Bekins Van Lines Reviews

Long distance complete household move did not go well. Many of the furnishings that were at the start did not make it to the new residence. Bought $0 deductible with Bekins and basically lost about $4000.00 worth of household furniture. Bekins took no responsibility. Beware!!

I had full replacement damage insurance for my move from Albuquerque to Calabash, NC. I had over $1300 in damages. I had the repairs made and submitted photos and my receipt. Because I had the repairs made prior to filing the claim, Bekins denied over $1100 of my claim. Rest assured, should I move again, I will not use this company, regardless of their price.

Bekins came in with a slightly lower quote than other national movers. We moved with them (when they were known at Wheaton) 20 years ago, so we decided to go with them again. We paid for a full pack and move with full replacement value insurance. The packers were disorganized and at times too interested in looking at our stuff, taking twice as long to pack as when we worked with another national movers a few years earlier. When we unpacked, boxes were mislabeled, and items from different rooms were packed together. And some of our possessions were missing. But because they were missing, I could not prove that they existed, according to Bekins claims team. So they paid out on what was damaged, but not what was missing.

We used Wheaton/Bekins to store and move our household as well as another household. The movers were all super nice and helpful. The problem is that 1) when they arrived at the destination there were 3 movers putting boxes all over the house. Some boxes (all marked with destination rooms) were not put where they should ego e. Not a big deal as we are able to move large boxes ourselves). The bigger issue came afterwards. When we asked the head mover what to do if things are missing or broken he told us you can just file a claim. We signed the paperwork assuming that’s the case. It would’ve taken us at least 2 hours to verify every box was here and the head driver agreed! However, once we opened everything we found that we were missing several lamps and all our lamp shades. I filed the claim with Elizabeth ** at Wheaton Bekins.

We have moved several times. It’s never a fun experience, but a good moving company can make a real difference. A bad one can make the experience a nightmare, which was our experience with Bekins. It was shocking how many pieces of furniture were damaged, one completely beyond repair. And, the worst part was that Bekins refused to honor our claim, because we had not reported the damage at the time the furniture was delivered to our storage unit. We left the movers at the storage unit to go back home and prepare for the movers to deliver the items that were coming to our house. We did not see all of the damage to the furniture placed in storage until a day later. After we filed our claim, Bekins sent an inspector who photographed everything that was damaged. He agreed that it had to have occurred during the move.

They lost a lot of our stuff and we were not compensated for any of it. Most notably my bike. When it first arrived we has a Bingo card of number to check off. There was no list of what the items were, so it was difficult to evaluate if it was all there. They get you to check off on the list and then whey you realize things are missing they tell you that you signed off as all delivered, so they won't do anything about it. I was not impressed with their service.

The initial customer support was good but overall a horrible experience. The initial crew pack up our items really well were efficient and friendly. However they moved, our items to a different truck (which they admitted was not their standard practice). This new packing was done poorly and resulted in damages to items, primarily a 55 year old mid-century modern dinning room table that was part an an Ethan & Allen set (see pictures) beyond repair. We purchased the insurance as part of the move. Upon notice we essentially got a "too bad so sad" not our problem. They acknowledged it was their fault but refuse to take financial responsibility for the lose. Communication with them is now only 1 way they rarely respond to inquiries and have refused to provide the certificate of coverage so I would be able to work directly with their insurance provider (I am sure to prevent a claim).

On August 15, 2025, Bekins/Alpin’s Dallas Vice President of Business Development, James Friesenhahn, personally inspected the items to be moved from my residence in Plano, TX to my new home in Las Vegas, NV. Following that inspection, he issued a binding written estimate of $4,644.76. I relied on that representation and signed the agreement, understanding that the figure represented the maximum I would owe, subject only to reduction once the final shipment weight was determined.

My relocation experience with Wheaton/Bekins, was unfortunately marred by issues that remain unresolved over nine months later. While the physical move itself was handled competently, the post-move support has been severely lacking. Several clearly labeled boxes never arrived at our destination, and multiple items were delivered damaged despite careful packing. The most frustrating aspect has been the company’s unwillingness to take responsibility or offer meaningful assistance.

I debated posting this review because I am honestly just happy to finally have my stuff and not be in limbo anymore, but hopefully this testimony will deter others from making the same mistake I did. I moved from San Francisco to Portland in May 2025 and it was the first time I had hired professional movers for an interstate move. After shopping around, I ultimately hired Bekins because they’re an established name in the industry, I had read a few testimonials on Reddit from folks who had a good experience with them for the same service I needed (pick up in SF and drop off in PDX), and the price was competitive. I regret not doing more due diligence before signing the contract.

