Father & Son Moving

There seems to be a "Father & Son Moving" in every major city. We frankly don't know if they're related. Does it matter?

Donna of Rockaway, NJ June 22, 2009

I only wish I read these reviews prior to hiring Father & Son of Newark NJ / New York to move into a 5 room apt - 3 of which are bedrooms. Everything you read in the prior posts happened to me too!! The job cost more than double then the price quoted, my furniture was held hostage,,,,I helped load and had 3 more people come to assist with the unload!! Sal / Sandy are very personable and give you the distinct impression they are stand-up, honest folks - this couldn't be further from the truth!!! Sandy arrived with her arm in a sling - stating her adult son knocked her down - for all I know this is part of the scam. Damage - lots and lots of damage from my grandmother's table, to my mother's secretary, my grill - to the knob on a lamp!! The only things that weren't damage were the things I packed myself!!! The movers didn't have tools and I was charged the 1 hr it took me to locate the tools they needed!!!

Pat of Miami, FL June 3, 2009

Emailed a request for estimate to move. Joe M called and quoted me Mon. and I scheduled movers for Wed. between 8-9am. When no one showed by 9am I called and they did not have us on the books. The guy who answered both Miami and Ft. Lauderdale phone numbers said Joe M did not work there and had never heard of him. Funny, his voice sounded like the same guy I got the quote from, Joe M, who claimed to be the owner's grandson (Alexander M).

Jodie of Jacksonville, FL June 3, 2009

I hired this mover via a verbal contract over the phone May 8th for a job on May 30th. On May 30th no one showed up even though they called to confirm my move the day before. I called at 1pm. I called at 2pm. Everytime I was told they would be there within an hour. At 4:30 I called again and Ben, the manager, told me he would call me by 5:30 but they would be there at 6:30. At 6:30 Ben called to reschedule me for May 31st. On May 31th the movers showed up on time. However, I called to speak with Ben abou them not showing up the day before and asking him for monetary compensation for the lost time on the previous day. Ben began to yell and scream and threaten me with locking up his truck and taking my belongs. He was verbally abusive and a sexist pig. WOMEN DO NOT DO BUSINESS WITH FATHER & SON.

After several phone calls where Ben hung up on me after screaming at me he said the most hurtful and ugly thing a person could have said to me. My move was due to a divorce. So he said to me that he wasn't surprised that I was divorced. I should mention here that my ex husband called him cussing him out several times and all Ben ever said to him was "yes sir" and "I'm sorry". He also told me because I complained that he would not take a credit card from me and would only accept cash. This was Sunday. I was alone with my child and his movers. This is a condensed version of the story but the jist is clear.

Jenny of St. Augustine, FL May 6, 2009

Where do I even begin. First the day started that the movers were suppose to arrive at 8am. Just before eight I called to confirm as another moving company had called to do the work for a lower price that morning. They did not have us on the list so the movers would be there within the hour I was told. The clock started at 9am, we went over the paperwork while the guys did nothing, then the equipment was broken so they took several minutes to try and figure out how to use the dolly. (maybe the old fashion way you take boxes down by hand, wow what a concept. So they start to load and are loading, taking breaks etc. They get to the end and realize it isn't going to all fit, there was still plenty of space in the truck unfortunately bad pack job it wouldn't fit, so we advised them a few things and the last few pieces fit on the truck just fine not worries. My husband called to speak to the manager about our concerns about how long it took them with three guys to load the truck and that we were not going to pay for the same amount of time for them to unload as this is ridicoulous. I then called to advise Ben Brown that the driver had gone the wrong way when they were suppose to follow me to the house. Ben wouldn't even let me speak, he went on and on about how my husband was a jerk and that he wanted his driver to call him. well he yelled at me for no reason, the coversation he had was between him and my husband.

He then started to say we were real winners because I mentioned that the person who booked us told us to call everytime the movers took a break. (water, smoke etc.) We didn't do that and I brought that up so ben called me a real winner and a real nice person. he then became very sarcastic on the phone and advised he was smilin hear to hear as our conversation went on further.

I finally asked him to stop talking for a minute to advise him that if he would have listened to me as to why I was calling fifteen minutes ago he would know that his driver can't call him because they didn't follow me like they were suppose too. This was added stress being pregnant and moving that wasn't needed. 150 plus fees from the bank So when the driver got there we had to call the police in order for us to get our stuff moved off the truck. Which we found out is a common occurance with this company. I understand that you are worried about getting ripped off but look at the places you are moving people too, they have money if they are paying 100.00 an hour for movers. So we ended up paying up front for services after a 45 minute heated conversation with the manager, drivers etc. So guess what happened next, oh yes we over paid because the movers were finished over an hour early. So I called and spoke with the wonderful ben Again he advised that he would have the owner call me, I tried to give him our new number and he said he had it. I advised him he couldn't because we just got the information the number on my contract was the old number. So I believe he said he wrote it down but didn't. So I called everyday for the next couple of weeks no call from the owner. Finally I had to call the bbb to file a complaint still no call. I finally got a manager to call me and he said they would send me a check. they didn't I called back two weeks later and got an owner to reconcile the problem. I will see he was the first one to apologize and handle it like a manger/owner should. Well I received the check and it now has been returned by the bank. What is wrong with this company. So my message is be a smart consumer before you spend your hard earned pennies make sure it is from a deserving company. The way the economy is today people can't afford to be giving hundreds of dollars to people who just don't care about their customers.

