Stacy of Gilbert AZ (09/12/06) It is the same scenario- call and get many quotes and decide on Condor. No, they were not the lowest, but Mario the sales rep was extremely courteous and helpful. He did inform me of all charges including the extra packing materials. I did not realize, however, that they would refuse to take several items; ie bookshelves and other such items that were made of particle board stating they will break and I will still be charged for the weight. Apparently, the vibration of the truck breaks wood... okay then why are we packing in cardboard?
Anyway, they called on Friday Aug 25th and said they would have my belongings here by the following Monday. I rush my real estate agent to get the house I am leasing settled so I can have my stuff moved in by that date. I pay for the extra pro-rated days. Monday comes - no Condor. Tuesday comes- no Condor. I call the dispatcher - no answer, leave a message. Wednesday comes - no Condor. I call customer service. Apparently, my shipment is scheduled to arrive on either Sunday Sep 3 or Monday Sep 4th.
So now I have a house that I have paid extra days for expecting to be able to live there, but since my stuff did not arrive when they said it would I spend a week in a hotel - another $460 down the drain. Sunday comes and I get a call from Max saying he is heading this way and will be here Tuesday.. um what happened to Sunday or Monday. I tell him I was told it would be Monday at the latest. They do drive through the night to arrive by Monday which was good. They were mostly courteous.
My biggest complaint is the amount of stuff that mysteriously disappeared - coffee table, my bicycle (how do you lose a bicycle?!), several boxes. In addition, the top of my media tower is ripped off and I have several broken dishes.
Anne of Shawnee KS (06/09/06) I recently went with Condor Moving Systems for an apartment move from Houston, TX to Shawnee, KS. Before chosing this moving company, I received quotes from five other moving companies. Condor came in a little cheaper than the other companies. I had planned for my things to be picked up on June 3rd and delivered by June 5th. The nice sales lady told me that to get my things by Monday June 5th, 2006, that I must have my move take place on May 31st because the truck left for Kansas on that Friday. She told me that there would be a little charge since I couldn't receive the items upon arrival, but that it was almost certain that they would arrive on time.
The movers showed up on time on the 31st. Everything was going fine until I received a call later that evening telling me that my furniture and boxes, which they had over estimated the amount of, actually weighed more that originally estimated. This I saw as odd since most of my things are made out of whicker, but what really got me thinking was the fact that they claim it took 50ft of bubble wrap and 5 rolls of tape to secure one lamp, one glass table top (3ftX2ft) and a television. They also claimed that to pack my framed pictures was an additional $250. My original estimate jumped up $500. I informed them that upon the arrival of my things, I would measure each and every inch of bubble wrap. They told me that if that was the case, a refund would be issued.
I was a bit upset that this was what was going on, but since I've never paid someone to move my things and I really didn't know how much it all weighed, I figured that this was okay. I really went with a moving company so that I wouldn't have to go through the stress of loading, driving and unloading my stuff. Now, a week and a half later, I'm a nervous wreck because my things are still in Dallas, TX and they can't tell me exactly when they're going to arrive. On Monday morning, I called Condor to ask why I hadn't received my items when they told me I would. They informed me that they never make a gurantee about when items will arrive. They implied that I was lying when I said that during my original quote, I was told that it would arrive on Monday. They also told me that I didn't understand the moving process and that I was over reacting.
I guess they're right, because with my limited understanding of the moving process, it was my belief that I paid them to pick up my items at point A and move them to point B where they would be unpacked within a reasonable time period. I guess I'm just stupid. The man I talked to told me that he would find out when the next truck was coming through Dallas and then call me back so that I would know when to expect my things. I never received a call from him. When I called on Wednesday to check on my move (remember, they have all my possessions and I have an empty apartment), I was again treated like an imbecile.
