Complain about a product or service

All My Sons Moving

Alia of Columbia MD (08/20/08)
On 6/22 All My Sons moved me out of my apartment.First, All My Sons quoted different rates. Upon moving me out of my apartment Damon quoted $109 per hour for 3 men when the moving men arrived they charged me $129 per hour for 3 men, then Damon quoted 10% for fuel, they also charged me $150 for 3 craters (did I really need three craters?) and they charged me 12% for fuel instead of the 10% and I had to fight them for 2 weeks to get reimbursed $199 back.

Then in good faith I allowed them to move me in my townhome (what a big mistake). I spoke to Tabbath on 8/13 explaining to her what happen last time with the miscommunication with the rates, she quoted only $109 per hour for 3 men. When they arrived once again the rate jumped to $119 per hour for 3 men, but only this time they charged me for a minimum of 4 hours although it took them only 2 hours instead of 4,Tabbath left out that part (LOL). I had to ask the moving men to put the parts back on the dresseres and beds (I thought that came with the job).

Then this is the big one, they brought in a cheap and I mean cheap version of my living room furniture and kept asking me, are you sure this is not yours? I know my furniture (which I paid $2000 alone for just the sofa and love seat). Putting the icing on the cake All My Sons toke $800 off of my credit card before I received my living room furniture.

I called the office and once again spoke with the manager he stated we charged you $800 because we gave you service. I told him what services when my living room furniture over $4000 in value has not been returned and I feel that the services were not rendered. I noticed on the All My Sons internet site all of the other complaints in regards to the same matter (rates and missing furniture) if I had saw this before I saw them in the phonebook I would had never took chances with All My Sons.

Wendy of Katy TX (08/19/08)
Three months prior to my move from Denton, TX to Katy, TX I called All sons moving co to get a quote on what it would cost to move.Three days later some one contacted me and said it wa too early for a quote to call back closer to the moving date and someone would be happy to come give us a quote then. So I waited and i wanted to use this company because of the website, We treat you like family. So closer to our moving date I called for someone to come out to give us a quote the guy told me that he did not qoute for Denton area so he would have someone call me that did. A week and a 1/2 went by and nobody called.

I was getting nervous because moving time was soon. So I called and told the guy that I was waiting for someone to call me back regarding an in house quote and needed it fast. He told me that I did not call his company that i must have been mistaking. I told him no, I called this company and no one has called me back. He argued with me, which I should have gotten the hint right there NOT to use this company but he kept telling me not to worry because All Sons treats you like family and we will take care of you.

By the end of the conversation he quoted my a moving price of 1400.00. I accepted. A little much but I figured it was because of gas prices being so high. So, moving day is here, I had all the boxed packed and in the garage. Furniture was in the front room by the door, beds taken apart. They had to do nothing. I have moved 6 times in the last 5 years and it takes my husband and I 2 hours, if that, to unload the biggest truck you can rent from Yellow Truck (Budget)it took 3 guys, 2 big, 1 little, 3 1/2 hours, you gotta be kidding me. I have never seen this in my life. We should have moved ourselves. We have used a moving company before out of Tulsa, OK and they were AWESOME!!

These guys from all sons show up 1/2 hour late, I invite them in show them what needed to be moved. One of the guys said in a very mean tone You have to put your dog outside or I'm not moving anything! I thought excuse me, you come into my home and tell me to put my dog out side, whom which had on a leash and I was holding him, ouside into the 100 degree weather. I a very shy person and never speak upi for myself so I put the dog outside. They moved so slow, 2 of the guys sat in the truck most of the time and ate McDonalds. Eating breakfast on MY TIME!! They had a 5 hour drive ahead of them, they couldnt have eaten then? Then the mean guy comes into my clean kitchen, goes to the sink and pours water over this head, it goes all over my counter tops and floor. I have nothing to wipe it up with of course.

So finally when they are all packed up they go to start the truck and it didnt start. I was kind enough to try and give them a jump did not work so they called into the office and was sending someone for help. One of the guys said to me, they stopped your time. I took off for Katy and wondered what he meant by that. The office did not mention anything about being timed????

I get to Katy and told my husband all of the above so he was upset with them, not to mention now they are 2 hours late for delivery. They did not call to let us know what was going on. So I called, got transferred a few times and then they told me they would be there soon.

