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Lisa of Lafayette, IN May 22, 2007
John gave us an estimate of approx. 3800 to move us from New York to Indiana, which was comparable to 3 others we had done. On the day of the move, Apollo employees loaded all our items onto the truck and then raised the price by over 2500 with no justification as to why. When I called to discuss the price increase, Edna would not even look at the inventory and just told me you just don't want to hear that you are wrong. When the movers arrived in Indiana our mattress, box spring and bed frame were strapped to the outside of the truck in the rain. They refused to give us back any of our belongings until we paid the remaining balance which was the additional 2500. We had no choice but to pay and then found out that all of our belongings were not on the truck. The remaining items arrived a week later after numerous phone calls. In addition to the bed, many furniture pieces were badly damaged. I finally contact the Department of Transportation - Surface Transportation Board, who reviewed and investigated my case. Based on the actually inventory of items moved (that Apollo employees wrote) they were able to prove that I was, in fact, grossly overcharged. I sued Apollo in small claims court for 1900 in damages and 2553 in overcharges and WON BOTH cases. Edna refused to pay the judgments. Advertisement
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