The man that had told me he would call me back was unavailable to talk to me, but when I told the lady that he said he would call me, she checked with him about the status of my move. I was informed that a truck would be coming through Dallas on Thursday morning and my things would most likely be loaded onto it. If there was not any room, it would then be loaded on the truck coming through on Friday morning and arrive at my apartment on Saturday. Granted, there's no gurantee. It is Friday now and I have not heard from them.
I'm breaking out in nervous hives everytime I think about this. I have guest arriving tomorrow to stay with me, and I have no furniture. I worked for an entire month to pay them to move my things, and they can't even tell me where they are or give me a time frame as to when to expect them. I am furious that they misrepresented themselves and then told me that I just don't understand the moving process. I'm appauled at their lack of customer service and their ability to hold my things for ransom. It seems to me that the more I complain, the longer it is taking them. As if they're trying to prove a point. I only wish that I had checked this site sooner so that I would not have gone with them.
Virginia of Arlington TX (02/06/06) We scheduled a small apartment move two weeks in advance for Saturday, Feb. 4, 2006 as close as possible to 11:00 am. We did this far enough in advance to enable them to hit the target time as close as possible, being aware that moving times and duration are not exact. We took bids from three other movers and decided on this company because of the lovely lady saleswoman. The prices were within dollars of each other and she guaranteed they could deliver on their promises.
The day before the move was scheduled , the dispatcher called and not only tried to delay the move until that evening, but tried to ramrod us into moving the following day - Sunday. It became a nightmare after that. On the day of the move, the dispatcher not only did not schedule us until four hours late but did not have the courtesy to call, as he indicated he would. Then the three workers tried to hold us up for more monies. Four of our party jumped in to help them move in the time they had alloted... then when we did get the few items moved,they tried to intimidate us, both verbally and physically, to give them more money. We actually had to suggest calling the police before they would leave. All in all a most unprofessional nightmare.
Since our people did the primary carrying, only one box of dishes was dropped by one of the movers resulting in several broken dishes.
Monica of Flower Mound TX (01/04/06) I hired Condor Moving Systems on 10/07/2005 to move furniture and items from my house to an apartment. In doing so, Condor Moving System's employee picked up my cedar chest incorrectly and damaged the cedar chest. I filed a claim with Condor on 10/27/2005 and filled out Condor's claim forms and provided Condor with photos of the damaged cedar chest per their request.
On 12/07/2005, Condor Moving company wrongfully denied my claim. I then responded to Condor in writing on 12/27/2005 pointing out their wrongful denial of my claim and copied the Better Business Bureau on my letter. Then on 12/30/2005, I received a call from an employee of Condor (I failed to write down his name) advising that if I would withdraw my complaint with the BBB that he would pay for the damages to my cedar chest in the amount of 30.00 but would round it up to 100.00 but only if I would withdraw my complaint from the BBB. I explained to the employee that I would advise the BBB that the matter was resolved when I received the 100.00. The employee of Condor then stated that if I did not withdraw my complaint from the BBB on 12/30/2005 that he would only pay 30.00 for the damage as required by law. He however has not provided any law, weighed or inspected the cedar chest to determine that amount of damage done to the cedar chest. He then advised that he would not discuss this matter with me further as I would not withdraw my complaint from the BBB.
As a consumer, I am appalled at the business practices of Condor Moving and believe that their tactics are bribery and extortion of a consumer. I would appreciate you checking into the business practices of Condor Moving and take whatever action you can to penalize Condor Moving System's for bribery and extortion of a consumer.
Billy of Vallejo CA (07/30/04) I hired condor moving systems to move me from Waco, TX to Vallejo, CA. I was originally quoted 1,500 by this company based on their quote list of my things. This was TOTAL COST... all inclusive... complete moving door to door.. i was told. I paid 800 before the move. After my stuff was loaded onto the truck, and in Dallas, they called me back and said that the total remaining cost on top of the 800 already paid was 2,000 dollars MORE as my stuff weighed more than the original quote they gave me and said supplies were extra!!! So now my total cost for the move was 2,800 and they held all of my furniture for ransom in Dallas.
