East West Moving and Storage

San Jose CA

Andrea of Portland OR writes (6/13/03):
I arranged a local move estimated at ~$500. The movers decided to wrap every piece of furntiure in furniture pads inside the house and tape the pads in place before loading the truck. They also would not move the TV's unless I purchased the bubble wrap and boxes from the company. I refused both the TV packaging and furniture wrapping. Their contract said that I would be charged for materials I chose to use, but could refuse to use materials if I took full liability for damage. I said I would take the risk. The movers refused to move anything until I complied with their wrapping techniques.

I ended up with a local move costing $900 because I was charged for $72 in tape, $50 materials, and several more hours of moving time to wrap every item. I complained to the company about not being able to refuse the services as I desired and they offered a $40 refund on the tape.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.