Complain about a product or service

Allied Van Lines

Tom of San Antonio, TX September 8, 2008

I am the owner of a duplex in San Antonio, Tex. I rented to a retiring Professional who moved from Tennesses via Allied Van Lines-move was on 9/4/08. I arrived home early from work on 9/4 to find the Allied van (at approx. 5:20 p.m. parked on the street blocking my neighbor's entire drive way as well as my entire driveway. A perfect day weather wise for a move. On the drive were two boxes and two pieces of wood furniture and my tenant seated on a small box talking to a crew person (unknown).

I visibly from 20 feet inspected the van with all doors opened and saw what appeared to be an empty van. My new tenant the day before shared with me that she gave most of her furniture to Goodwill in Tennessee-was to buy new to fit into the l,300 square foot unit-she rented. At approx. 7:20 p.m. I left the other unit (attached unit to hers), and saw the tenant on her rear patio entertaining the crew with cups, plates like dinner? Again on the drive were the same two pieces of furniture and same two boxes. I returned home same address at approx. 9:10p.m. to discover same empty looking truck, with only two different boxes on the drive and the crew milling about two open doors.

I had to enter the property from where I parked in front of the neighbor's house via the neighbor's yard-through a hedge over onto my drive each time. This time I spoke the crew (did not id themselves-neither did I) When are you going to move that [expletive] van, you are blocking my neighbor's driveway as well, I don't own that property. (I did not share with them, but my neighbor is a Army doctor who works 24/7 at the army base on call when soldiers return from Iraq or wherever. The reply from a crew member was I don't like your attitude to which I did not reply but went in my unit.

The tenants unit has l/2 of a big covered (attached to house) car-port as well as wide covered porch. None of these additional areas were ever used by the movers. Only the drive approach. I opened my front door approximately 4 times during remainder of the night, and finally at 12:00 a.m. I was able to move my auto to my car-port. Movers helped the tenant late into the night unpack each box as they brought it into the house? Now that Allied emerged from Bankruptcy May.'08, maybe they can find the resources to train their drivers.

Jennifer of Waxahachie, TX August 8, 2008

Well i used allied to move my belongings from Michigan to Texas. Upon arrival they were unloading our stuff when they dropped our recliner on our 52' hd t.v and a sony 27' t.v and damaged both of them beyond repair. The driver told us that because it was a packaging error that i would get the full amount of my t.v.s and i trusted him when he said that, not thinking he was just bluffing me until they left. I put my money and trust in this company and i have been very mislead and treated beyond belief poorly. I contacted allied and they instructed me to fill out a claims form and i did, i was contacted by Pam Rose and she told me that becaue of the insurance i took out i was only getting .60lb and that i was a getting a check for 120.00 for a total of 2,000 worth of merchandise destroyed by the careless movers. It was to my understanding that if something had happned in the warehouse or on the way to our destination if something broke or damaged that we would get the .60lb and we agreed to that,But the driver said that it was voided because it was a packaging error and that they broke the items as they were moving it in to our house. I dont appreaciate being lied to and being put out of all that money to just have my belongings destroyed. I would like some justice in this matter, it is not fair to be treated like this and lied too like i am a idiot. Please give your prompt attention to this matter and help me resolve this a.s.a.p.

Well they loaded a recliner ontop of my T.v. as they were moving the recliner, they dropped it ontop of my 52' HD t.v and ontop of my sony 27' t.v. it busted the mirror inside of my HD t.v and split the screen. They cracked the backside of the 27' off also shaddering the mirrors inside of that one as well..they took photos of both sets and told us to throw them away.

Valerie of Ypsilanti, MI July 18, 2008

I have had 2 local moves in January and again in June 2008 and we had an _amazing_ experience both times with Allied (Morse) out of Belleville, MI. Our estimates done by Mike Englehardt were almost dead-on with actual costs of packing and moving. Our first crew was an experienced interstate team lead by Johnny Greene. They were friendly, professional, cautious and efficient. No breakage of our valuables (I had a china service for 12, plus lots of glassware) and both homes were protected well by blankets, boxes, etc.

