Adept Moving & Storage

Los Angeles

Van of Lynwood, CA November 11, 2009

The crew stood around for the first 30 minutes. Their ads, phone calls and paperwork say 'no deposit' but the moment the Black client shows up, a request is made for a 900 cash deposit. The foreman said he needed to write a contract and took another 15 minutes to fill in 4 lines over 3 pages.

Next, it took 3 men an hour to load a queen size bed and stand there, hold it while another made an effort to tie it down. They did not bring enough equipment and had to use my hand trucks. They took over an hour to disconnect the stove. They would not listen regarding how to get the refrigerator out, eventually having to remove the refrigerator door not the house door. They purposefully drove below the speed limit to extend the moving time.

One family heirloom antique was gouged badly. Everything to be moved had been prepared for weeks with boxes marked for either inside or the garage, separated at the initial loading area and these guys could not read English. When I called Anthony at the company, he claimed they would not move anything for free. I did not ask them to move anything for free. He would not listen to any of the complaints. The crew took many cell phones calls and cigarette breaks to extend the time. I do not suggest this company for any type of future work.

Eliot of Lake Balboa, CA July 6, 2009

I called in late May to schedule a move on July 2, 2009. I spoke to Anthony who assured me that we would get the biggest truck because we had a 3 Bedrroom, 2 Bathroom with a yard. I confirmed this on two occasions before the move (once I called him, the other time was the day before the move and he confirmed with me). The day of the move, they showed up with a little dinky truck. I was stunned. I asked the mover if that was the biggest trcuk, he said no, it was their smallest. I called the manager (Anthony) and he said all the big trucks were on "bigger" jobs so they would need to make two trips. I said that I would not pay for their travel time in between the two loads. He agreed with me and said they would not charge me for that time.

He called me back 2 minutes later saying that the owner was furious with me that I would make a demand like that and they were pulling the guys from my move and sending them to another job and I would have to find my own movers and Anthony was saying he would give me the number to a friend who "might be able to help me find a moving truck and movers." On July 4th weekend? Come on, I am not stupid. The movers already had loaded some of my things on the truck and I said I had to have them and so I reluctantly agreed to paying the extra charge of what turned out to be a couple hundred dollars for their extra travel time. I had no choice as I had to move that day and with a newborn baby, I was stuck and apparently, they took advantage of that.

Now, Anthony and the movers... I never met Anthony but he was always courteous to me on the phone. Not sure I trust everything he says but he was nice. The movers were courteous, professional, took their time and were very polite. They did a phenomenal job and all of our belongings were intact.

BEWARE: This company will find a way to separate you from your money. Do NOT use them! There are many comppaints about them and I should have heeded the warnings!

Joseph of San Francisco, Ca‎, CA March 22, 2009

Joseph of San Francisco, Ca‎ CA (03/22/09)
I had to relocate to San Francisco area. I looked up local movers with good rating and at least B rating. These guys had A rating with BBB. I checked their profile and called BBB. They had very good references. Let me just tell you, I had to move on Feb 28th.A very hectic, end of the month move. The elevator broke down just before their arrival. No complaints whatsoever, for the many steps they had to climb. Then I asked them to move a VERY heavy hutch that had to be carried down and up many steps. Again they were positive and very skilled.

They arrive on time, get the job done fast, and safe. They were helpful and suggested ways for me to get my things together is an organized manner. Most importantly, the charge was reasonable and they were very honest on their charge. I will highly recommend them to anyone have a need on moving service! Not only did my move happen super quickly, it came in under the quoted price. The guys were professional, personable and timely. Moving is stressful enough, it was a relief to see that our belongings were beings taken care of so well. This was my second time using Adept Moving and Ill continue to use them and refer to all my relatives and friends. They take great care of things - I highly recommend their service!

No damages, everything arrived in perfect conditon. Vladimir made sure everything was wrapped in blankets and shrinkwrap.

Erika of Alhambra, CA February 4, 2009

Erika of Alhambra CA (02/04/09)
Id like to complement Adept Moving company for the hard work that they do and for how they train their employees. This was one of the best moving jobs, totally hassle free. Our move was on 11/28/08 with Rob as the job foreman. Our family wanted to be amongst those to offer praise and thanks to your team. These guys arrived right on time and did a grand job. They were truthful in the beginning with their rates, earnest in reminding the team about proper lifting technique and to stay safe on the job and to keep the furniture free of damage. They were able to move all the heavy pieces of furniture that simply overwhelmed us. Your service made our move go very smooth. I have referred other customers to try your company and I am sure anyone would use you again and again. Many thanks!

Really outstanding and super professional.Your movers were excellent - Great service

Michelle of North Hollywood, CA November 29, 2008

Michelle of North Hollywood CA (11/29/08)
What can I say about Adept CompanyThese are hard working and punctual people. Thank you for all your help in getting me moved on Friday. I originally scheduled a move with a larger company, because someone in my office recommended them, but thank God I did not go with them. They showed up at my place 4 hours late just to tell me that they were tired and I needed to call their office and re-schedule for another day.

Since it was past 5 pm at that point I started calling names in the phone book with no help in sight. When I spoke on the phone with you, Henry, the owner, you were truly concerned for my unusual situation and really wanted to help. You called your crew of 3 guys to see if anyone would be to help, and your staff came through. Not only were your movers hard working and punctual, but I had never seen movers handle my belongings with such care. Our family wishes to offer praise and thanks to your moving crew.

Our move was on 10/28/07 with Yury as the job foreman. The guys arrived right on time and did an excellent job. Foreman was very serious in reminding his team about proper lifting and moving techniques to stay safe on the job and to keep the furniture free of damage. Your team was able to move and maneuver heavy pieces of furniture that simply overwhelmed us even thinking about doing it ourselves. Your service made our move to go really well. I have referred other customers to give your company a try and put in a good word for you with our realtor. When someone asks me who do I know of a good moving company - I will always say I know of a great moving company call Adept Moving .

They were on time and cooperative, anything I said, they did for me. Nothing bad I can say, great company to deal with.

Gary of Burbank, CA October 29, 2007

Gary of Burbank CA (10/29/07)
Recently I hired Adept Moving Co. to move my stuff from Silverlake, Ca. I cannot say enough GOOD things about the company. They made it soooo! stress free and easy for us. They are truly professional and accommodating. The two workers were excellent, hard working, pleasant, and very careful with my stuff.

I was so worried that the 10X10 was not going to be big enough but I was reassured that everything would fit and it did! We will be buying a house in the near future and we will certainly use Adept Moving Company. I was not overcharged like with the company I used before and whatever they said they would do they did, including providing free wardrobe boxes. I would HIGHLY! recommend Adept Moving Company to anyone who needs to be moved.

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