Mike and Tony were phenomenal. They displayed professionalism throughout the entire experience. There were a few of my items that were damaged, due to the loading team. Mike and Tony took note of the items and walked me thru the claim process.

Absolutely awful. They subcontracted us out and that subcontractor subcontracted us out again. The first subcontractor said they get payment and we didn't need anything moving day. On moving day, we got the surprise that we owed THEM money THAT DAY. A business was paying for our move, so this was a complete shock. They also put 5 totes that were extremely heavy back into a closet that had specifically been cleaned out. That we were then responsible for moving ourselves. They also went through my filing cabinet and took something out of it and left it on the floor. Inexcusable. Never again would I trust Bekins if this is what I can expect.

I used Bekins to move me from New York to Georgia. The packers were great, pickup was on time, delivery was made in approx. 2 weeks from pick up date. After delivery was made and I started unpacking, I noted I was missing a container. I reported same within the 30 day period, however that did not matter. The final resolution was: I was responsible and accountable at time of delivery to know if anything was missing. I paid for extra insurance. The move consisted of 3 full rooms of furniture, clothing, bedding, china, personal items and kitchen appliances. I lost many value items. If you use this company, please make sure you count your items prior and after delivery before drivers leave your delivery point. Personally, I will never use or recommend this company to anyone. Do your research.

Bekins did a fantastic job! I used the local agent in Austin, Trailblazer Moving and Storage to move our family and we could not have asked for a better experience! Larry, our crew leader, handled the job start to finish with impeccable leadership.

They did very well with the packing part but were very careless with the unpacking. They destroyed one dining room chair and two custom built kitchen chairs. They also broke an antique rocking horse and one of my husband's tools. There were various scratches and dents on some of our furniture. If you pick this company you need to purchase the best insurance possible that covers replacement costs. We ended up with a $57.00 settlement which didn't cover any of the cost of the items.

Used local guys at destination who unloaded and moved in. They stole personal items from us. Turns out they had criminal records even through they were supposed to be background check. Bekins made no attempt to address the loss.

Bekins Van Lines are thieves!!! My family hired them to move them from Florida to Colorado. My parents paid for the company to pack everything into boxes and for everything to be UNPACKED when it was delivered in Colorado. When the van showed up in Colorado, not a single person showed up to start unloaded the van until 4 hours later. At which time, only 2 people showed up to unload a whole house worth of furniture. Not a single box was unpacked. When my dad reached out to the company to inquire about a refund for services that he paid for in advance that he did not receive, the company has refused to even acknowledge his multiple months worth of repeated attempts. ABSOLUTE CROOKS!!! Complaints are being filed with the BBB.

I wouldn’t t even give them a one. The sale team reel you in. Do not believe them. Such a bad experience, I moved from the UK to USA and had nothing happened. I used this company to move from Chicago to NC and nothing but tons of broken damaged items. No care at new house damaged walls. Send a third party who don’t care to unpack and then the insurance tries to dispute even though you take out the highest premium. Do not trust them at all. The worst service ever!!! We even found they never put out beds together properly and laid them together so I had to screw it all myself.

Used Bekins to move from CA to MD. The experience was a nightmare. Besides misinformation about storing and arrival they damaged at least 1/2 of my furniture some of which had major damage like broken legs, digs, & scratches. See a few example pictures attached. We did reach an agreement where they repaired some of the furniture. Others they paid me what they felt was value. Other things were lost, I'm still realizing items I'm missing. As I said they did somewhat compensate me but I had to fight and threaten to get that compensation. They destroyed my Grandfather's Clock handed down from my parents. One thing I learned Bekins is really a broker so they hire other smaller movers to move you, luck of the draw.

I recently had Bekins moving company out of Carlisle Pennsylvania, move my entire household on January 3rd and 4th 2024. During the move they dropped and ruined a 60 inch flatscreen TV. After nearly three weeks of back-and-forth text messaging and phone calls they finally offered me a settlement of $.60 per pound of the damaged item. Basically they offered me $50 for a $1500 television. I was never offered the opportunity to purchase additional insurance through the moving company and even purchased a special moving box from the company to protect the television which was damaged. It would be my advice that you avoid this company and save yourself the trouble that I’ve been going through.