Complain about a product or service

Yellow Pages.com

bernetta of lima, NY October 16, 2009

I agreed to a one year contract and gave them a credit card on file. I paid them 24 a month for a year and now I am having trouble cancelling the account. I have cancelled my credit card and they are trying to charge it.

Martin of Carson, CA October 13, 2009

We signed up for a contract to advertize our business on the yellowpages.com for six months. We called to let them know that we don't wish to continue advertizing and we'd like to end this adverizing at the end of the six months period since thre is an automatic renewal policy. We have tried to speack to Costumer Service and to other representatives. And they indicate that I have to send a written certified request to Mike in Riverside CA and He would take it from there. However, when I spoke to mike over the phone he stated taht the only people who could actually cancell this contract would be Danna In St louis. I have triedseveral times to contact her. Without any success. I heve tried to speak to her sepervisor Customer Service. They send me back to mike Alitour. I have requested that gave me all the cancellation instructions in writting and everybody refuses.

Laurie of Brentwood, TN September 10, 2009

My bill went from 116.oo to 230.oo after they say I agreed to an "UPgrade" in my internet ad. I agreed to 153.oo total. I never agreed to 230.oo. The ad is targeting a city my business is not even located in. I have called numerous times to get this resolved and I get no where. They keep saying I agreed to it so it's binding for the next year. I never agreed to 230.oo or an ad in the wrong city. They won't fix it. I am not going to pay for it and now collections is calling me.

Thomas of norfolk, VA August 4, 2009

When I meant to discuss the services offered I meant with Apana and she told me she guaranteed it would improve my business and kept trying to talk me into it after I told her I was not sure over and over because of the money and how if it did not work my business would be in trouble. She guaranteed it would work for me and said she would write me a 60 dollar check and send it to me if I signed up that day. So I am sad to say I did it and it has been 6 months now and I have only gotten one 400 dollar job and I pay 365 per month. It is not like I am getting calls for jobs and just not getting the jobs I only get calls from people who are selling me stuff like other advertising, materials, etc.

I am struggling to keep my business going because I am getting no work and still having to pay on this until my contract ends in 6 more months. I could have put this money in another advertising area where it could have worked better. I was briebed into signing that day and will never do a 12 month contract with any advertising firm again.

Jehwa of Irvine, CA June 7, 2009

I applied to Yellowpage.com as condition as Google and Yahoo 1st page advertising about 1year ago. I have a phone recording (agent: Terry & Jeniffer). But the real advertise hasn't been same as original, so I complained to company several times by mail and phone. There was no correct response, just sending to me a billing statement. I paid for around 1 year billing statement in spite of different ads. I don't want to pay anymore. This billing statement is absolutely wrong. agent J. Severia called me (10:00am 5/15/09) that it will be finish billing statement in July. I want to refund all my payment for around 1 year and cancel.

Jack of Seagoville, TX May 12, 2009

They emailed me and wanted to build me a web site, for my candle business. the sales man Deveon said it would be a turn key operation, that I would'nt have to touch a thing. I said I better not have to for the price you guys are charging. Then he beganto give me these stats that he promissed that they would get me 60 qualified clicks a month and I asked him what determines a qualified click. He said that a qualified click is a click that a customer is more than likely going to buy from your site. He promised me 40 sales out of 60 clicks.

We haven't received one sale as of yet...11 days into the new site! And worse than that, they listed me on yellow pages.com without even having our site built or should I say "completed". So even if a prospective customer saw us, he could not buy anything!! He also promised that the site would be up and running in 4 to 6 weeks. It was 5 weeks before a "web designer" even contacted me. The designer told me that he couldn't do what I had been promised that your service would deliver! He told me that he would have to turn me over to another designer because he couldn't do the job. He did not even know what a "template" was!! I finally became so frustrated and upset that I called and talked to a manager, Scott (I am not sure as to the spelling).

After a long conversation on the telephone with him, he agreed to dissolve the contract. He said that he would get back with me if there were any problems with doing so. I never heard from him so I assumed that we were not obligated in a contract. I felt as though I have been lied to by every personal that I have personally spoken with regarding this great "business decision". Late last week I received a phone call from Devion Dancy. He informed me that our new site was up and running. I then told him that I believed that the contract had been canceled because of my telephone conversation with Scott. I believe that this company has no credibility! It is just rediculous that their employees feel that they have to lie to clients to get their business!

