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Maureen of Quincy, MA August 30, 2009 I used Apollo Van Lines for my move from Quincy, MA to Durham, NC. What a mistake! The first person to come to the house wrote up a 'guarenteed' quote which included much more furniture than I actually ended up taking. For the three days before the move, I must have received 20 calls - all from TONY - the supervisor / manager of Apollo Van Lines, asking me if I could do a morning move. I explained many times, NO and arranged for a move from 12-4. Try 5 hours late, after many phone calls back and forth, the movers finally showed up at 7:30. The original person who quoted my move told me not to take my clothes out of the dressers, they would move them as is - however, I did pack them, thinking I was doing them a favor. I was also told I would receive 10 free boxes and that all labor and materials were included in my 1800 quote. The movers packed everything and I was given my inventory and new bill - try 2400 including charges for materials which I could have purchased at Home Depot for much less. Okay, it's not the movers fault, so I waited until Monday to call Tony and find out about the overage. He was in a 'meeting' all day and never returned my call. After calling and calling, I asked for another manager on Wednesday. By the way, I was also told delivery would be between the 27th and 29th of August. It's now the 30th and I'm still waiting! Anyway, I finally talked to another MANAGER who was so rude, he actually hung up on me because I was angry and he didn't feel he had to deal with it. I was told delivery on Friday, Saturday and now Sunday. I sit waiting for furniture which I am being told is in Florida? Why Florida I don't know and that they had some kind of technical problem? Hey right? Do yourself a favor - hire a UHAUL and do it yourself - or hire another company -but NEVER use APOLLO VAN LINES! Melisa of Marietta , GA August 27, 2009 I contacted several moving companies about a move to relocate from Jersey City, NJ to Marietta Ga on 8/7. Several companies, including C. Woodcock from Apollo, came to my home and did a visual walkthrough to let me know what the cost would be. Chris walked through my home with me, room to room, and began taking an inventory. As he noted the items I had, I inquired about certain things like the lamps, computer, microwave, etc. He informed me that they would be included in the cost. He also advised me that the gas, tolls and mileage would be included. There were 2 items in the basement (an arcade game & a huge TV) that I showed him I was taking and he included this in my inventory. He also advised me that the big tv would be crated and that they would do that for free. At no time did he ever mention that anything else would have to be wrapped, boxed or crated. He also advised me that there would be 5 free wardrobe boxes included and the movers would put the clothes from my closets in those wardrobes. On 8/6 I called back and spoke to Tony to advise him that C. forgot to list one TV on the inventory. I also informed him that 1 TV and the big rugs should be removed from the inventory. I also advised Tony that I only had 18 boxes instead of the 20 that was allotted on the inventory during the initial walk through, that I packed myself. I also again inquired to Tony, if I needed to pack the computers and lamps so I could pack them. He advised me that his guys will take care of this. During this conversation, I also wanted to reconfirm that I should leave the clothes in the drawers, as instructed by C. during the initial walkthrough. C. advised me in writing and as we spoke that the amount listed would not go up unless the inventory increases and the inventory actually decreased. He also advised me that I would receive a discount if I secured the date with a deposit and I did with 300. C. sent me an email that stated my remaining balance of 1598 would be paid 749 at pick up and 749 at delivery to close my bill. He also wrote and guaranteed my delivery date of 8/10. On 8/7 when the movers arrived, the first thing that the guy Derrick wanted was for me to sign all these blank documents. I read through and signed a few then told him I would continue signing once they were done. I watched them box up my computer and lamps because every other thing in that house was packed. I watched Derrick list the items piece by piece, breaking the lamp down to the lamp and shade, the bunk as 10 inventories instead of 1 bunk as C. counted, the computer as 4 pieces when C. counted one, the entertainment center as I don't know how many pieces when C. counted 1. What Chris counted as 1, the movers took apart and counted as numerous pieces. On Monday 8/10, the delivery date I was promised, I called Apollo to inquire as to the expected delivery time as well as to inform Tony of how this new inventory tally read and this is when I found out that my bill had been increased by over 4000 and that my furniture and all of our