When they finally got here they slowly started to unpack the truck and the mean driver told me once again, rudely, to put my dog outside and stay and stand in the garage so I could tell them where to unload the stuff an what room to put it in. After they were done, they told me the cost was 2,250. I almost had a heart attack. 900.00 more than the quoted price, not to mention the truck broke down and they ran 2 hours late. To make a long story short my husband was on the phone with managment and they settled for 1700.00 which was still a total rip off. So lesson well learned. Never use All Sons moving!!!!

We moved into a brand new home. The movers had total disregard for our home. There were huge marks in the walls going up the stairs. The doorway wood was scuffed and damaged.

Evelyn of Woodland CA (08/11/08)
On August 6, 2008, two men, Lamont and Danile arrived at my apartmet at approximately 9:00am to move my one bedroom furnishings and boxes to a nearby storage unit. The entire time Lamont and Danile worked at an extremly leisurely pace, lingering around the truck and doing nothing at times. I carried as many items as I could to the truck just to speed things up. When I asked Lamont what time he thought they would be through, he shouted at me in an angry manner we're doing the best we can. At that point I felt uneasy with Lamont's aggresive behavior. I communicated as much as I could with Danile not wanting to anger or upset Lamont again.

 Once we arrived at the storage shed Lamont stated that it would take two hours to un-load the truck for a total of five hours moving time. I felt I was being taken advantae of, but I was advised in advance that I would have to pay once we arrived at the storag eunit so I had no choice. The storage shed is located in an inside climate controlled unit. It required Lamont and Daniel to walk a short distance to my unit. After they loaded my sofa and love seat in the unit, I had to advise them to move them again and stack the sofa and love seat on their ends so there would be enough room for the rest of my things (had they not, there would not have been enough room for the rest of my belongings).

At one point, Lamont overloaded the cart and one of my end tables fell off. It did little damage to the table and I'am not concerend about the damage. However, Lamont responded by continuing on his way while Danile picked up the table. When time was reaching the five hour limit (2:00pm) Lamont kept repeating We're on our time now we have to move faster and he began working in a much faster pace. I said to Lamont I knew you could move faster. At that point while Lamont and Danille were walking around the corner I CLEARLY heard Lamont yell [expletives] and he continued to yell and use profanity while walking to the door.

At that point, I became fearful. When they came back Danile moved the last few boxes in the unit and Lamont gave me paper work to sign including an evaluation. Fearful of what Lamont would do had I trufully filled out the evaluation, I wrote that I would contact the office with my comments. I phoned the West Sacramento office the next day and complained to Penny in the office. Penny said she would pass my complaint on to the supervisor, Anthony. I have yet to hear back from Anthony or anyone.

Being over charged by at least $100.00. The move shoud not have taken more than 3.5 - 4 hours maximum. However, the worst consequence was being exposed to this kind of abusive and threatning behavior from a hostile employee of a service agency that I hired.

Jennifer of Herriman UT (06/26/08)
This was the worst experience I have ever had. They quoted me 6 hours and then charged me 9 (8 hours at 119.00 and one hour of over time at 175.00 an hour), they quoted me free wrapping of my furniture then charged me for it, they have a satisfaction guarantee but are not living up to it, they broke hundreds of dollars of my irreplaceable items, and the crew was about as slow as they could get. The office manager wont return my calls and I had to file a complaint with the BBB (they have 34 complaints in the last 36 months on the BBB web site).

When I called for the moving quote they said it would take about 6 hours to move our 4 bedroom house. They quoted me 119.00 an hour. We moved almost everything we had to the garage and had it stacked so all they had to do was roll it up the ramp into the truck to save some time. They took over 4 hours to load it and my family was out there helping to load the truck for them. They could not read a map so they had to follow me to the new house where they took another 4 hours to unload it. They dropped most of my stuff into he garage not the house because they could not figure out how to get the furniture through the doors. They made me sign the paper work and pay before they even unloaded the truck and made it very clear that they would not unload the truck until I paid them.

As I am unpacking I am finding that they broke most of me holiday decorations, antique china, furniture and my washing machine. Through all of this I called into the office to complain about how long they were taking and the office manager, Jeff, yelled at me and called me a liar about how poorly they were doing. When they were unloading the truck I tried calling several more times and he was refusing to take my calls and never called me back. I have now had to file a complaint with the BBB. On the BBB site they have had 34 complaints in the last 36 months, that adds up to almost 1 a month for three years, and that is just the Salt Lake office. To top it all off I had to rent a truck and go back for all the stuff they did not get that day and 2 of us had to take a day off work to do it. Dont trust them to do the job right.