To justify this raise in price, they charged me twice the quoted price for every pound over THEIR original quote!!! Also, they would have charged more if most everything of mine had not already been pre-boxed@ 10-15 dollars per box. I paid 200 extra to box mattresses, some other pictures, and a mirror. They also charged extra for moving tape they used to wrap my items!!!?! Cutting my losses, I paid the remaining balance of 2,000 on credit card. So I have paid Condor Moving Syatems 2,800 at this point.
When I get to Vallejo, the movers insist that I would have to pay an extra 600 dollars if a full-sized 18-wheeler can not get to my house... The mover was contracted by Condor, not a Condor mover as they promised-- and this mover tried repeatedly to insist that his truck could not get to my house. After fighting with the mover, he finally backed the truck up to my house. Then, he insisted that I pay him an extra amount of 200 dollars because it was a 'long walk' before he unloaded my stuff from the truck. It was not longer than the 'acceptable distance' of 150 feet as listed on the contract. Again, I cut my losses and paid up, as they were holding all my personal belongings... priceless to me... So now the total cost was 3,000 dollars.
After I start unloading boxes and unwrapping furniture, a 400 dollar chair is broken! Valued at only 60 cents per pound, this chair is insured for only about 150 dollars. I file a claim for this 150. The claim is returned as 0 dollars, as they tell me that this chair was already broken before delivery, which it was not. I contact the claims office, and am told it is 'being reviewed'. One month later I call back repeatedly during business hours... and no answer.
Cory of Forney TX (07/26/04) My wife called several (8 or so) moving companies in the Dallas/Fort Worth area for quotes. Randy at Condor figured up their quote and told her that it would be 337.50 to do the local move. Randy told her that the quote was based on the number of items that we needed moved. Randy emailed her a copy of the quote. My wife noticed an item on the quote that had a price per hour ($75/hr). She immediately called Randy back to find out if the billing is by the hour or by the piece. He said that he didn't know why the quoting software even puts the time and price per hour on the quote, because that is not how they bill their customers, they bill by the piece. He assured her that the billing would be by the piece and the time spent transporting the contents. He explicitly stated that the total price for the move would not be more than $337.50. My wife restated what he just said and he once again said that the move would not be more than $337.50.
The movers show up on the day of the move. Briefly, the driver goes over the contract. He says and here you see that the billing is seventy-five dollars per hour ... I stop him and explain that Randy had told my wife that billing was by the piece and that it would be no more than $337.50. He states that he has no idea what I'm talking about, and that it will be billed by the hour. At this point I see the bait and switch occuring, but what am I to do? I have to get out of this apartment, and I will not be able to get another mover in time, which is exactly what they are counting on.
They start loading the truck as I go and start reading the contract. I sign the contract and the addendiums that state they can refuse to unload the truck if I don't pay... What choice do I have? After they get about 3/4 of the truck loaded, my wife gets home. I explain everything that happened to her. She gets pretty mad, which I can understand. She gets on the phone and calls the company, which is closed. There is a message on their answering service that gives a number in case of emergencies. She calls the number and talks to the owner. She tells him that she does not like how they are running their business and that she is not paying more than 337.50. He acts like he has no idea what she is talking about. He tells my wife that they can unload the truck back into the apartment if we wanted, but that I would have to help.
Amy of Dallas TX (07/16/04) We have been plaiing a move from Dallas, Texas to Thomaston, Maine for about 4 months. Basically we just needed our bedroom set moved so when we were looking for movers we decided to go with a trucking company that would move several families in the same shipment, thus providing us a cost efficient way to move. We contacted several companies and finally settled on Condor moving systems. The associate, Mario sent me a contract which listed all of the items in detail of which were to be moved as well as the cost of the move and the agreed upon addresses of departure and arrival. I signed the contract and sent it in along with a $100.00 deposit. Condor moving systems cashed my check about 2 months ago with no problems.
