All My Sons Moving

Read All My Sons' response to some of its customers' complaints.

Jennifer of Herriman UT (06/26/08)
This was the worst experience I have ever had. They quoted me 6 hours and then charged me 9 (8 hours at 119.00 and one hour of over time at 175.00 an hour), they quoted me free wrapping of my furniture then charged me for it, they have a satisfaction guarantee but are not living up to it, they broke hundreds of dollars of my irreplaceable items, and the crew was about as slow as they could get. The office manager wont return my calls and I had to file a complaint with the BBB (they have 34 complaints in the last 36 months on the BBB web site).

When I called for the moving quote they said it would take about 6 hours to move our 4 bedroom house. They quoted me 119.00 an hour. We moved almost everything we had to the garage and had it stacked so all they had to do was roll it up the ramp into the truck to save some time. They took over 4 hours to load it and my family was out there helping to load the truck for them. They could not read a map so they had to follow me to the new house where they took another 4 hours to unload it. They dropped most of my stuff into he garage not the house because they could not figure out how to get the furniture through the doors. They made me sign the paper work and pay before they even unloaded the truck and made it very clear that they would not unload the truck until I paid them.

As I am unpacking I am finding that they broke most of me holiday decorations, antique china, furniture and my washing machine. Through all of this I called into the office to complain about how long they were taking and the office manager, Jeff, yelled at me and called me a liar about how poorly they were doing. When they were unloading the truck I tried calling several more times and he was refusing to take my calls and never called me back. I have now had to file a complaint with the BBB. On the BBB site they have had 34 complaints in the last 36 months, that adds up to almost 1 a month for three years, and that is just the Salt Lake office. To top it all off I had to rent a truck and go back for all the stuff they did not get that day and 2 of us had to take a day off work to do it. Dont trust them to do the job right.

I lost about 800.00 in broken items that I have to replace and several hundred more that cant be replaced, 400.00 in extra charges to them, 500.00 in lost wages and 300.00 to rent a truck to do the rest of the job that they did not complete.

David of Pelham, AL June 22, 2008

David of Pelham AL (06/22/08)
We are moving to a different state and I was all ready there not able to come back for the move. My wife contacted All My Sons Moving Farmers Branch, TX 75234 about moving our furniture and belongings from our home we are selling to a storage unit while we are waiting for our new home to be ready. My wife had all the items boxed and ready to load. There was not any boxing to be done, simply to load the truck and unload it at the storage unit.

The representative she first spoke to gave her a rate of 153.00 per hour and said it would take two to three hours for the move, eight hours latter and a price of 1719.00 they were complete. The movers even stayed on the clock while eating lunch.

I call the office to complain about the amount of time it took and the price charged. The person I spoke with said she signed a contract and that was that. He was not willing to negotiate the price and was very rude laughing at me even insulting me using and using foul language. I told him the amount of time that was told to my wife to complete the move. He said it was never discussed he then said there is nothing else to discuss and hung up on me.

I know my wife asked about rates and estimated time to complete the job. She was led to believe the price would be under 500.There is no way it could have taken that amount of time to move the items as it did. Even if there was more involved then first estimated. She should have been made aware of the length of time they expected to perform the job before it was started, which she wasnt.

Denise of Port Jefferson, NY May 7, 2008

Denise of Port Jefferson NY (05/07/08)
We were moved by all my sons movers our stuff did not come on the day as promised which was no big deal for us, but when it did finally come they sent our stuff with one driver and his fiance she was all of 90 pounds and we had a household full of stuff. they actually paid my 15 yr old daughter to help move stuff

not only that thee were 6 items missing that would have to follow, we have many damaged pieces of furniutre including a custom made wall unit that is going to cost 3000.00 to fix they are denying all damages I even sent a letter to the owner with the list of damages and missing items. he told us they are horrible and we would not get paid they will deny all.

well I stopped payment on my check now I recieve threatening phone calls and they are not willing to discuss the issue. I gave both deliveries a 100.00 tip to the drivers since I know the damage wasnt thier fault they were actually feeling bad for us. you should see all of the damages I have also missing boxes. broken items. they are the worst the are harrassing us instead of working with us to resolve this I want to pay them minus an acceptable arrangement of my damages, they just yell scream and threaten. their own workers are afraid of them since now the drivers are lying for them.

I cannot afford to fix my stuff at this time, I have to hire an attorney to fight them, they are calling us at all hours threatening us. it is unprofessional and crazy all they have to do is come up with a resonable amount we need to pay and I will pay them. instead they are lying and harrassing us.

Denise of Latrobe, PA November 13, 2007

Denise of Latrobe PA (11/13/07)
All My Sons Moving & Storage verbally agreed to deliver my property within a week of pickup, but when I didn't get my delivery in that time period, I called. I was told that I signed a contract saying they had between 5 and 45 days to deliver my property. When I looked at the contract I saw this in tiny letters which I hadn't read. My furniture was delivered 47 days after pickup in the worst conditions imaginable. Boxes were wet, and the contents were damp and moldy.

The worst thing was that the new flat screen TV (still in the Best Buy box) was missing. When I called the company I was told they would look for it. It is now 18 days later and no one has called me! Also, the weights and pendulum are missing from my Grandfather Clock. What I want is for no one else to use this mover!

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