Atlas Van Lines

Sally of Brooklyn, NY September 5, 2008

In early July I moved from Alexandria, VA to Brooklyn, NY. At that time Atlas Van Lines had given me an estimate of approximately 3400. They also gave me a signed statement by their representative Bob G, Herndon, VA that the move could go only 10 percent above their estimate.

On moving day they charged me approximately 3100. On August 27 Ms. R sent me a letter telling me that I owe them 1,172.43. She also stated that a fee will be added until the bill is paid. I had some very unpleasant telephone communication with her. This is a disgusting scam and I'll never pay them a cent until we go to court and get them plenty of publicity.

No physical damage... just shock at their total lack of integrity.

Elizabeth of Picayune, MS April 9, 2008

We moved from Iowa to Mississippi last Aug by Atlas van lines. My husband is a physician brought here by Forest general. Atlas sent a representative from Desmoines Ia. He spent a whole day calculating our move. The quote was 16,000. We are now told the move was raised to 40,000 due to overweight. thwy miscalculated horribly.

The move was a nightmare! They damaged most of my new frniture. They are now saying that it was damaged before the move! What can I do they aren't willing to pay! I have had many sleepless nights

I have had to throw away many items that were ruined. My furniture that was new is now damaged. They drove my husband bmw and dropped the bed on top of it. Why did we have insurance? They should fix or replace everything they destroyed. They had a young kid working for them that had an attitude and through my belonging around! He did the bulk of the damage! Why am I suppose to just take this! I trusted that company with all my worldly posessions. I still owe money on damaged furniture, its not fair!

Dipankar of Alpharetta, GA March 29, 2005

I took the service of Atlas Van Lines for moving my stuff from Tampa, FL to Atlanta, GA. They damaged my leather sofa and few other things and lost some valuables (most importantly, my coin collection). They used the same truck which they used to move my stuff to move somebody else's stuff. And while doing that, they messed up with some of my boxes - some of those boxes were open (no sign of taping) with no tags at all.

When I challenged the driver, he indicated that since the total number of boxes did not change, we have to accept it. Without the full details of the content of each box, we had no way to prove that some of our stuff was lost. The inventory list that the packers (employees of Atlas Van Lines) prepared while packing our stuff did not list all the items; and those dishonest people just took advantage of that. When I claimed for compensation of the damaged leather sofa, they simply said that damage was not caused by handling during the move. However at the time of delivery, the driver himself admitted that damage was caused by him and he even offered me some cash; but I did not accept it fearing that repair would cost more than what he was offering me. Without having any other recourse, I went for arbitration with National Arbitration Forum. The movers appointed their favored judge for my case and I could not win; on the contrary, I had to spent additional money to bear the expense of arbitration.

Damage to furniture and loss of money.

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