The total cost of the move was agreed at $1,100. I kept in contact with Mario to make sure that the dates were still firm. The last time he had e-mailed me was on the 10th of July 2004 to ensure me that our move was to continue as scheduled on July 28th 2004. On July 13th 2004 I recieved a call from a man who represented himself as the manager of the company. He stated that they could move our stuff but that Mario had mis-quoted us and that the actual price would be $2,200. Rather than the previous price we had agreed on. This was double our agreed price. The only response I got was that at least they were nice enough to tell me ahead of time about the price change. Companies that conduct business like this are completely unethical.
Due to this news just two weeks before our move we have been put in a financial bind. We have already given our notice to our apartment and we are due to leave by the 30th, we have both also given our two week notice with our current employers. We are now considering taking a loss on our furniture for pawn. We are unable to find any movers who can move us at a reasonable price because we were informed so late that we had no time to make other affordable arrangements. If we had known even just two months ago when they cashed our deposit we would have been able to work something out, but informing us two weeks prior to the move had forced us to move at a much higher cost. We will be paying much more to hire another company than expected due to the companies lack of consideration and poor ethical standards.
Leslie of Milwaukie OR (06/29/04) This company carried household goods from San Antonio, TX to Milwaukie, OR. I took the basic sxity cents/lb insurance coverage. They broke two large double-beveled mirrors, a cast-iron stove and an antique ceramic & steel gas stove. I have requested reimbursement at the $.60/lb level which is $216 - a cast iron stove is pretty heavy, and they have proferred a check for $6.00 for the stove, nothing for the other three items. The company has refused to pay even the minimum of the insurance that I accepted for this move.
I'm seeking reimbursement at the $.60/lb rate ($261) at which I contracted for insurance. All four items are totally unusable.
Dave of Boston MA (05/10/04) I contacted Condor Moving Services to help facilitate my move from Dallas, TX to Boston, MA. I spoke with a gentleman named Mario who was very helpful and up was open and upfront about exactly what Condor could do to help me. I indicated that I needed my belongings from my one bedroom apartment moved one way to my new apartment in Boston. I told Mario that I wanted my belongings to be in Boston as close to May 1, 2004, as possible. Mario was very clear that Condor could not guarantee delivery with a one day window. However, Mario indicated that Condor would agree to deliver my belongings between a three day window of May 1-May 3, 2004. I agreed to this and this delivery window was put on my Job Order sent to me from Condor.
Mario indicated that Condor would need to schedule the loading of my belongings at least one week in advance. I told Mario that they could come any date that they needed. Condor eventually scheduled Friday, April 23, 2004 as my pick up and load date. I took off work for that date, and on the Thursday night before they were to come, they left a message that they would be at my apartment between 5-7pm (I thought it was an odd time, but I had no problem with it). At noon on Friday, April 23rd (pickup date), Max called me and asked three times if Condor could deliver my belongings in Boston earlier than May 1. I told him no, as I was driving to Boston and could not take occupancy to my new apartment prior to May 1. At the time, this was irrelevant to me, but later it became more clear as to why they were inquiring about an early delivery in Boston.
5pm came on the day that Condor had scheduled to pickup and load, no movers. Max called at 6:30pm and said that they were wrapping up another load and would be there shortly. Max called at 9:30pm indicating that they were on the way. By 11:45pm, still no Condor. I called Max myself and told him that they would have to come the following day. A midnight to 4am loading job seemed unreasonable to me. Call me crazy I guess.
The next day, Condor arrived at 12:30pm and loaded my belongings without incident. I asked the driver, Eddie, where he was having to drive across America on his way to Boston. He said Missouri, Wisconsin, NY, and then Boston. We discussed the 3 day window and he indicated that he would have my belongings in Boston as close to May 1 as possible. On Friday, April 30th, while driving from Dallas to Boston, Eddie (the driver) called me and indicated that his truck had broken down in NY and that he was not going to be able to deliver my belongings on May 1. I had no problem with that, but stressed that we had a three day window agreement and that I expected my belongings in Boston by Monday, May 3. On Sunday, May 2, I called Eddie myself to confirm the May 3 delivery. He indicated that my belongings would not be delivered until the end of the week. I told Eddie that this was unacceptable.
