I had renewed, nothing. Nor has anyone at Yellow Pages said anything to, or given me any notice about this new practice.

I seems they have developed a preditory practice to renew advertising to get around the basics of honest business, a signed yearly agreement for advertising.

Jim of Wesley Chapel , FL October 16, 2009

My son signed up for an advertising campaign with yellow pages for his business. The sales girl sold him a package that included ads in the telephone book that he did not really want, but promised him a free website and guranteed first page on google for all his ads. The website took over 3 months to build, as they are built by an outside contractor in Atlanta Georgia, and are gauranteed clicks on google never came. They said we needed to metatags, What is a metatag? They gace us customer service phone numbers after numerous calls nothing got done. We are not computer experts nor pretend to be. We stapped paying after 4 months since nothing got done and still does not work. We have complained over and over again. The are threatening to sue for over 25,000.00 for this service. and have put us on collections. We cannot afford to pay them and feel we were ripped off as the sales people did not even know what they were selling. We have not recieved one call!

Guillermo of San Jose, CA August 12, 2009

I have a complaint with AT&T Yellow Pages since April 2009 and they are just avoiding my messages and calls and they do not give any resolution to my problem. They placed two ads for 2009 without my authorization and without a contract signed. I have all my notes with dates and names. I completely agree with John of Orlando, FL June 2, 2009 regarding filing or joining a class action against this company. It is difficult for small businesses to get anywhere with a complaint; that is why we must get together and fight this company. Their methods of doing business are wrong, unfair and fraudulent.

Rayna of Madera, CA 93637, CA July 24, 2009

In the year 2000, my name was listed under the telephone number of a competitor in town. I called AT&T to tell them about their mistake. They appologised. In 2001, they made the same mistake. I called again. The following 7 years I was not even listed under their free directory. In November 2008, I was contacted by AT&T to advertise my buisness with them. I refused because of the very bad previous experience with them. However, the sales person called almost every day and came to the office as well.

She appeared honnest and nice and I told her that I am moving locations and still have no knowledge of my new address. She insisted that I still should advertise with my name only, no need of an address. I finally agreed and accepted her offer. I was shocked not to find the large, color advertisement in the book and I called to ask what happenned. I was refered to a page number and recognised my add, but my name was not there. So, I was billed for an add WITHOUT a name and WITHOUT an address. I refused to pay for that add. I was told that I had agreed to it. In fact, I was e-mailed an add that clearly shows my name very clearly and I aggreed to that add, but it was not the one that was published.

In addition to the loss of clients due to the poor add, I am billed for about one thousand dollars and have problems keeping my phone lines at work because the AT&T advertisement is linked to my phone bill. I filed a complaint with BBB and this was not resolved because they keep on saying that I agreed to their add and refuse to even look in the yellow pages and see that my name and address are not there: what add is this if clients don't know who this is and where this is...

Karen of Santa Cruz, CA July 9, 2009

We have been advertising with AT&T Yellow Pages for many years. It is a relatively small ad, but nonetheless, we have been supporting the yellow pages for a long time. We have always approved our continued ad through the means of signing a contract each year. In 2008, out of the blue, we received a bill for advertising. We had not received in notice from AT&T prior to this. We immediately called our Sales Person to find out how they could possibly decide on our behalf to continue our advertising without our consent. We were told that we had been switched to an auto-renew contract. We had received no such notice. We were very upset with this process. The sales person was very apologetic and assured us this wouldn't happen again. We reluctantly agreed to pay the 2008 advertising bill with the understanding that future advertising would be done the old fashioned way, through a signed contract.

2009 came, and we received a notice that our advertising would again be run automatically unless they heard from us by a particular date. We immediately called and left a message for the same Sales Person, leaving a detailed voicemail reminding him of our previous year's conversation. In the voice mail, we asked him to let us know if we needed to do anything else. We received no further communication until we received the bill for our automatically renewed advertising. We called again and asked why this happened. The woman explained that there was something written on the original notice that explained you could only cancel auto-renew by sending a registered letter. This must have been in the fine print, because I only saw in bold print a phone number to call if you we had an issue. I am told we are legally responsible for this bill. This practice of auto-renew without signed authorization is unethical. They do not send their notifications via registered mail. There is no guarantee the consumer even receives the notice -- we received nothing in 2008. I don't understand how this practic is legal.

B of Paris, TX June 24, 2009

I took an ad out with these people april of 2008 and paid cash up front the book was supposed to come out June 2008. Its now 2009 and no phone book and I requested my money back and they said they could not give me my money back.

John of Orlando, FL June 2, 2009

Because of their deceptive sales and billing practices it is difficult for a small business to get anywhere with a complaint. Attorney fees, they also are aware of, are out of reach for most small business owners. I was hoping to find information on how to join or contact any on going class action related to this company. I did not authorize, approved or ask for any services related to their billing process. Their methods of acquiring authorization is wrong, unfair and may be fraud.

Z of Las Vegas, NV April 17, 2009

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