They weren't available for the second move in June since it was the busiest week of the year for Allied. I wasn't prepared to be impressed by a second team but they did it. Tommy and his crew were exhausted from having put in about 55 hours that week already by the time my move came but you would have never been able to tell. Again, professional, friendly, cautious and efficient. I wouldn't hesitate to hire them again.

Cynthia O'brien of Dripping Springs, TX July 3, 2008

They have continually lied to us and it has been 6 weeks since we asked for our furniture and we still have not seen our furniture. If we had seen this site before we would never have used them EVER. Corporate has no customer service skills or empathy and they could care less about your furniture and your move. They told us we would get our furniture in ten days it has been over a month and we are still waiting in an empty house.

we have yet to see our furniture that was promised a mont ago. They have split up our items on two different dates and trucks and the dates keep changing.

James C & Barbara A Barcliff S of Rural Hall, NC May 13, 2008

We were told things about this company which had a checkered past and that they were not the same people! They misrepresented themselves about their personnel and that they were very professinal!! They stated they would load our furnishings onto a trailer, then it was a large straight truck and then it wound up on a trailer with someone elses stuuf which took up our space for safe loading and transportation to our new home!!

They jammed and crammed our stuff and fell very short of the room needed to load us properly which totally jepardized all our items!! They even packed some of our things on top of the outside of an extra container because they again did not have enough room to safely haul our items!!

They arrived as scheduled but was not the date we wanted! We wanted to have it there on April 3rd, 2008 but because of this other client they put on our trailer they were going to deliver them first in Georgia then come back up to us in North carolina! They started to unload us and were called by their dispather to hurry up because they had another load back in N.J. to be picked up and if they were late it would go to someone else instead! At that point they just started to stuff our items all over the place not where they were labelled to go and also failed to place the furniture in the rooms properly and did not put all the things together they took apart when they loaded us up!

Not one single piece of furniture was spared by their totally un-professional hands!! Our home also sustained mutiple damages to walls and door/doorways!! All boxes were properly labelled fragike and this end up but every one was ignored to the point where I found an 80 pound safe on top of a box with lamps and vases clearly again marked fragile!! Now we are sending them at the corp offices of Allied Van Lines a a complete letter about this chain of events which caused all our important items to be damaged or totally destroyed!! It is yet to be shown just how fast they will have someone come out to see the damages??

Stephen W. Taber of Saginaw, MI May 7, 2008

I contracted with Allied Van Lines to move from Texas to Michigan. An individual named Mike arrived with my belongings. He was surly, abusive, and handled my items carelessly, making a point of doing so while I looked on. I complained to the business in Texas that I contracted with and I complained to the Allied Corporate office.

The individual was allowed to continue unloading my belongings despite my complaints. Allied never offered to reimburse me, provide a partial refund, or even to discipline the truck driver for his unacceptable behavior toward me and my property. I will never do business with Allied again and I want to warn others not to do the same.

No damage was done. I called the sheriff because of the abusive behavior and I took over the Allied representative's work, telling him to leave my property

Diana of San Diego, CA March 11, 2008

We hired Griffin Movers (Allied Van Lines) to move us from Miami Beach to San Diego. My 800.00 bike was stolen from Griffin, and we have not heard from them. Allied's claims services is a joke; they do not call back, our claim has not been settled, they got all the items mixed up. Some one needs to get a hold of this company and do something.

Out of a bike and vacuum, and full of frustration with this useless company.

Jane of Dearborn Heights, MI March 7, 2008

Give Them Another Try! (The AGENT and DRIVER really makes a difference.) As a consumer, I'm never shy about writing to the Attorney General to complain. But, kudo's to the hard working people at Allied trying to change their image. Six years ago Allied moved my daughter from Michigan to Scottsdale AZ, and it was a really bad experience for us. The driver wanted 450 extra to off load her when he could have gone in the back way of the apartment complex. He chose not to and wanted this additional fee up front or her things would wind up in storage. I was over 2, 000 miles away in Michigan and protested to no avail with the agents in Michigan. I vowed never to use Allied again. But - - - John Abbink from ABC Moving, Inc., located in Phoenex, AZ, changed not only my mind, but faith in their company this month.

