All My Sons Moving

Read All My Sons' response to some of its customers' complaints.

Gary of Grans Prairie, TX October 7, 2009

We contracted All My Sons to move our grand piano from Carrollton TX to Grand Prairie TX. Prior to the move, we fully described exactly where the piano needed to be moved to (upstairs). Upon arrival, the movers said they did not have enough people to move the piano upstairs. This was on a Saturday, so they rescheduled the move to occur on Sunday. Sunday morning, we received a call from a driver who was looking for the location in Carrollton to pickup the piano. (AMS had kept the piano overnight.) We waited all day Sunday for delivery and they never called again or showed up. On Monday, we called and they did not realize the piano had not been delivered. On Tuesday, we finally get the piano delivered and it was damaged. The keys were all shifted and unplayable. The wood music stand was broken, and the finish was damaged in several places. I contacted AMS to inform them of the damage and start the insurance process. I never got a callback. When I did finally speak to someone in "customer service", they told me the damage incurred is normal for a move, and all pianos need to be tuned afterwards. We called a piano repairman who told us that real piano movers would have locked the keyboard prior to moving the piano. So moving our cherished family heirloom caused us several days of worry, frustration, and heartache. Mistakes happen, but AMS was uncooperative and unresponsive to my calls. But they have our money. Thanks for nothing All My Sons Moving.

Toma of West Palm Beach, FL September 5, 2009

Our 3rd-floor neighbor was moving out, and had contracted "All My Sons Moving". The truck /crew showed up at about 7:30 on Sat morning. They woke us up(and others)with the excessive noise they were making. This is a 3-level apartment building, no elevator.They were dragging their aluminum handtrucks up the stairs instead of carrying them, and letting the loaded handtrucks drop from stair-to-stair on the way down. This really beats up the handtrucks, furniture, and makes quite a loud "boom" each time it hits a stair that reverberates through the building. They were also laughing, and talking very loudly, joking around as they worked. They knocked down one of the EXIT signs in the stairwell, and just left it hanging. I worked for a moving company for two years (as a mover) in the mid-90's, and believe this is very unprofessional behavior. It would not have been tolerated at the company I worked for. After about 45 minutes of this, I went out and politely asked one of them to quiet down. He laughed at me and continued to drag the handtruck up the stairs. Another one came up making a racket , and I asked him to quiet down, again very politely. They stopped and became belligerent and confrontational. Several of them gathered around me in an obvious attempt to intimidate me. I called the number on the truck and spoke with their dispatcher, who was polite and called the work leader right away, and they began working much quieter. Several times afterward however, they started wrestling and slap-boxing each other right outside my window, it was clearly an attempt to intimidate or mock/insult me. The company had seemed responsive, but this particular crew was extremely rude, immature, and unprofessional.

Stacey of Chicago, IL September 2, 2009

DO NOT disregard this review, especially if you happen to be moving on a busy moving day like the last of the month. Similar to the reveiw below from Jen S., All My Sons Moving and Storage randomly canceled on me the morning of my move. In the weeks proceeding my move, everyone on the phone had been friendly and accomodating. However, on the day of my move, this same company became extremely unprofessional and unethical.

To make a long story short, I had to be out of my apartment by noon on September 31, which I had made clear in scheduling All My Sons to move me, and they said they would be at my apartment to move me between 8:30 and 9 a.m. The next tenant was actually moving in at noon. Three days before my move, they emailed me, stating that I was supposed to call and confirm my appointment, which I immediately did. In fact, on Friday, August 28, at 5:36 p.m., I spoke to a very nice young lady about the details of my upcomg move for exactly 9 minutes, which I know because the call is still in my "sent calls" on my phone.

I confirmed my appointment, yet All My Sons had not shown up by 9 a.m., so I called around 9:20 to see what the holdup was. The All My Sons scheduler said they had to cancel my move because I had never confirmed it with them -- which was entirely untrue. I have a 9 minute sent call to their phone number 3 days before my move where I spoke with their confirmation agent and ironed out all the details of the move. Did I mention they took my credit card number for a 50 deposit? They were clearly lying and had overbooked or something.

When All My Sons canceled on me at 9:30 a.m. and I had to be out of my apartment by noon, I called around for a mover immediately. Clearly, it was the last day of the month, so most other moving companies were completely booked for the day, and especially the morning. (The other moving companies did, however, laugh when I told them All My Sons was a no-call/no-show on my move -- apparently their reputation proceeds them. One guy told me that All My Sons had done the exact same thing to his buddy the weekend prior, with the same "no confirmation" made-up excuse. It truly seems that they intentionally overbook on big moving days to ensure that they have constant business, rather than turning any client down in the first place. It seems like that's what happened in Jen S.'s review below also.)

Needless to say, NEVER USE ALL MY SONS. When I called this morning to make sure I would be getting my 50 deposit back, the man I spoke to actually had the audacity to say I was RUDE TO HIM on the morning of my move. Apparently, when he canceled on me 2.5 hours before my lease expired, I hung up on him. OF COURSE I DID -- I only had 2.5 hours to find a mover. I'm generally a very considerate person, so that was pretty insulting. Ugh, these guys are HORRIBLE and I cannot believe how rude he was to me -- he must do this to people all the time and be very used to it. And by the way, he hung up on ME when I stated I would be reporting their business practices to a state agency.

