Chris of Sammamish WA (08/21/08) The estimator (owner's wife) came out and looked at all of our goods and furniture, both in our home and storage unit. We were provided a price, based on cubic feet (which we have sense discovered to be illegal since 2005), based on everything that she saw and we were told the price was bonded at that price. When the crew arrived to load the truck they immediately informed us we would require roughly twice the amount of space we were originally told, hence twice the price. Under quoting by 50% is not a mistake. That is an intentional and malicious manipulation.
We were also told us that our items would be delivered within 3 - 7 business days of our desired delivery date. Not true. Once we informed them of our desired delivery date they provided us with an email that stipulates that they have 21 business days from the delivery date to deliver items. If hold to their word, we should receive a call tomorrow. I'm not holding my breath. It would be the first time they've fulfilled a promise.
The financial ramifications have been devastating. We have been forced to buy the most basic items that we would not otherwise have had to do. We have been sleeping, eating and working on the floor for three weeks. This has also resulted in a physical toll as well from not having proper beds, chairs and couches for so long. Oh, and they also destroyed a door frame during the move.
Carroll of Arvada CO (04/24/08) This company came to us through the internet. Heather (the owner) called to give us an estimate. I told her we had a large 3 bedroom house with lots of antiques that I wanted to be sure were handled carefully. She said she would be sure and send her VIP crew and estimated it would take a 4-man crew 8 hours (including travel time) to move us, so cost would be about $760.00. On the day of the move, they arrived 1-1/2 hours late, but recorded an earlier arrival time on their worksheet. They brought the 3 wardrobe boxes they had promised, but they did not have metal bars so were useless.
This VIP crew scratched & dented my antique furniture, scraped paint off the walls of our new house, put holes in sheet rock and broke the leg off an oak table! They brought such a small truck that they had to make 2 trips, so time to move us more than doubled. At the end of the day, they had us sign paperwork, but did not leave any copies for us. They charged us over $400 for packing supplies alone. The move that was estimated at $760 cost us $1940 and was a nightmare!
My husband & I have both moved many, many times in our lives and have never experienced anything like this. We felt bullied and abused. The next morning we put a stop on our check (I called Heather at 8 a.m. that day to tell her what we were doing) in the hopes that we could get copies of our paperwork to doublecheck everything and try to work out some type of adjustment to the cost of the move, given the large amount of damage to furniture and house. Heather was a nightmare to try and talk to. She offered nothing.
When we did finally get paperwork, we noted that the hours had been added up incorrectly. She refused to refund us anything. She threatened to sue us for triple damages. We spoke to an attorney who told us that we should never have given them a check, but we were naive about how to deal with everything and in such a state of shock that night, we just weren't thinking. Now we're struggling with the claims process since it turns out they don't have an insurance carrier and are self-insured. What do you think the chances are that we will get any satisfaction?
Dawn of Haughton, LA (02/21/08) They picked up my stuff on March 18, 2007. My original quote was $2500. Once they started packing they told me that I was going to need to pay extra for them to insure the safety of my furniture. I paid a total $5500 for them to move my 2 bedroom home.
When they arrived with my stuff it was ALL BROKEN--my sectional, China cabinet, dining table, washing machine, 50 gal. fish tank, children's furniture, office chairs, lamps, you name it. They documented that they broke everything. When I called the owner he told me that he would make everything better, just go through claims. I did, and they offered us $325 for EVERYTHING.
I called him back and told him PLEASE, just at least give us what we paid in packing to INSURE our furniture's safe arrival. He said no. Then I said please just $1000 to help us replace our sofa so we had somewhere to sit. We have three kids and can't afford to replace anything.
I have had to put a new washer on credit and I don't have a sofa for my family to sit on or a table for my family to eat on.
Jennifer of Alpharetta GA (08/18/07) ON move in day, the movers took the scenic route instead of following me on the highway, They claimed that their commerical moving truck does not go over 65mph....duh....they could have travel the speed limit(55)..I arrived at the my new home an hour before the movers did. Anyway, after waiting an hour for the movers to arrive, they charged me extra because of the time. (scammers!!!). A four hour job, took them 8 hours.
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