|
|
Leticia of Bronx NY (02/04/08)
After confirmation that a truck would be at my home by 9am, I received a call at 9:15 am telling me that there was a problem with their truck and I would have to wait until 1 or 2 pm to move me. When they finally showed up, the men took their time to move me because their pants kept falling off. Two men were on the their cell phones and one man was walking down the street puffing on a joint. I had to lift heavy boxes and make 5 trips to help move myself. What was the point in getting a moving company? I would have been better off getting a UHaul and a few of my own friends to help. A move is stressful but dealing with this company was worse.
Lisa of Lafayette IN (05/22/07)
John gave us an estimate of approx. $3800 to move us from New York to Indiana, which was comparable to 3 others we had done. On the day of the move, Apollo employees loaded all our items onto the truck and then raised the price by over $2500 with no justification as to why. When I called to discuss the price increase, Edna would not even look at the inventory and just told me you just don't want to hear that you are wrong.
When the movers arrived in Indiana our mattress, box spring and bed frame were strapped to the outside of the truck in the rain. They refused to give us back any of our belongings until we paid the remaining balance which was the additional $2500. We had no choice but to pay and then found out that all of our belongings were not on the truck. The remaining items arrived a week later after numerous phone calls. In addition to the bed, many furniture pieces were badly damaged.
I finally contact the Department of Transportation - Surface Transportation Board, who reviewed and investigated my case. Based on the actually inventory of items moved (that Apollo employees wrote) they were able to prove that I was, in fact, grossly overcharged. I sued Apollo in small claims court for $1900 in damages and $2553 in overcharges and WON BOTH cases. Edna refused to pay the judgments.
Aleida of Lutz FL (12/22/05)
Company came to pick-up articles the last week of October. I was told I would receive it in two weeks. I received my delivery almost a month later. I also paid to have my television crated because I have a 61' television. I was charged an additional 75.00 for this service. The crating was described as the entire television being boxed. Upon receipt of the television, it was nothing more but blankets around the television and cardboard on the screen. The back of the television was not even protected.
Also, my dryer was scratched which I made the driver aware of and he did not even come with my contact. When I called the mover, I was told that this is the way they crate. Blankets around a television is not defined as crating and is not what I paid for. I would like a refund for the so called crating of the television. I also want my contact sent to me
Carmen of Tamarac FL (11/21/05)
The person who arrived (Mike W) misrepresented himself and stated that he was the owner and voluntarily stated that he came unprepared, such as missing stickers to mark the boxes. These stickers separate other cargo from being mixed up. He kept changing the quote and scribbled all over the order form. Neglected to mark every box with a sticker and promised that he would make sure to mark them as soon as he got into the warehouse. He said he would use stickers, but we later saw that our items were marked with a marker/crayon.
The cargo arrived later than the date promised. The driver did not want to release our items until cash was given upfront-which ended up being a higher balance than what they had written on our bill. We noticed things missing and tampered with and the driver stated that he was not liable and that we had to contact the main office.
At least $7000.00 of personal items were stolen from us. We immediately contacted the office and all we got was the run around, rudeness and people disguising themselves as other people over the phone. No one wanted to direct our calls. Finally, we got hold of the real owner (Edna) and she advised us to write a letter listing all that was missing. We sent the letter certified mail, which was delivered and signed for. So far, the only thing we were told was that they can only compensate us $150.00 and till now we have yet to see anything.
Deborah of Vestal NY (07/19/05)
On 5/20/05 I got an in-home estimate for my move from Patchogue, Ny to Vestal, NY. Appollo van Lines gave me a flat rate of $1600.On 7/7 as I was driving upstate they called me and said they just looked on a map and hadn't realized how far away Vestal was and had to raise the price to $2300.That night they again called and told me that they couln't fit all my stuff on one truck and would have to come back the next day with another truck. Meanwhile the price was now up to $3400.
I told them to forget it but they had already sent a truck back to their shop with most of my belongings. My house was less than 800 sq feet so in no way did they need 2 trucks. The next day while I was on my way to my upstate closing I recieved another call from them. They had all my belongings at their shop and the price was up to $4400.They where not arriviving till 7/9/05 when the agreed date of the total move was 7/7. I had no recourse as the Co was holding my belongings hostage.
They arrived in Vestal on 7/9. The foreman, John, told me the price was now $5600 and he wanted half in cash. In addition he expected a $1600 tip for the men. If all these conditions were not met he would not unload the truck. I ended up giving him $3500 in cash, $500 in check and $2650 on my credit card just so they would unload my belongings. He also tried to get me to sign a blank credit card slip and insisted on a case of beer for his crew.
After they finally left I stopped payment on the check and disputed the credit card charge. They had put all the furniture in the wrong rooms. all my clothes were wet and mildewed from sitting on a truck for 3 days. Half of my dishes were broken. they had packed my already- packed boxes into other boxes so they could charge for additional materials.
Awilda of Holiday FL (04/24/05)
On June 24,2004, I contracted Apollo Van Lines to move us from Yonkers NY to Holiday, Florida. An Estimate of $3165 was given based on the estimator that came to the house and did the walk through and saw everything that was being moved. On the day of the move they were supposed to have sent a 26 ft truck which holds 1538 cf but instead sent a 25 ft truck which only holds 1400 cf and was told by the foreman that this 25 ft truck held 2000 cf and therefore had to charge us more money, so now we were charged $5300.
We later found out by going to other trucking companies that a 25 ft truck did not hold 2000 cf and we had the proof to prove it. In addition my stuff was held in their storage for two months until we were ready to have them ship out to us in Florida. Upon arrival to Florida, I had major damage to furniture as well as missing items which were never received. We have written to this company and have had no response from them since that time, sent letters to the BBB and the State Attorney General and also to the U.S Department of Transportation Federal Motor Carrier Safety Administration. The BBB Has done nothing to intervene. and the (FMCSA) has written to me of which I have proof also and have advised me to initiate a lawsuit against them.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
|