Brenda of Little Rock, AR September 1, 2009

I contracted this company for a move I was making from Little Rock to Jacksonville. I was living in a two bedroom apartment and was told by Jason that this was no more than a three hour move. Two weeks prior to the move Jason advised that the movers would be at my house at 9:00 a.m. The day before the move, Jason called and told me that the movers would not be able to get there until sometime between 12:00 and 3:00 p.m. When the movers arrived they were already complaining that they had just completed a large move and were tired.

To make a long, frustrating story short, this move took these guys 6 1/2 hours and I was charged 714.22. I called Jason and told him how disappointed I was in this move and he offered to refund 45 minutes.

As of this writing this refund has not been credited to my card. By the way, they also ran the leg of my sofa through the wall and left a big hole in the wall. They didn't even have the courtesy to tell me about this incident at the time. DO NOT USE THIS COMPANY. THEY WILL RIP YOU OFF.

Jeff of Port St Luice , FL August 23, 2009

Stay the hell away from these crocks!! They add a 20% fuel charge even when they perform labor with no truck!! I am already in talks with the attorney general to revise this law.

A 380 move turned into an 975 nightmare. Stay away!!!!!

Mike of Haslet, TX August 23, 2009

On May 21st, 2009 we were moved by All My SOns Moving. What started out as a good move with wrapped furniture and careful movers all went downhill. When we felt comfortable enough with not monitoring the movers they stopped wrapping our furniture as was advertised and just started throwing furniture on dollies and dragging it out doors. After the move they charged double what we were quoted (almost four hundred dollars for large furninture only and two hours)and I inspected most of my items and wrote down damages.

I filed a claim on June 6th on a notorized form, with pictures and filled out what I expected of this company. On July 10th I once again faxed a notorized form stating I would accept 159.00 (just a pittance of the damage they caused) and have been waiting for this check ever since. Calls to their company result in lies. First one says the check was sent on the 12th of August and a call to a man named Cler who said he was the owner on Tuesday the 18th of August said he would stop payment on that check and send another out that day. We still have nothing. I would never recommend this company to anyone and have every intention of reporting them to TXDOT, State Insurance Board and Channel 8 news.

justin of bloomington, IN August 13, 2009

I set up an appointment for them to be here between 12 and 3 pm and they got here at 6. I had to have my stuff in storage in Indianapolis, an hour-and-a-half away by 9 pm because the gates lock for the night at the storage place. The movers then tried to extort me for a hundred dollars to keep my stuff on the truck all night. They were very rude, particularly given that they were 3-6 hours late and had put me in this predicament. This is clearly a scam they run to extort people for more money. Don't do business with these people. They also don't have their own trucks like they falsely advertise on their webpage. They rent them, not that that should make any difference as far as what the customer pays.

Nat of Dallas, TX August 12, 2009

We were RIPPED off by All My Sons. One my first call to them, they were extremely helpful and nice and said they would arrive between noon and 3 and it would be 80/hr. They would also bring bubble wrap to wrap up my tv for safe transporting. Around 3:30pm I called to check on their status and they said they were running a little late - duh. and would arrive around 4pm. ....

At 5pm I called again to check on their status (they NEVER called me to let me know they would be hours late). They said the driver was 10 minutes away. .... I called again at 6:15pm to find out the driver had gone down the wrong street and was just sitting at a dead end looking at a map. So, I gave the driver instructions. He never showed.

I called again and gave him instructions again. They FINALLY showed, SEVERAL hours late. My roommates were moving out at the same time with a different company. All My Sons took twice as long to move 1/2 as much stuff to their truck. Same story with the unloading. In the end, our stuff was finally in our new place (walls very scratched) around 9:30pm. We were slapped with a 400 bill at 89/hr instead of the 80/hr I was quoted. (Roommates with twice the amount of stuff were moved in less than half the time and were charged 160.)

1. They did not bring the bubble wrap to wrap the TV. 2. We were charged a 'traveling fee' - they were 3 1/2 - 6 HOURS LATE! 3. We called customer service and the man we talked to was extremely rude to us. They took nothing off our bill, hardly apologized for the inconvenience and were surprised we wanted to cancel a move we had scheduled for 2 weeks later. Moral of the story - this was the worst moving experience EVER. Worse than when I moved from one city to another.

When I called to talk to someone about it and cancel the next move we had scheduled I talked to three people and each was equally rude. *Note: the actual movers were very nice, the company was not.

Allison of Canton, GA August 4, 2009

Ernie, Salesman for All My Sons, came to my home and we toured as I showed him what I needed to be moved professionally. I explained, as a single mom, I have a limited budget so I just needed the furniture/heavy stuff taken and I would move the boxes, and other smaller items (lamps etc). At the end of our visit, he printed out a list of furniture etc. that he said they would take on their truck. Saturday morning, George- the team lead says there is no way all my furniture will fit on the truck. I called Ernie immediately, but his phone was answered by someone else who said Ernie was in a meeting all day. So, George said they will start packing the truck and see how much they can fit.