I lost about $800.00 in broken items that I have to replace and several hundred more that cant be replaced, $400.00 in extra charges to them, $500.00 in lost wages and $300.00 to rent a truck to do the rest of the job that they did not complete.

David of Pelham AL (06/22/08)
We are moving to a different state and I was all ready there not able to come back for the move. My wife contacted All My Sons Moving Farmers Branch, TX 75234 about moving our furniture and belongings from our home we are selling to a storage unit while we are waiting for our new home to be ready. My wife had all the items boxed and ready to load. There was not any boxing to be done, simply to load the truck and unload it at the storage unit.

The representative she first spoke to gave her a rate of $153.00 per hour and said it would take two to three hours for the move, eight hours latter and a price of $1719.00 they were complete. The movers even stayed on the clock while eating lunch.

I call the office to complain about the amount of time it took and the price charged. The person I spoke with said she signed a contract and that was that. He was not willing to negotiate the price and was very rude laughing at me even insulting me using and using foul language. I told him the amount of time that was told to my wife to complete the move. He said it was never discussed he then said there is nothing else to discuss and hung up on me.

I know my wife asked about rates and estimated time to complete the job. She was led to believe the price would be under $500.There is no way it could have taken that amount of time to move the items as it did. Even if there was more involved then first estimated. She should have been made aware of the length of time they expected to perform the job before it was started, which she wasnt.

Denise of Port Jefferson NY (05/07/08)
We were moved by all my sons movers our stuff did not come on the day as promised which was no big deal for us, but when it did finally come they sent our stuff with one driver and his fiance she was all of 90 pounds and we had a household full of stuff. they actually paid my 15 yr old daughter to help move stuff

not only that thee were 6 items missing that would have to follow, we have many damaged pieces of furniutre including a custom made wall unit that is going to cost 3000.00 to fix they are denying all damages I even sent a letter to the owner with the list of damages and missing items. he told us they are horrible and we would not get paid they will deny all.

well I stopped payment on my check now I recieve threatening phone calls and they are not willing to discuss the issue. I gave both deliveries a 100.00 tip to the drivers since I know the damage wasnt thier fault they were actually feeling bad for us. you should see all of the damages I have also missing boxes. broken items. they are the worst the are harrassing us instead of working with us to resolve this I want to pay them minus an acceptable arrangement of my damages, they just yell scream and threaten. their own workers are afraid of them since now the drivers are lying for them.

I cannot afford to fix my stuff at this time, I have to hire an attorney to fight them, they are calling us at all hours threatening us. it is unprofessional and crazy all they have to do is come up with a resonable amount we need to pay and I will pay them. instead they are lying and harrassing us.

Denise of Latrobe PA (11/13/07)
All My Sons Moving & Storage verbally agreed to deliver my property within a week of pickup, but when I didn't get my delivery in that time period, I called. I was told that I signed a contract saying they had between 5 and 45 days to deliver my property. When I looked at the contract I saw this in tiny letters which I hadn't read. My furniture was delivered 47 days after pickup in the worst conditions imaginable. Boxes were wet, and the contents were damp and moldy.

The worst thing was that the new flat screen TV (still in the Best Buy box) was missing. When I called the company I was told they would look for it. It is now 18 days later and no one has called me! Also, the weights and pendulum are missing from my Grandfather Clock. What I want is for no one else to use this mover!

Sondra of Clinton UT (07/09/07)
URGENT - A moving company All My Sons is stealing my daughter's belongings as I am writing to you. The driver asked for $1100 for the complete delivery in Clinton from a storage unit which. There was to be a second load. I asked them to get the second load, let my daughter (her belongings) inspect for breakage, and I would pay them by phone (Visa)- no problem. There was no contract or estimate given.

The police will do nothing to stop this truck marked All My Sons - they are committing a crime and nothing is being done. This is not a civil matter as the police are trying to pawn it off - it is a crime being committed. My daughter has 3 children to take care of and everything she owns is being stolen.

Scott of Mims FL (06/06/07)
I was planning a short move from Orlando to Mims. I called three moving companies. All my sons sent out a representative that gave a great sales pitch and a competitive bid. He said they would send 4 experienced movers, take two days for the move, be extremely careful, and in case of minor scratches had an experienced person that they used to do repairs. They impressed me with their honesty when they said that minor issues happen with any move and that is why they had this experienced person that would come to the house and make any minor repairs. We have some valuable antiques so I asked about insurance and they said they were fully covered as required by the state. I asked if I needed additional insurance and they said I could contact my homeowners insurance company and see if they would cover the move. They also said they would send information on a company that offered additional insurance. They also said that the movers would be extremely careful.