He then told me that the Bill of Lading indicated that the delivery date was flexible and that by law Condor had ten business days to deliver. I was furious and went back and read my Bill of Lading. Eddie was correct, in the delivery date box, they had written flex. I had been duped!
However, I went back further and reviewed my Rights and Responsibilities When you Move and on Page 9 it clearly states that once an agreement is reached, the mover is REQUIRED to enter those dates on the order for service and bill of lading. On Tuesday, May 4, I called Mario in the Texas headquarters, and explained the circumstances of the nightmare loading job that they never showed up for, and Condor's subsequent failure to deliver my belongings in the agreed upon three day window. Mario indicated that he would call the dispatcher and get back to me.
Mario never called me back, so I called him. He said he was on the other line and would call me back. Never did. After sleeping on the floor in my sleeping bag for a week in my empty apartment, my belongings were ultimately delivered on Friday, May 7, by one of Condor's affiliate moving companies located in New York, Key Moving Company. This company was very courteous and I asked them if they had delivered my belongings to Boston from NY for Condor on an emergency basis after the unreasonable delay. They indicated no, we were always coming up to Boston on Friday, May 7.
It is obvious that Condor initially wanted to deliver my belongings in Boston early, and when this was not possible (and not part of our agreement), they dumped my belongings off in NY and waited until one of their affiliates had a job in Boston. The reason I am even taking the step of wasting any more of my time with this issue is because when I chose Condor Moving, Mario stressed over and over again about how stellar Condor's record was with the Better Business Bureau, etc. I have checked the internet and, lo and behold, I found more complaints about Condor regarding similiar moving nightmares.
Hal of Plano TX (02/27/04) They called me the day before the scheduled move to cancel and reschedule. I would only recommend them if you feel ok with them canceling at the last minute. Call them... mabey they will show up when they said they would possibly not .. who knows ..
Niranjan of N. Providence RI writes (6/10/03): I transferred my luggage through a moving service (Condor Moving Services) from Irving, TX to N. Providence, RI. But when I received the shipment, I found one of my suitcases is missing. But the truck driver claims that he brought me everything and when I tried to contact the company, the driver uses slang language and says that he is not responsible for the shipment anymore. I then contacted the company (Condor) and they say they they have sub-contracted the service to JA Transportation in Pennsylvania.
Initially when I booked my order they said that my luggage will be insured and I was under an impression that it will be fully covered. But when the driver came to pick my stuff he said that my stuff is insured for basic insurance (60 cents per pound). I didn't have enough time as I had to take the flight same day and I went a head and signed the contract. Now the company says that my lost luggage weighs 60 pounds approx. and they'll pay me accordingly (approximately 36 dollars). But my luggage contains valuable things (approx. $1500). When the truck driver unloaded my stuff at my new address, they charged me additional 150 dollars, stating that they had to climb 21 steps to get on to second floor. But initially, I was told that for second floor they'll not charge me. They never mentioned about the number of stairs will also count.
I had to pay him since they were not ready to unload my stuff untill I pay them the additional amount (150 dollars). When I counted the number of items I found that one item was missing and I was not sure what was missing. I just wrote on the contract paper that one box was missing as I had my first meeting sceduled and had to rush back to office. But later when I checked it was the suitcase missing. When I called the driver and asked him about the suitcase he was rude at me and said that he is no more responsible for the luggage.
We had our wedding dresses(which alone cost approx. 500 dollars) in the suitcase that we lost. My wife is very particular about that dress. Other than that we had other expensive Indian attire in the suitcase.
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