When they had the truck filled, I still had 3 beds, 2 chairs, and plenty of other things that needed to be moved. George had me talk with Jimmy who was yelling at me and telling me there was nothing they could do. He never offered another truck, or any other solution. Just said, "if there's no room on the truck, there's nothing I can do. You paid for 1 truck load." I said "No, I paid for you to take the furniture on the list Ernie gave me." I'm paying by the hour and spent 1/2 hour on the phone with Jimmy arguing about whether I've paid for 1 truckload or 1 truck to take all the items on the list as promised by Ernie.

I called Ernie 3 more times and spoke with Steve each time who assured me each time that Ernie would call me back within the hour. We arrive at the new house and I'm asked to pay before they offload my furniture. George estimates how long it will take them to finish and they charge me according to his "guess" and say they'll refund if the time is less.

Then there is another issue- my bed won't go up the stairs. It just won't fit into the opening. There is another way, but George puts me on the phone with Jimmy again who is yelling again that I have to sign a waiver so they can try an alternative method of getting it up the stairs. Jimmy hangs up on me. Then I receive a call from Steve, the "owner". At first he won't give me his last name. He tells me I'm ridiculous for thinking all the stuff on that list would go on 1 truck. He tells me I'm ridiculous for thinking I was paying to have my furniture moved, and that all I was paying for was for 1 truckload and whatever fit in it.

After calling me a liar, he was denying his salesperson told me they could get my furniture in 1 truck. He wasn't there, he doesn't know what Ernie said. I had a friend/ witness who heard everything. In the end, Steve's solution as to how I was to get the remaining furniture to my new house was for me to continue paying the per hour fee and have the guys go back with their truck to get the rest. I told him I would not pay a dime more to them. They had promised to move all my furniture (which was on that list) and had not fulfilled that promise. Then Ernie called me. He began asking questions and denying he had told me what was on the list was promised to be in the truck. He was talking in a parculiar manner so I asked if he was recording the conversation and he said he WAS! He had conferenced in Steve and was RECORDING the phone call. I said, well that's ok. You can all hear that you lied to me and that you deceived me.

Nixa of Las Vegas, NV August 4, 2009

Where to begin...this company is a COMPLETE RIP OFF. We had used them before to do a move and were only charged 85 for an hour move (which included the drive time). So we figured we would use them again when we moved less than 1 mile up the road. We called and were told it was going to be 98 for the hour and drive. The movers showed up early, had us sign the paperwork, and did a good job packing our stuff into the truck. (And that is where they get you!

They make you sign when they get there and, then AFTER you sign, they fill in all the blanks) When we arrived at our destination, I received a phone call stating that I owed 294! I was confused as to why I was being charged triple the amount previously stated. I was told the drive was 98 and the move was another 98. We had 15 minutes left on our hour but the driver had told the company we still had an hour left. All we had to move was 12 boxes (which was easily moved with a dolly), a bed, tv, and a few frames. There was NO way we needed movers for 2 hours!

I asked to speak with a manager who, instead of being courteous to the customer, started getting irate and HUNG UP the phone on me mid sentence!! I refused to pay anything more than the amount quoted when I made the reservation. The manager (Steve), called the movers and told them to drive off the lot. Needless to say, my boyfriend threw a fit and refused to move from in front of the truck.

I tried to call him again and see why we were being charged so much, once again he got an attitude with me and hung up on me. We called our lawyer, who then called Steve. Steve rudely hung up the phone on her! The movers (who were quite nice, considering the situation), told us that Steve had called the police on us for refusing to pay. For a company who "boasts" excellent customer service, they sure proved to be the complete opposite.

When I finally got through to Steve, he started spouting off about how the tariffs and taxes and rates are constantly changing and that the longer we took to pay the MORE our bill was going to be, as if that explained why we were being RIDICULOUSLY over charged. At this point, I was beyond frustrated and called the cops to come down.

Steve never called us, instead he kept being an ass (yes, pardon the language but this was the rudest, most immature man I have ever dealt with). My boyfriend finally said he would pay the 294 so we could just get everything moved in our unit. We were then told that we owed 364 because we refused to pay and were still on the clock!! Unbelievable company!! I do NOT know how these people are still in business! We are in the process of reporting them to the better business bureau AND the licensing department. This type of behavior is UNACCEPTABLE! We will NEVER do business with these people again and tell everyone we know to avoid them as well.

In the end, we paid the total and got our things moved out of the truck. We had to call again to receive a receipt of payment after Steve yet again, HUNG up on me. I didn't yell or scream ever at this man and he felt the need to hang up and act like a child. We called corporate who didn't seem to see any problems with the situation and said there was nothing they could do since it was a family owned business. I was told to write a letter and maybe Steve would see the error of his ways....

NEVER DO BUSINESS WITH THESE PEOPLE! HOW ARE THEY STILL IN BUSINESS?! There is a whole site devoted to complaints and issues with this company. They have been fined for unethical business practices. AVOID THEM.

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