After a week or so went by I called them to ask about the info on the additional insurance as my Homeowners policy would not cover damage from a move. They again said they would send it. I never received the information and here came move day.

The movers showed up on time with two trucks as promised. They gave me some papers to initial and asked who did the packing. I told them that I had a professional packer come in and wrap, then box everything in the house. They complimented us on how professionally it was done.

Day one was interesting. I was standing on the front lawn and asked if my formal dining room table should be sitting uncovered on the wet grass. It was laying on its side. The supervisor said sorry, that mover is new and does not know what he is doing yet. He wrapped it and got it off the grass. Second concern was when I walked in the house and saw the same mover rolling boxes down the stairs. Rolling meant that he put the boxes down at the top of the stairs and pushed. They rolled to the bottom. I spoke to the sup again. He stopped it and apologised.

A different mover picked up a shovel and when moving it to the truck hit it against a wooden end table. Dinged the wood. Supervisor again and he said they would report the damage and have it repaired. At this point I was getting pretty concerned but what can you do. We were closing on the house the next day. Everything else semed OK on day one and the trucks took off.

It got interesting the next day when they came to deliver. Again they were on time. I asked them to be careful as the floors in most of the house were wood. Stuff started coming off the truck and my wife an I stayed pretty busy telling them where to put things.

The first problem was when they got to the formal dining room table. Seems the experienced movers had stacked a lot of heavy boxes on top of the table. It collapsed in the middle. HMMM Great firewood now. An antique cabinet came in with the fromt glass smashed out. Something fell on it. Our antique, never used washing machine was dented even thought it was double wrapped in bubble wrap. A collecters scrabble board was dented and scratched while double boxed and wrapped in bubble wrap. And then they dropped the piano while moving it and left a 10-inch scratch in the wood floors.

By now my wife was in tears.

To top it off the experienced driver decided to drive off the side of my driveway and then back on instead of backing down the middle. He cracked four 10 foot panels in the driveway. Lot's of other little things but I called in the damage as it was discovered and they assured me that they would take care of it. I had to leave before the end of the move to pay the cleaning service at the home we moved out of and walk the house. When I came back the movers were gone.

I started looking around and noticed that a five gallon jar of change that was 2/3 full was not in the house. I called again, got someone at the office, and they called back later to say that it was on the truck and they would have it returned. They also said they would mail out claim forms for us to fill out.

Two day later I called again. While they promised to return the jar of change I instead asked if I could come get it. I drove 50 miles to the office and picked it up. Surprise, it was now half full. Ownres comment Ah come on now, no one would take money.

Came home, filed a police report, and started filling out the forms. Also took pictures just in case. I sent in the claim forms and waited a week. I also waited for a call from the owner as he was going to send out the guy who did repairs and also pick up furniture pads and boxes they had let us use. Think he ever showed up::))? No call. I called again and they said they sent the forms to their office in Texas. They gave me a number to call. I called them, no forms from the local company. Called again two weeks later, still no forms.

Amy of Atlantis FL (06/04/07)
We made the mistake of using All My Sons Moving and Storage when a simple internet search would have convinced us otherwise. While the company did defraud us and commit, in our opinion, several blatant criminal acts, the real story is that they have been doing this to thousands of people across the nation from depots in fifteen States.

Sally of Simpsonville SC (03/22/06)
We moved from Bluffton SC to Simpsonville SC. They packed us. When it came time to pack the grandfather clock it was a good thing we were present because they had NO idea how to take care of it even though we were assured by Randy they knew what they were doing. They packed us and loaded the truck except for our bed and were to come back the next day to load this bed. They arrived late stating they had to load our furniture onto another truck because they need the truck for a larger load. After loading the bed onto the truck they said they would meet us in Simpsonville. They never showed until almost 7PM! saying there was a problem with the roof of the truck and it had to be repaired before they could go on the highway. They were finished unloading our things at midnight!

We pointed our scratches and GOUGES on some of the pieces of furniture. The next day in the daylight the damage to many pieces of furniture was terrible, even the grandfather clock. We also contacted the about a missing, valuable 36x32 origonial watercolor painting. They found it on another truck! They promised to mail the painting asap. One week later no painting and after several phone calls the painting was finaly delivered DAMAGED. It was only wrapped in paper with 2 smaller cardboard pieces, thrown in front of the painting and not attached so there was little or no protection. Outside was labeled fragile glass. It should have been labeled broken glass because it was shatted, the matting was chipped and scratched and the frame bent!