Rachel of Jacksonville, FL April 8, 2009

I just want you to know this had to have been the worst move job ever. I am so upset right now I want to report you to rip off.com. First of all I hired 3 guys, two showed up. Secondly these guys took their sweet time talking joking around, doing nothing! All they moved was my furniture, 2 beds, 4 dressers, two night stands, 2 couches, 6 chairs, dining room table, washer and dryer. We dis- assembled everything. I am so extremely upset.

We have hired movers before and they moved everything down 3 flights of stairs and up one in less than 4 hours with two guys. What a waste of my money. On top of that your guy took my mattress when I asked for it( we told the guy if my friend didn't come he could keep it, she called, we told him specifically make sure you bring in the king size mattress, my friend showed no mattress to be found. Then we called to get our mattress back, they said it would be delivered to her house between 8 & 830 no body showed or called. I am so angry. I wasted my money. I could have done this myself.

I will NEVER recommend your services, at least not at this moment. I called the day of moving and I didn't remember who I spoke to but he had a bit of an attitude. I told him I hired three guys, he said the driver called and said he didn't need 3 guys. The whole point was to cut down on time. That's what I hired and that's what I SHOULD have gotten.Who makes the decisions there? Your driver or your customer who is paying for the work. That's ridiculous. The only thing I got compensated was 5 bucks off an hour. I am so sorry I paid for your services. My hard earned money was wasted! I hope you can make this right!

you guys are really something else. Ben, great customer service! I guess I am not the only cheated customer, no wonder you cannot afford to lose anymore. Your company is a joke. Stever, owner? Thanks for calling me back! The only thing you did have right was return my mattress. And for Ben to tell a customer they are a liar, maybe you should look at your employees. Or maybe every customer is lying right? Wtf I am done with your company and rest asure no one I know will ever use you and I work in a large facility! Oh Look more compliments from your lying customers...surprised?

THIS COMPANY NEEDS TO GO OUT OF BUSINESS!

Gloria of Pelham, NH January 28, 2009

Not knowing any movers personally, I use the good old phone book yellow pages. My mom & I were flying out to her Florida mobile home to put it up for sale and take back some items she wanted. Pick up in Florida was suppose to be Tues. March 18, 2008 or Wed. the 19th. No one had the decency to call, we waited around all day long. The pick up finally occured on Thursday after so many calls back to Joe in Massachusetts. At 6:30 PM they showed up. Our items didn't show up back in Mass. till April 14, 2008.

When they did we had chipped piano bench. Two ladders were missing, a 6ft wooden ladder and a 10 ft. aluminum ladder. Like we suspected, they never found them. When a filed a claim, I received a letter back telling me that we signed 60 cents per lb. per article. Wow! I was never told I could purchase extra insurance...we were so upset by the time they arrived for pickup...we just signed away. Well, guess what I was entitled too.. 34.00 for my lost. I sent out the notarize claim for that back on July, 2008. Still waiting for the 34.00

Yvette of New Brunswick, NJ July 4, 2008

I contact Father and sons for a move from bloomfield nj to new brunswick. I was informed that someone had to come out and do an estimate prior to my moving date. A lady by the name of Ms. Sandy came to my apartment on 6/2/08. She did a check list of all my furniture. When she finished, she gave me a copy of the paperwork with an estimate of 626.00.

My move took place on 6/28/08. I was told the 3 movers would be there between 10 and 12. They did not arrive until 2:30 pm. They started around 2:45. By the time they arrived at my new condo, which was only a 45 minute drive, one of the drivers called the office. He informed me that my cost was 1180.00. I was furious and wanted to speak to someone. I spoke to a man by the name of Sal. He had the nerve to tell me that if I didn't have all the money in cash, that my furniture would be taken to their storage.

I understand of an estimate being slightly over but, this was ridiculous. I had to run to the bank and get the money. I called the office back again requesting the last names of sandy and Sal. I was informed that they couldn't give that information. The movers finally completed the job at 10:00 pm. I was livid and told them to leave. The next day, I inspected my furniture and realized they broke my large living room lamp and scratched up my bedroom set. Alot of my glasses and expensive christmas ornaments were broken. I am still waiting on the company to get back to me regarding my damaged property. I am trying to understand why is this company still in business?

Sarah of Princeton, NJ June 22, 2008

We chose Father and Son to do our move from Jacksonville to Princeton NJ. The issues started the day they arrived to pack the house (4/19/08). They advised they would arrive at 7am (we had a flight to catch at 5pm) to ensure that the house would be cleared in time. They eventually arrived after 9am and told us that they would be finished by 2pm so we could make our flight. They proceeded to take out the furniture, banging it down the stairs and on the wooden floors (denting furniture and walls). The main driver was having an argument with his girlfriend by phone so stopped working for an hour as we were getting more anxious about them not being able to pack the house in time for us to catch the flight.