He was just one of many moving companies that I called for an estimate to move my daughter back to Michigan, but Allied wasn't the cheapest; and because of the problem I had previously, I didn't want to use their company again. Mr. Abbink assured me through many phone calls, all would go smoothly, and the price quote would not vary. What he quoted me, would not change once the goods were delivered. The driver was a Mr. Ken Lavallee who picked up the load. What a wonderful man this guy is! Allied is so lucky to have him and especially the young man that helps him, (his name I can't remember), but they both were so professional, courteous and treated my daughter's meager things as if they were packing their personal items. When the load reached my home in Michigan, the same thing. My husband is still laughing at the message Mr. Lavallee even delivered for me. (Imagine a truck driver saying, "I love you! Oh, and send money!") What we paid for was exactly what we were quoted, no surprises. Mr. Abbink, Salesman from ABC Moving in Phoenix, Mr. Lavalle, the driver, and his young helper, were the only surprises. It was so refreshing to have these three men go beyond just doing their job! Everything went smoothly, thanks to the three of them!

Blake of Fountain Hills, AZ March 4, 2008

I had used Allied Van Lines previously for two moves. There were problems during these moves, but when preparing to pick a moving company for my next move I was promised by the Director of Sales, Richard Ferrero, that I would have a very experienced crew. Based upon that promise, I used Allied Van Lines again. In spite of the contract stating our move would cost 12,000.00, we were charged over 17,000. We also had incurred the cost of nearly 8,000.00 in storage ,as we had to store our furniture after closing on our home and waiting for our new home to be finished. After spending around 25,000.00 on storage and moving, we were the victims of over 128,000.00 in damaged and lost furniture as a result of the negligence and incompetence associated with our move. In spite of being promised a top notch experienced crew, we were given an unexperienced driver who hired two day laborers to unload a semi and a small truck of furniture. This same furniture was loaded into the truck by seven movers.

It has been eight months since the move. We have not received a penny for our damaged and lost furniture even though we bought 125,000.00 insurance. DO NOT USE THIS COMPANY. We are being forced to hire an attorney and will need to file suit to be compensated. Also, if you read various articles on the Internet, it appears as if they are involved in some sort of bankruptcy. Even more reason not to use them as they may be lawsuit-proof.

We have not been able to enjoy our new home as our furniture looks as though it has been involved in some sort of natural disaster. We did have beautiful, expensive, one-of-a-kind furniture; most of it is not replaceable.

Matt of Mountain View, CA February 29, 2008

I lost everything I own in a moving accident from Raleigh, North Carolina, to Mountain View, California. My work paid for the move and put Full Replacement Coverage on everything, which their insurance is covering at 5/lb. which is apparently the rate my company agreed to cover. The truck caught fire (am still waiting on the report file and official photos, although a photographer on Flickr has photos of the damage) sometime on Saturday, Feb. 23, 2008, and the entire rear of the trailer was completely lost. My entire load was at the VERY back of the trailer, and everything was basically lost. They recovered a few items, but no more than 2 boxes, if that. I have yet to receive them, as they took them to a storage facility. I was told different stories at different times as to what 2 items were salvaged, and they have yet to be returned to me a week after the accident occurred.

I lost everything I own. Furniture, clothes, collectibles--not to mention my entire portfolio of work and a ton of computer equipment (I'm a designer, and lost all my backed up work on hard drives and DVDs) plus about 15 years of books, comic books, 500 DVD movies, and miscellaneous collectible designer toys. I fortunately have a renter's insurance policy that will provide total coverage up to 25,000, but the mover's insurance is only paying 18,500. My renter's policy will cover an additional 6,500 to meet the full 25,000, although I went through and itemized my inventory of everything and found out that I had roughly 35,000+ of stuff, based off memory alone. The only things I have left are my car, which was moved cross-country by a separate carrier, 3-4 suitcases worth of clothes I was able to bring with me on the plane, and a laptop. In addition, I have been strung along with the hope of something surviving in a box that I have been told off-and-on that may or may not have survived, and am VERY unhappy about the whole ordeal.

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