All our dressers, dining table. sofa table, desk and grandfather clock have deep scoring on them. Again after repeated calls and them stating claim forms were sent...1 month later no forms. They apparently have no intensions of letting us file damage forms.

Katherine of Grandview WA (11/05/04)
Hired them to move my goods from Lakewood, WA to Grandview WA. First off drivers arrived and had no idea where the destination was. I had to give them step by step hand written instructions. Second, they did not bring their gas card, I had to pay for their gas on my credit card. They damaged a table top and new washing machine through their inept packing and moving. For example, they put file cabinets on top of my wooden dining table, with no protective covers.

The washing machine was bashed and the front panel broken. It cost me $264 to have my new washer repaired. I sent repair receipts and pictures of the damage to the company in question. After five weeks with no communication from the company, I telephoned to ask about the progress. I was told that an employee had left, and they had decided to not process any claims, until clients called back. They offered to pay only half my repair bill for my washer.

The manager, Laurie, complained to me that she was doing the job of two employees. When I asked to talk with the owner, I was told that they did not give out the number for Mr. Kermit Escribano. Furthermore, he is at the office less than half the week.

Lori of Annapolis MD (08/26/04)
My husband and I engaged All My Sons Moving and Storage of Savage, MD on March 31st 2004. We were provided a lump-sum price of $1300 for the move. We were moving from a tiny 900-square foot Cape Cod home, and packed all boxes and clearly labeled them so that the movers could deposit them into the corresponding rooms upon our arrival at the new home. Many of the rooms in our home were completely emptied and most boxes were staged in our living room, which has immediate access to our front door. Most heavy furniture was moved from upstairs by my husband and me so that the move could go quickly.

When the movers arrived, they presented me with several documents to sign, many with fine print, including a Bill of Lading and Freight Bill #28893, showing instead an hourly rate of $114.00 per hour and then an overtime rate of $171.00. When I questioned the foreman in charge about the overtime rate, he repeatedly assured me that the move would go quickly and if $1300 was quoted to us (All My Sons Moving never quoted us an hourly rate and certainly never mentioned the overtime rate in the three phone conversations I had with them), then that's what we'll pay. He commented several times how well prepared we were for the move. We were very confident that the move would go quickly, since our neighbor recently moved into a large 3000 square foot home next door and the move took less than four hours. They clearly had more boxes than we. Furthermore, we had no choice but to use All My Sons Moving & Storage, since we had no time left to research alternative moving companies and we needed to vacate our house by early evening so that we could clean it for new occupants moving in the next day.

They also insisted that we sign paperwork stating that if we took All My Sons Moving and Storage to court and lost our case, that we would be responsible for paying their court costs. They also left behind a paper on litigation in general - great way to start off on what would become a really bad foot.

There were three movers (including the foreman) assigned to our move. The two others were young boys who readily admitted to me personally that they did not like their job (both boys seemed to be related to the foreman and clearly were inexperienced). I found them frequently sitting down, taking breaks and I felt they were moving very, very slowly when they were working. One of the boys was so obese, he became frequently short of breath. My husband and I began to assist the movers, hoping to pick up the pace, but the foreman confronted me and asked us to stop, stating that there were legal implications if we got hurt, etc. We helplessly watched the movers continue to sit down, take breaks and have casual conversation while the clock was ticking. When I again began to pick up boxes to bring them outside, the foreman asked me to stop, saying that I was making him feel like they weren't doing their job.

I then made a deal with the foreman, saying that there was a handsome tip in it for them if they moved us by 4 PM. The foreman said he would tell the other movers. Ironically, the pace of the move slowed down even further at that point.

When we finally arrived at our new home, the two younger movers stopped working altogether. Instead, they began to play darts in our garage. When I complained again to the foreman, he asked them to help, but they simply unloaded boxes from the moving truck into our garage at that point. This meant that several well-marked boxes, meant to be delivered elsewhere in the house, simply got dumped in the garage area. (It took us weeks to sort through it all since there were also several other boxes deposited into the wrong rooms in the house.)

It was 9:30 PM when all the boxes were completely unloaded off the moving truck. At 9:00 PM, with about a dozen boxes and our sofa left on the truck, the foreman said he needed my credit card to process the moving charges and then got on the phone with his office dispatcher. When he told me the total charges would come to $2019.32, I was livid! When I asked the foreman about the $1300 quote and his reassurances, he denied any such guarantee and instead blamed the office staff for not being forthcoming with me when I first negotiated the move. The foreman told me, this happens all the time and feigned sympathy for me. Of course, if I did not agree to pay them, All My Sons Moving still had several boxes and our sofa on the truck and could simply drive off without unloading them. I felt completely backed into a corner and had no choice at that point they had us over a barrel and I felt we were given the old bait and switch and I told them so.