We eventually had to leave them to close up the house because they were not finished in time. This was very stressful for us as we would rather have locked the house up ourselves. Chris verbally advised that the furniture would be delivered in Princeton the following weekend (4/25/08) if we were to avoid storage charges. This was confirmed by the driver when loading the furniture. As such, we had to get our apartment early (9 days) to allow this delivery. We made arrangements to sign the apartment lease on Friday 4/25 at 4pm to avoid storage fees.

On Friday my husband and I received separate calls at 10am saying our delivery would be at the apartment between 2:30-3:30pm as they were already in New Jersey. We both cancelled meetings in order to get to the leasing office to sign the documents and wait for the delivery. At 5pm the delivery had still not arrived so we phoned the Dispatcher at Father and Son. They said they would find out where it was. We waited and called again - this time we were told the van had broken down in Savannah Georgia. This was surprising given we had been told it was in NJ earlier that day.

We waited over night and called again on Saturday at 9:30am. We were told at this point that our furniture had never left Jacksonville and wouldn't be delivered until the following weekend. The customer service was terrible and we were passed to 2 people of which one put the phone down on us. We tried to get the phone number of the owner but were told no - we left him a message to call us. Nothing happened. We went through the small print of our paperwork to see what recourse we might have and realised the driver in Jacksonville put an agreed 5/10/08 delivery date on without us realising so giving themselves longer than they verbally stated to get us the furniture.

The following week (Thursday) we got a call from the new driver asking about new delivery options. He gave us the option of a Sunday delivery which we took as we had already taken enough time off work. The driver then called us Saturday evening and said the shipment wouldn't be with us until Monday morning. We had to then take more time off work. When the furniture arrived they wouldn't unload until we signed a disclaimer saying we wouldn't dispute charges through American Express. We were left with no option but to sign. The men proceeded to unload the truck with very little care, again banging our hall, stairs and landing with the heavy furniture.

When we started to unload boxes, they had packed things carelessly with the garden strimmer packed in with kitchen items. None of the glassware had been packed properly and items were broken. The whole experience was terrible from start to finish. We left 3 messages for the owner to call us to rectify the situation - he didn't call back. We spoke to Chris (Sales Rep) and he said they don't give refunds for the extra costs we incurred due to their constant miscommunications.

Painting of house in Jacksonville before our renters moved in - still to be invoiced by our property manager Rent for apartment in New Jersey due to early access 840 Painting in new house in New Jersey - we did this ourselves Side of our desk was damaged Glassware broken Picture frame (2) broken leather couches damaged Crack in leg of dining room table

Debra of Ponte Vedra Beach, FL June 11, 2008

Newly painted walls, wrecked. Damage done to staircase walls sheetrock, 8 holes, wripped the trim, busted up a wall sconce. They state they are not responsible for walls or floors in their contract. Sure enough they state that in the small print to be signed the day of moving. These guys are the worst. I should have done my research on complaints before hiring them. I would never do business with these guys nor recommend them.

Physical damage done to my downstairs hallway, black streaks from either their filthy shirts or moving pads. The 2 walls going up the staircase have tears in the sheetrock, holes in the sheetrock and gauges. The furniture piece they were bringing upstairs to one of the 2 bedrooms was a normal size armoir. They not only tore up the place, broke my wall sconce they decided to bring the piece down, tell me about the damage at that point. AT what point did they say lets stop and tell the homeowner after the first hole?

Neil of Jacksonville, FL June 1, 2008

We contacted these people just this week to help us move our large, heavy furniture items. They quoted us a rate of 110/hour. They said they'd be at our place by 5:00. Two hours late, they finally showed up at 7:00. They moaned and groaned about having to move furniture, but we grinned and bore it for a while.

Then they see the large entertainment unit, and our empty 50 gallon fish tank. They flat out refused to move the fish tank, because it is glass, and pitched a fit about having to move our furniture up 3 flights of stairs. So we dismissed them; nothing got moved.

We called the office (by now, it's 9:00 at night). The lady was apologetic for the attitudes of her 3 employees who complained about having to do what they were being paid 110/hour to do, and said she would have the manager call us immediately. He didn't call. So we called him this (Sunday, 6/1/08) morning.

He called me a jerk because his guys moved our couch for free.. I was heated, so to try to handle this professionally I asked my fiance to call him back. He called her a #% when she asked for the owner's number, and refused to give it to her. We're filing complaints with every consumer complaint agency/company we can possibly find, and I'm telling Ken. For 110/hour, they should have been kissing my feet, not griping about doing their jobs, refusing to move furniture, and insulting their customers for being upset about the ignorance of their employees.

Now, we're paying rent in an apartment we're not inhabiting yet because they refused to move our furniture (they are a MOVING COMPANY!). And, we're having to ask our friends and family now to give up their time to help us move. We should have went with them to begin with.. it's way cheaper and they won't call us jerks at 8:00 in the morning for trying to stick up for our consumer rights.

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