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Yellow Pages.com

Angie of Virginia Beach, VA October 20, 2008

Angie of Virginia Beach VA (10/20/08)
persons continously called our phone asking to list our business. after repeatedly begging them not to call, they finally railroaded my husband into agreeing to sign up for a FREE listing on the web. my husbandagreed to sign up for FREE advertisement for our business and we received a bill in the mail. i called in early september and repeatedly told them to cancel the advertisement. they said they would cancel the add and we would not be bothered anymore. i received another bill in the mail on 10/17/08 in the amount of 79.90.

i again called them and told them again to cancel this add. i told them that we did not give permission to have them list our company information and that they claimed that the first time around it was FREE according to their conversation that was recorded. i was told that most conversations are recorded and told them that i would like to listen to the last one when i called and was told they couldnt find that recording.

i again told them to cancel the listing, spoke to a claire and she told me that effective today, 10/20/08 that the listing was cancelled and gave me a cancellation #. guess i have to wait till next month to see if it is true. my current balance is still 39.95 even though it was supposed to be FREE.

Joseph of Germantown, MD March 17, 2008

Joseph of Germantown MD (03/17/08)
I signed up to advertise with Yellow Pages.com for a year contract in 2007. Month after month I had little to no leads coming in. When I expressed my concerns I got no response from my account executive, her superior or customer service, all of whom I attempted to contact. I was told I would be called back to resolve the matter and nothing happened, no calls. This to me, qualifies as a breach of contract since I was told that help would be available to me whenever I needed it and I never received any. I canceled the ad/website as of November 2007 and yet I continued to receive bills and nothing in return. To put it mildly, I am distressed by the lack of professionalism of the part of Yellow Pages.com. Now the matter been turned over to a bill collector and I still have no idea as to what is going on. What are the charges and for what services? It takes 2 sides to make a contract, if services are not provided then there isn't one.

I made 2-3 payments (check their records) before I discontinued paying. I am a small businessman with no employees and a wife who is on a fixed retirement income. I could not continue to pay for ads and a website that were netting me nothing. It amounts to economic insanity. When you pay for a service you should be getting something in return. I simply could not and cannot throw money down a hole. At no time was I given a good indication of the amount of leads I might expect to get, but based on Yellow Pages reputation I felt it would be beneficial to try the service. It was a complete failure. I want the harassment to stop, the bills to stop and the ads/website discontinued. Please have an attorney contact us to resolve this matter.

Cheri of Alameda, CA November 23, 2007

Cheri of Alameda CA (11/23/07)
I was sold an expensive YellowPages.com ad and a Yellow Pages print ad over the phone by a very experienced sales rep. I agreed verbally over the phone to both ads. A few days later, I called the sales rep and said that after much consideration, I would not be able to meet the financial obligation of both ads and wanted to downsize my print ad and cancel the order for the on-line ad. I also sent this request in writing to the sales' reps manager. The sales rep downsized my print ad and I received a written contract to provide the ad details, sign and return, which I did. I never received a written contract for the on-line ad and never provided any details for the on-line ad, so I of course assumed that my cancellation request for the on-line ad was observed.

A couple of months later I was billed for the YellowPages.com on-line ad on my regular AT&T telephone bill that gets automatically paid by my business credit card. Only then did I discover that a YellowPages.com ad had been created and posted without my approval. The ad contained content I would never have approved; including my personal home address. It also misrepresents my business. I have never heard of an ad being placed without the content being approved by the buyer! I have tried to get the ad canceled by speaking with the sales rep, the sales rep's manager, and three people at AT&T/YellowPages customer service. I have faxed the original cancellation request now two times at the request of customer service with no follow-up or response by them.

My credit card went over its limit (39 fee) as a result of the YellowPages.com bill being added to my AT&T bill. I have since stopped the automatic payment and have only paid the portion of my AT&T bill that is related to telephone charges. As a result, I have received a notice from AT&T that all non-basic services will be removed from my account if the amounts due for the YellowPages.com ad are not paid. This would disrupt my business activities causing me to lose money.

Jeff of Rensselaer, NY October 23, 2007

Jeff of Rensselaer NY (10/23/07)
We contracted for 12 months with Yellowpages.com for listing services in New York State. We got terrible customer service, but stuck it out because we had a 12 month contract. Around the 12th month our debit card got lost and we had to replace it with a new one. The account had been automatically drafted throughout the contract.

We received a collections call saying that our contract had been automatically renewed and that we owe this year in payments. As this is occuring through a third party collector there has been difficulty demonstrating that the contract is unlawful. They played back the recording, showing that we agreed to the initial 12 months (which we never contested), but nothing else. They are threatening to ruin our business credit rating over this unlawful contract.

Thus far it is the threat of damage to our business credit rating, which is very serious because we are a newer business with very few accounts. These companies are acting unlawfully and refusing to obey contract law.

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