personal belongings were still in NY with Apollo and would not deliver until I paid at least 2000 more dollars more up front and about 3000 on delivery. How can this be? For the next 4 days I called, begged, cried and pleaded with Edna, because Tony told me he would not talk to me again. Edna was rude, used profanity and racial slurs, was unprofessional and no help at all. It all was a schemed scam that they seem to master. I am here in Georgia alone with my children in a recession, unemployed,, with no money, no clothing to possibly start work or to go on the interviews that I have scheduled for this week. My children started school yesterday and have no clothes, they have asthma and Apollo has there medicine and machine because they promised me a delivery date of 8/10, I have already had to re-buy pots and such, towels, wash rags, underwear and socks for us all. Annemarie of South Windsor, CT July 24, 2009 I had a quote that stated that my move from CT to CA was going to be 3500. When they came to pick up my belongings they told me it would be over 6000. I told them to take it off thetruck because I would not pay that amount. TOny A proceeded to tell me not to worry that he would work with me that there would be no problem, he then lied by telling my husband to sign the document that the signature was needed for the delivery in CA. He told me he wouldn't send the stuff without my approval of his findins regarding the dimensions and size of the load. On the next day I alled him 5 times every 1.5 hours I was on the phone he kept telling me that the information hadn't reached his desk. He then told me he had measured the stuff at 10am in the morning. At 5pm he called to tell me the price of the move was 7351.50 and that I had to pay it becausxe the stuff was already gone on the way to CA. I am now obligated to borrow money to pay something that he misrepresented and that the company wasx rude obnoxious as well as un professional and sneaking in the way they dealt with this whole thing. I have already furnished my self a lawyer and for the principle of the matter will sue them for part of the money back and for time lost, stress and hardship, I will be making more than they did in this move. W. of Port Washington, NY April 15, 2009
Cherelle of Tomball, TX April 2, 2009
My move was scheduled to arrive to me no earlier than Jan. 16,2009. That following Tuesday I called Apollo Van Lines to have them hold my items in a so called storage and to cancel the move. The guy hung up called me back and apparently they had move my items without my permission. Edna the so called owner spoke with me and said that I should have wrote on the contract what I wanted them to do. Which really seems irrelivant to me because I had already spoke to a guy and asked them not to move my items. He later stated that he would put that in the notes which he did not! I went into her office/ storage facility to speak to her about the entire mishap and she had a very nasty attitude. Not willing to work out any type of discount knowing that her company made the mistake. Not only did they take my items without my permission although I signed the papers I called immediately and asked them not to move my belongings. They also tried to deliver my items before the date that I had listed on the paper work and threatened to place my items into some storage at more cost to me. Leaving me furious because I had not even made it to my destination in Houston. Now I was left stressed to worry about who I can arrange to open the home up. By this being a new place to me I Once I got to Texas to the home where my belongings were shipped things were broken they would not put together as they said they would do. They just left the boxes demanded to be paid no matter what. In the end this company place a bunch of stress into my life and I am scorned from having any moving company perform any move for me ever again. I would never do this again. As result of the damages made to my property no one has contacted me back as yet to discuss insurance matters to replace or even be reinbursted for the items they destroyed. and it is almost three months later since the move. I received someone else's items and am missing a box of my own goods. No one from Apollo Van Lines has bothered to send me return shipping so that the other part can get their belongings. This experience has been a complete nightmare. Kimberly of Spring Hill, FL November 7, 2008
Karen of Melbourne, FL October 3, 2008
When I called no-one would talk to me and i was told to take it or leave it they could not do a thing about it. They finally offered me 500.00 but never sent it, Iam still fighting with them. They were the most rude and nasty people i have ever dealt with. if you were thinking of using them, my advise would be : run as fast as you can. Sarann of Naples, FL August 21, 2008
Martha of New Port Richey, FL July 25, 2008
Leticia of Bronx, NY February 4, 2008
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