The new site that was "built" for me was just merely a few pages linked to my current website. I will have to keep my site host in order to maintain my site. That is not what they told me would happen. They said that I would be able to sever ties with my host.

Diana of Daly City, CA April 13, 2009

Diana of Daly City CA (04/13/09)
Issue: The advertising Agents from AT&T Yellow Pages (AT & T Yellow Pages 101 Spear Street San Francisco, Ca 94105) contacted me several times by email and phone, soliciting my business and asking me to advertise online at yellowpages.com as well as in the Yellow Pages book. One of the agents, called me on June 27, 2008, about online advertising with yellowpages.com, Before explaining the fees, the agent voice verified my authorization about advertising online with AT & T.

During the recording I realized that the fee that I am agreeing to is 455.80/month- so obviously I said that I do not want to advertise if I have to pay so much money. So the agent told me off records that she is going to offer a lower plan, and that I actually dont have to pay for it, until I have actual leads signing up for my service online. This offer, sounded really appealing to me, however I told the agent that I do not want to start the advertising program until I see the actual contract. She said O.K. and said to authorize the advertising, and then take care of the rest.

I never received a contract. (I only received it, when I contacted Steve G, (another agent), and asking him to cancel my advertising with Yellow Pages. I signed it and wrote CANCEL on each page and faxed it back, requesting cancellation.) Steve G and another agent (she said her name is Sherita), are working at the same company, but looks like they are competing agents. In my case Sherita signed me up for online advertising (yellowpages.com ) and Steve signed me up for advertising in the Yellow Pages book.

The way both agents were communicating with me, was very confusing. Moreover, they sent me the advertisement wording for approval, I made some changes and emailed it back to the agents. Apparently, they never considered the changes- they messed up the name of the company and the address of the business. Concerns: I never received any contract/bills from AT&T by mail, as I was promised. I kept getting continuous calls from similar agents who were trying to sign me up for their advertising plans.

I told them that I am not interested, and during one of the conversations it turned out that the contract that I faxed was disregarded, so the cancellation did not go through. So now, the AT&T kept sending Invoices to a wrong address. (which I never received!) During one of the phone conversation the customer service representative, apologized for messing up the address, but she continued on the excited? tone to congratulate me about being a customer with AT&T.(I never felt like one of their customers) Voice verification was done a few times, so its quite confusing to what I am actually agreeing.

I agreed to start the program, but I never agreed to pay, because I was told that I will receive the printed contract, so I could make up my mind about the further steps. At this point: I contacted an Attorney, he wrote a letter disputing the charges with AT &T. The attorney asked the company to mail a decision within 10 days. AT &T never followed up on that letter. Then I contacted San Francisco Consumer Protection. As a result I was supposed to receive a call from one of the AT&T agents to nullify the charges. Instead, they keep telling me that I still owe the amount. Almost each week they are increasing the amount that I owe. I believe that this issue deserves to be investigated and merits to be a class action.

Cindy of Oceanside, CA April 7, 2009

Cindy of Oceanside CA (04/07/09)
I was called by AT&T advertising and spoke with Chris J, he was attempting to get me to sign up for yellowpages.com advertising for my company Telephone Jacks. He was very misleading in ALL of our conversations, stating that I would receive at least 4-6 calls per week. We spent a good 3.5 hours (with my boyfriend conferenced in on many of the calls) between the two days of speaking about the offer and asking questions.

Chris let me know he would come up with a design for my company to post on yellowpages.com and then do a follow up. After we approved it, the billing would start, that never happened. He never called back and we found out that the ad just got placed without us approving anything. We complained to yellowpages customer service and they said since he only recorded 10 minutes of our conversation, that is all they can go by and during those short 10 mins I approved him to go ahead with the ad.

I am bery upset that it has been going on now for over 2 months and we have not had ONE CALL due to the yellowpages advertising. We screen our calls and ask each and every person how they heard about us. He completely misled us, and lied several times, giving false statemtns. We are now in a contract paying a huge amound of money for which we were mislead, and have not recieved any leads or customers due to the advertising. We also have left him 3 messages to call us back and he has not returned any of these calls.

We are now in a contract paying a huge amound of money for which we were mislead, and have not recieved any leads or customers due to the advertising. We also have left him 3 messages to call us back and he has not returned any of these calls.

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