When the foreman was preparing to leave our home, he had the nerve to ask us about the tip I mentioned to him I was completely dumfounded at that point. I told him that I could not believe he had the nerve to ask for a tip when we had a deal for them to get us moved by 4 PM. I did not pay them the tip and they drove off very angry at us, shouting expletives back at my husband and me as they tore out of our driveway.

They next day I attempted to stop the payment through my bank but was unsuccessful.

Subsequent to the move, I contacted All My Sons Moving & Storage on April 2nd to provide an account of our experience to a Regla Carrington, office manager at their Savage, MD headquarters. She was extremely unapologetic and only offered to reimburse us $419.32 for our inconvenience for the misplaced boxes in the garage area, but not before signing a letter stating that I made the settlement in good faith and without duress; that the acceptance of the settlement is an acknowledgement of my complete satisfaction and that by signing the letter, I will consider any matters or issues relative to the transaction to be totally adjusted and to my complete satisfaction.

I have made several subsequent attempts to follow up with All My Sons Moving & Storage, since I do not feel the $419.32 is nearly enough restitution, and that I felt uncomfortable signing a letter that I did not agree with but they refuse to do anything more for us.

Melanie of Boynton Beach FL (10/25/03)
I contacted All My sons moving and storage. I told them I wanted to move my furniture and place it into thier facility. I was quoted a fee. After I recieved my first bill I saw that I was being charge double. I called the company to state I never agreed to this amount and would like for someone else to come get my furniture and move it for me. I was then advised that there was a fee of $381 to move my furniture regardless of who does the work. I went to the facility to comlpain of this charge. I stated that, on the original contract there is no quote of a move out fee or any addtion fees to move out. The original contract was for a move in only. I was told if I wanted the furniture I had to pay.

I contacted florida department of agriculture and consumer affrairs. They contacted the company and stated there WAS a move out contract. When I was able to get a copy, I saw the ORIGINAL contract had been fraudulently ALTERED. I NEVER SIGNED A MOVE OUT CONTRACT! There is NO original move out contract!

Lisa of Manassas VA (06/02/00)
I wanted to tell you of an experience I had last Thursday, May 24, 2000, when I hired a company by the name of All My Sons to move me from my town home to a single family home in Manassas, Virginia. They showed a Virginia number in the yellow pages, 703-352-9700, and sent movers from their Maryland location. After researching this, I learned that they do not have a Virginia office and that the number listed is forwarded to their Maryland location.

Firstly, I hired them after finding their full-page ad in the yellow pages rather attractive. Especially, the words indicating that they are supposedly the official movers of the NFL. The understanding was that their $109 fee per hour would start when they picked up my first box or item. I even followed up with them the same day by phone to verify that there were no other charges that I would incur.

At 1:15 p.m., three (3) men, Fred, Will and Brian, arrived at my home and after introducing themselves by first name, Brian and Will asked to use my restroom. Brian went upstairs and Will went downstairs. While this was going on, Fred had me in my kitchen, which is on the main level, signing off on there work order that they arrived at 1:15 p.m. and agreeing to there one (1) hour trip charge that I was never told about in the first place.

I was over a barrel at that point and agreed to it. NOT only had I already incurred a $109 charge for nothing, it was now 1:30 p.m. and that's when they went to work. Again, I have incurred another $27.25 (1/4 of an hour) while waiting for them to take there restroom breaks as well as wait for Fred to radio his dispatcher of his arrival time.

It was then that I realized my crystal ring/jewelry holder was left upstairs, which is where I left off in my packing before the movers arrived. Now remember, they haven't been in my house but 15 minutes and my Diamond Ring priced at $3,225 is gone. As well as a triple rope 14 KT solid gold bracelet, priced at approximately $500.

I approached the three (3) men who denied any involvement. I knew that was not true since it was there 15 minutes ago. This tormented me all day until I contacted the Prince William County Police whom after doing an investigation of the men, informed me that they ALL have extensive CRIMINAL RECORDS to the point that some are on PAROLE to this day. The Officer told me that with their criminal history, I have every reason to feel certain that this is why my jewelry disappeared.

She was unable to do a full search and suggested that there is many cavities a person can conceal a ring.

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