Allstate Moving

Denise of Franklin, NC February 18, 2008

I just moved from Long Island, NY to Franklin, NC. While I was in the process of trying to find a moving company I went online and all of a sudden all these companies starting calling me. The one company in particular was Allstate. They emailed me a quote for approx. a little less than 1,600.00 They told me they would pack everything for me: clothes, dishes, everything. I was amazed, especially for that price--also boxes were included, so was gas and tolls. The morning they showed up they had my husband and I sign all these papers like receipts, so after they started packing after maybe two hours the guy came back in and said we had more stuff than he thought; after they packed the truck up they told us it would be about 4,500.00. We had no choice but to pay it with a balance of 1,812 due upon delivery here in NC. I called them before I left NY To meet me in NC; it took them almost a month to get my things to me. The day they called and said they would be here was Sunday Feb.17, 2008. The man came in, and before he moved anything in my house I had to pay him first. Then after I paid him he told me that even though all the boxes are marked they will only put our stuff all in one room and we have to move it, otherwise they will charge us more money.

I called the office and complained to a girl named Tisha; she said she would call them and straighten it out. Well they dropped all our stuff in one room, and I have to move all these things myself because I explained to them that my husband is disabled so thats why I hired them to do everything. Right before they left, the man came in and had me sign that I received all my things which I stated to him I don't know if this is all my stuff, and I don't know if anything is damaged. He said he had 1 more delivery, and they would not wait for me to go through all my things. So a lot of my husband's tools are missing, my Christmas tree and years' worth of ornaments from my children and my deceased brother with sentimental value are gone, among other things.

I let them know on several occasions I was not happy with the way they do business. One other thing: the last payment they told me they'd not take bank checks or money orders and no credit cards. It had to be paid by postal money order or cash. When the company delivered my things, they wanted me to make out the money orders to someone else's name, which I refused because I didn't hire this other company. So something isn't right with these guys.

They put me through unnecessary stress (suffer from angina already), and not having a lot of my things and having things broken or missing, is ridiculous. I never thought after paying that much money that they would treat us this way. What i want is to let them keep the 1600.00 that I have the quote for in an email; but since they did what they did, I want the rest of my money back. I will probably never see my things again. So thank you for listening to this long story, and iI appreciate whatever help I can get!

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